I have been banking here for years. The people are friendly and professional. It's a nice hometown…read morefeeling when you walk in there.

This is a great local bank with excellent staff and knowledgeable service. We use them for our…read moreneeds and also for our mother. They go out of their way to serve. I have been very happy to work with them and feel they are competitive in interest rates and services.

Although I do not use a brick and mortar bank often, when I do I really appreciate going to this…read morebranch because of he outstanding service by Trevor. He is efficient, friendly, and most importantly knowledgeable. He makes me want to stay with B of A.

Thumbs up for Trevor Brooks, Senior BOA banker at the Cabot St., Beverly office. Trevor provided…read morethat much needed customer support and hand holding while I was stressed from the BOA Legal department which in my opinion improperly and perhaps illegally (unauthorized) froze one of my (17 yr old) checking accounts mid-July which was used to auto pay. The aforementioned account was an ordinary checking account, not a conservatorship account. I take copious notes, constructed a detailed documented timeline of this four week issue and was prepared to escalate the problem resolution as far as necessary. Although legal provided nothing in writing, my understanding is they wanted me to ask the court to change one word of the court Co-Conservator document from "And"to "or". Had not realized the account was frozen until notified of check which bounced and rejected auto pay both resulted in $$ penalties, one waived but the other cost me $100 (not happy). Only after Trevor escalated situation to his management, and I threatened to complain and escalate to both BOA management as well as four other avenues of escalation did the problem get resolved last Friday. Trevor called me late Friday and was even willing to keep the office open later if necessary in order that the account got closed and funds transferred. If not for Trevor, I would have transferred my four accounts (1 Trust, 1 Conservatorship, 2 ordinary checking) plus multiple CDs to Chase. As far as I'm concerned BOA owes me $100 and BOA Legal owes me an apology for all the unnecessary stress. Thank you again, Trevor.

Salem Five did not check on suspicious check resubmittal…read moreactivities. It was fining me after the first overdraft fine. If I wasn't paying attention, I would have erroneously been fined for over $350, and would not have been able to pay other bills. I was short $5.00 My bank since the 80s. Nice people. They did stop the fines after blaming me. Be on top and be assertive. Communicate. $5. Salem Five since 1855. $5 $5 $5 sheesh. Drill Sargent forgave me with a voice as hard as a rock. Thanx Ms.

I been waiting since Monday june 2026 and today is june 4 for a new debit card was comprised I have…read morebeen to several branches and told they cannot print debit card right now there machine is down i reached out to salem five phone number and told me they can issue me one in ten day through the mail I told them I need the physical card Now they are telling me they didn't hear about any issue .this is ridiculous . I wish I never put my money in this bank they have no time line when this will be fixed ridiculous

Very pleased with the service that we received from Aragon our teller in our visit to Santander…read moreyesterday. Thank you Aragon

Completely disappointed with the loan services of Santander Bank. Communication within this…read moreinstitution is deplorable. We have been banking with this institution for a while and over time it has become obvious that this bank is technically backward compared to leading banks. Their fees are onerous. Save yourself some headaches don't bank with Santander. We are very unsatisfied and are changing banks.

5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful…read more Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!

Outstanding service by their consumer lending department! We had a nightmare experience with…read moreanother regional bank (not Eastern) seeking a home loan. The staff at Eastern were lifesavers. They were able to do everything in their power to process our HELOC application quickly and painlessly. We closed several weeks ahead of our original predicted timeline. I've been recommending Eastern Bank, and this branch in particular, to everyone who asks.

The tellers at TD Bank are consistently slow, unhelpful, and often rude. Basic transactions take…read morefar longer than they should, and customer service is lacking.

I work from home and this TDBN was local and trying to drum up new "small business" customers so a…read morefriend and I decided to bite. I'm gonna try to skip the story-telling and just explain what went wrong. It's ok to assume that everyone has been friendly and all that, this is about *business* practice. 1. The person who opened my acct made a mistake on the forms. Soon after, they said that in order to correct it, they needed me to come in and sign new forms. I didn't know his operational procedures so I didn't know this meant closing down that first account and opening up a new account. So, soon after, checks arrived and I needed to use one quickly so I opened the box, tore one off and went to make a deposit in a personal acct at another bank. The check bounced and I got bounce fees. It took me a bit to figure out why my other bank received the message, "no such account" -- the checks from the NEW acct soon arrived. I was never told, and had no way of knowing that the checks from the first acct (the one they had to close) were already in process and on their way. I didn't know I was using a check from that account and I didn't want anyone thinking I did that on purpose. Fortunately, the bank manager removed the bounce fee on the TDBN side and paid the bounce fee on my other bank's side. I appreciated that but it was a huge inconvenience. 2. I have an online business with a Paypal acct under my online business name. I associated my new TDBN with it via Paypal's established, proven, verification process. Five, or six, online subscriptions I was paying via Paypal all canceled because TDBN refused to allow Paypal to draw from my TDBN account. They stated it was because the names on the accts did not match up. They never said anything about this when I was signing up even though I'd told them I was going to be doing business online. My online business is one name and I needed to be able to draw from multiple accounts for different categories/classes of online purchsases. This was NEVER an issue with my other bank. I asked that since I am verifying it is mine, could they just note the account, but they couldn't. I was told I had to open up a new account with the same name as my Paypal account. Well, anyone in business knows that a parent company can have multiple LLCs and you want to draw from the right account when paying online. They could not accommodate this and all my online subscriptions canceled and I had to tediously set them up again with my other bank. 3. I miscalculated on my checking balance. Fair enough, most of us have. But they let about 20 small/med point-of-sale purchases go through that cost me $600 in overdraft fees. The total I spent was $600. So, $600 over 20 debit card purchases results in $600 in fees? How long does it take them to shut off the card and tell you to call them? Apparently, after they've made a good profit of a simple, human error. For some reason, I didn't receive notice of this right away and by the time I got something in the mail, I was preparing to leave for a 6-wk vaca. I called them and told them I was going away and would deal with it when I got back. They didn't tell me that they tack on $35 every 5 days it remains unresolved.. so there's another $240+ tacked on to the $1200, when I'd spent only $600 and they had THIRTY opportunities to stop the overdraft. I was so livid at this point that, admittedly, I added salt to the wound by not dealing with it immediately after getting home. So, instead of just calling me and saying, "Your acct is overdrawn, we really need to get this done", they turned it over to collections and it suddenly became like $1700 and growing. Situation not yet resolved. I know there are 2 schools of people on this last point: 1. Those who say, "You made a mistake, pay for it."; and 2. Those who say, "It's a business relationship. And, it's good to know what one of their clients went through. Besides, $600 into $1700 is just plain usury. My issue with them is that, in point 2 above, when it came to covering their own asses, and hurting mine, they responded immediately and did not even notify me right away. I only found out about my subscription cancellations when the online companies notified me. But when it came to HELPING me, and simply shutting off my debit card somewhere in the first 10 overdraft transaction, they were nowhere to be found. Each overdraft was a nice $30 profit for them. So, they can be perfectly pleasant in the building but when it comes to some serious detailed, and even pro-active, customer service, I know the sting of how inadequate it was; and that it's not too much to ask for because my other bank is famous for it. Sorry (my other bank), I've learned my lesson!

This is one of the more annoying BoAs I've ever gone to…read more At some point, they must have had a meeting and decided they're gonna make sure to talk to everybody that's there. I understand that, a hello or how's your day is fine. The problem is they always try to tell you how the banking process goes to the point where they make you feel like a dolt. It's always something stupid like "Are you depositing today you can use our atms here or you can fill out a slip right there and speak to a teller there" Yeah thanks I know how to use a bank. It'd be fine hearing comments like that once, but EVERY time my wife or I walk in we gotta get the whole presentation. Just gimme a hello and help out someone who looks lost. Besides that annoyance. The parking here is ok, you don't feel like you'll get robbed going to the atm at night, and the atm is usually working fine. So it's got that going for them.

Would looooove a drive through in our area as it's tricky being a mom w/young kids to drag them…read moreinto the bank... The people who work here are always asking "lollipops anyone?"...no thank you, 3 kids on a sugar high in the back seat of my car is not my idea of fun. :) The ATM works though...others are usually broken or incapacitated in some way! I like their banking policies.

This bank was ok to start with, but then - the problems…read more.. 1. I asked to go paperless on statements - yet 3 years later and repeated phone calls to ask that i receive no more statements to my address i continue to receive them. 2. When my account was compromised my card was shut down, now this is good but would have been better if they called me to let me know instead of hanging me out to dry. 3. From point 2, money was stolen from my account, I now live many miles from the bank and was told to get my money back i would have to appear in person, so basically they let someone steal my money and did nothing to replace it and keep me happy. 4. Their website for looking at accounts online is a joke. Its so damn secure that even i can barely get into it and get locked out at random times for no good reason. And the service they have to get back into the account is a joke, sometimes not available, should be 24/7 If you have money that you care about, do yourself a favor and take it somewhere professional.

Just like you would hope a Banking experience would be!!!!!!…read moreWhen I walked into the Bank on Atlantic Ave, I immediately felt a friendly, at-home sensation. Not only was it lovely, everyone was so inviting and willing to help. All with smiles. My banking needs would take at least half hour, the agent was so willing to put any amount of time into my situation. Everything went so smoothly. Thank you, every banking experience should be so attentive, professional and friendly.

I was a Beverly Bank customer for decades and had nothing but good things to say about them (minus…read morethe really horrible user interface on their ATMs). Since they've been bought out by North Shore Bank, I've had a series of issues. The first was with my name, because when I opened my account back in the 1990s, I used the name I go by, not the one on my birth certificate. The next was with the software that links to my account to download transactions, which just stopped working over the summer. And now, the straw that broke the camel's back is that I keep getting locked out of my online accounts because they have poor "security" measures that mean any random person or automated attempt to log in can lock you out of your account if they don't fill in your security questions correctly. The ONLY way to unlock it is to contact customer service (instead of having some sort of reasonable backoff timeout that temporarily locks the account). They tell me that there's no way to turn this feature off, no way to whitelist certain institutions, etc. They just suggested that I stop using programs that do this (they mentioned Venmo as a common culprit, even though that's not my specific problem). This makes my account unusable.

I opened my checking/savings bank accounts here roughly 10 years ago. I've had nothing but issues…read morewith them. I've had MANY issues with overdraft fees--Charging hundreds of dollars in fees and being told there not much they can do about it--providing no options until complaints were made. Every branch offers a different level of customer service/satisfaction/expertise. They have a $1,000 maximum cap on transactions being made. I've gone out of state/country for vacations and have made local purchases for furniture, vehicle down payments etc. and had been declined because of said cap. I was told by several employees/managers that this is "their policy" and there was nothing they could do to permanently lift the cap. They only way I could get these purchases to go through was by calling them during normal business hours, having them wait on hold so they could lift the hold while the purchase was being made, then immediately reissuing the cap on my limits after hanging up our call...which I had to do on several occasions. THIS IS AN ABSOLUTE JOKE! They have a 10 transaction limit on purchases within a 24 hour period--again, this is a joke! So if you're like me and make several purchases on errand shopping, getting drinks/appetizers, etc. on a weekend--start counting your swipes! or you'll be embarrassed at the grocery store like I have with the "Sorry your card has been declined" pitiful walk off shame out of the store. I have many friends/family members that have had the exact same issues and have closed there accounts as a result. Needless to say, I made the same move and closed my accounts. What a massive headache over the years!--shame on me for sticking around so long. Bank here at the risk of your own hard earned money being slowly flushed down he drain.

Excellent Customer Service from top to bottom. Small Community that is willing to go the extra mile…read morefor you anytime.

My family and I have been coming to this bank all my life. The workers are phenomenal and provide…read morequality work every time.