Fabulous bank, exceptional service and great hours! Moved our mortgage here and we have never been…read morehappier!

From the owner: Reading Cooperative Bank is a community bank committed to providing state of the art financial…read moreservices and products to its customer base. All deposits at Reading Cooperative Bank are insured in full. RCB is made up of nine branches in eight towns, including Andover, Burlington, Lawrence, Lynn, Nahant, North Reading, Reading, and Wilmington. The bank also has full-service high school branches at Reading Memorial High School and Northeast Metro Tech in Wakefield. Member FDIC, Member DIF, Equal Housing Lender.

Greg Allen was most helpful! he answered my questions and met my needs, thank you!read more

From the owner: Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4…read morebillion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. Our Reading location offers an ATM, coin counting machine, drive-thru teller, and notary services.

The staff is very nice and helpful. I went there to try and get a loan and the CEO took me right in…read moreand explained everything that I needed to know about. And she was more than happy to help me out with my financial situation. She helped me figure out what I needed to borrow and we filled out the application. She then ran the numbers and I got my loan. The team is also friendly kind and knowledgeable about what ever you need done. I'm so happy that I am a member of this Credit Union.

Stay far away from this bank. Sadly, they used to be a bank that cared about their members, but…read morerecently everything has changed. They are rarely open, and requested call backs take many days. They locked me out of my online account for almost a week with no oncall support or any means to access the account. Lisa "the president" called me to rudely attack me and say that I spoke with 3 staff already when I only asked for a call back from the branch manager regarding their decision due to an error on my companies end. All this to say, there are plenty of better credit unions in the area, so just beware.

By far the worst commercial Bank for service and the way They handle operations... runread more

I and my family don't have good experience from Reading Cooperative Bank. Actually, the Reading…read moreCooperative Bank is the worst bank that I and my family have seen in our life. We have a few accounts in Bank of America and Chase and no need to open another extra bank accounts. I and my family wanted to support the Reading Cooperative Bank with open checking and saving accounts because it is our local city bank but unfortunately we were faced with bad communication, behavior and of its employees prejudice and now we have been regretted to opening account there.

I've been extremely pleased with Reading Co-op, North Reading branch. Very friendly tellers and…read moremanagers. Whenever I have a request such as printing out 12 months of multiple bank statements it's done with a smile. I've been a customer for 25 years and never any issues. Never any lines. So much better than the big name bank next door.

My husband and I have worked hard in state service and non-profit work for decades, never asking…read morefor any kind of help from the credit union affiliated with our employers. In recent years my husband needed two surgeries which has left us in financial ruin (taken all of our savings) but we have been recovering financially for over a year, proven by our payment history. Bills consolidated, and a good credit history prior to these surgeries, we applied for a loan with this credit union. Here's what happened: I was asked to fax in a statement to their board to be considered. I worked for over an hour on this statement, going the extra mile in an attempt to demonstrate our credibility. I didn't hear back for three weeks. Finally I called and left a message yesterday morning, only to hear back this afternoon that we were denied. No letter, and no real explanation, except that our credit history was poor recently (due to medical bills now consolidated), but in recovery which I shared openly at the beginning. Had I not called I suspect I likely would not have heard back at all. All of our bills are paid, and our credit history was excellent prior to my husband's surgeries demonstrated on both our credit reports and in accounting with our creditors; we have 16 positive accounts listed on our credit history at each of the three bureaus. Our ability to pay the loan back was demonstrated, and a direct debit from our account was expected. They simply do not care and are likely unwilling to loan to anyone who does not demonstrate their wealth...and therefore does not need a loan to begin with. I would not recommend this credit union to anyone; they will not get back to you if you apply for weeks, and then they offer no real explanation and no documentation of a denial. If they were being fair, and if we did not have a solid credit history prior to my husband's surgeries, our payments were not up-to-date now, and we could not electronically debit payments, I would understand. But this is not the case. Their recommendation: "Go and apply at some bigger banks that have money...we are a small credit union." With nearly $2 million in assets I'd say they aren't that small. It's sad. And this credit union is affiliated with my employer. I caution anyone who is considering applying for a loan with the credit union to not do it; they have no problem assaulting your dignity and providing nothing in return. Thankfully, our dignity is intact and we will find another lender, but are truly disappointed it wasn't this one. I have been trying to finish college and am in the last six months of my program; this loan was for college expenses not covered by financial aid.

Great bank! Customer service is outstanding and representatives are knowledgeable, friendly and…read moreprofessional. Each branch is the same quality!

This is by far my favorite Eastern Bank branch. Recently, I dropped my debit card in the lobby and…read morethey called me to let me know they had it. They held it at the teller desk so I could pick it up a few days later. Last month, I needed a cashier's check. I came in 5 minutes before closing. I had all these questions about when the funds would be available for the other person, and they were extremely helpful. Overall, Eastern Bank is a great bank!

Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

My wife and I just closed on our first home in Boston, and got our mortgage through Reading…read moreCooperative Bank. They offered us a very competitive rate, but more importantly, their customer service throughout the whole process was incredible. We worked with Stephanie J. She was great at letting us know what we needed to do and when, and keeping us on schedule to close on time. Since this was our first home, we had lots of questions, and Stephanie was always available to answer them. Really, we couldn't have asked for more.

Wakefield Co-operative Bank in Lynnfield is a shining example of a top-notch local bank. Their…read moreproducts are competitive, but most of all, the people who work there are kind and competent. I can't count the number of times that Sam, the manager, has helped me out. She is always available for a sit-down or phone conversation, and she always is able to resolve my questions. A loud shout-out to Sam and the Wakefield Co-operative!

From the owner: Reading Cooperative Bank was established shortly after the end of the first decade of cooperative…read morebanking in the Commonwealth. As Massachusetts focused on gaining rights and freedoms for all of its residents, the banking system began to follow suit. At that time, the mission of Reading Cooperative Bank was to enable the "workingman" to purchase a home. That original commitment to the "working man and woman" remains true today. Customers continue to choose Reading Cooperative as their bank for home mortgages, home improvement loans, commercial loans, and other products and services that help them achieve their goals and improve the quality of their lives. Mortgages continue to be the backbone of the bank, weathering widely divergent interest rate fluctuations, recessions, inflation, and economic boom. And, unlike many institutions, mortgages are serviced by Reading Cooperative Bank and not by third parties.