Not sure where to begin. My father in law passed away today at the Meadow Green nursing and Rehab…read moreCenter in Waltham. My FIL was there for 5 years and his care was superb. The nurses and CNA in the Brooknoll unit were excellent. I literally felt that they loved him. He was always happy, clean and very well cared for. He just loved living there. I also watched how other residents were cared for and they were also well cared for and happy and to me that speaks volume. If i could give 20 stars i would.

It's kept much cleaner than other facilities I've visited. That's it's best attribute. Care is…read morewildly inconsistent with basic needs such as access to water varying day by day. Weekends are particularly bad. Staffing is inconsistent and many are portly trained. An example of this is that some CNAs pick up patients by hand for bed to wheelchair transfers instead of using a Hoyer lift. If they DO use the Hoyer, many times it's only one person when it is supposed to be two. The administration will tell you this never happens, but they are flat out lying as I have witnessed it. I have seen patients who are on oxygen not being reattached after a transfer. Once again, you can raise these issues with nursing staff or even in team care planning meetings, but they will tell you it's untrue. I actually stood with a nurse in front of a patient who did not have their oxygen cannula on tell me that the patient was on oxygen! You just can't make this stuff up. Many times, you cannot reach a loved one OR their unit on the telephone, the first because the aids don't set up residents who are not ambulatory or able to get to things, the second because they are short staffed and/or inattentive. Patients are not always provided access to call bells. Personal items left in drawers, etc. are treated with disregard. For example, one might find their items smeared with toothpaste because an aid shoved an open tube into a drawer after use. I have seen open moisturizer packets tossed into bedside drawers where they then get smeared all over personal belongings. One might find their limited storage space (drawers and such) inundated with towels, diapers, pads, wipes, etc. which get left by one aid and not used by the next. The more care a loved one requires, the sloppier it gets. The administration will take a position that patient reports are undependable and that what family reports isn't actually true. I've rated this place a 2 ONLY because it is sadly better than many other places. That said, the fact that what should be considered baseline is often not met is disgusting. It is apparent that supervision is minimal because the things I've mentioned, along with countless others, can be and have been observed repeatedly.

DO NOT put anyone you care about in this facility! The leadership is unresponsive and only cares…read moreabout raising prices, even when our loved one is not getting basic needs met. There is a major shortage of help. Ironically, they continue to fill the rooms with new residents. We're looking for a new place. Very disappointing!!

Normally, I would rate benchmark with five stars, because that was what was explained to me and a…read morefamily member however, what really came out of that sales patch was mis-guided, or misdirected. Exaggerations of what they hoped to have there, but may not necessarily sincerely accomplish. I tried to reach the executive Director. No one returning my call. It's been a week. I left a message at the corporate office for the executive Director's boss. (purposely not putting his name on this review... Yet ) He never returned my call. Maybe they think I'm somebody that will just lay down the phone which is the opposite of who I am, IMO I believe Benchmark is, a nice community compared to some of the competitors that are much pricier. They have a good mix of residents, RCA's, etc. the executive staff, I find nonresponsive and unable to accommodate accountability for their lack of actions. Somethings that I find important and don't really want to bring up specifics out here I feel are falling through the cracks and feel that it needs to be addressed, I tried going through the chain of command that has failed now I'll deter, hopefully some residence from moving in here and go someplace else because of the lack of effort from corporate. And then may be in the future. I could make a call to a place that would make them listen and respond probably within an hour. However, I'm curious to see if they read these reviews and possibly respond to them that's my hope.

Couldn't be happier with the quality of care here. My mother has had some difficult issues of her…read moreown making and the staff have been incredibly flexible and helpful. I rest easier knowing that my mother is somewhere safe and that she is well cared for.

Wonderful Memory Care facility! After visiting nearly 20…read morefacilities that offered Memory Care as an adjunct, we found Artis. All residents have memory issues and they are handled professionally and with warmth by all of the staff. I HIGHLY RECOMMEND THIS FACILITY FOR ANYONE LOOKING FOR MEMORY CARE PROFESSIONALS TO TAKE CARE OF A LOVED ONE!

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

My mom was at the commons for several weeks, recovering from a hip fracture. We've had many…read moreexperiences with rehabilitation hospitals over many years and I have to say that The Commons is by far the best experience we've had. Emily Starr is an incredible, caring resource who was always available to help us along, even after my mom left The Commons. Reid, on the PT staff, was an amazing physical therapist who really took the time to improve my mother's mobility in ways that no other physical therapist could. 5+ stars for The Commons!

A high-quality facility with caring staff and friendly environment. The nursing staff are happy to…read morecommunicate and support families. My mom has lived there for 6 years and has transitioned from independent living to assisted living and now to memory care. The staff helped me navigate the transitions and made it as smooth as possible.

When I moved in here about 18 months ago I would have said 5 stars but due to the complete end of…read morefield trips to local but interesting places and no longer giving us access to excellent art and musical professionals I would not recommend it at all . The days are long and boring. The apartments are spacious and housekeeping and the food are very good. But certainly think they could do much better on the activities and field trip side.. professional artists use to come in for classes now they put out some crayons and coloring books. Field trips were monthly and interesting now they are nonexistent. Other than the apartments and the food which is adequate. And most of the employees i would say it is adequate at best and very expensive.

Our mother has been a resident at Waterstone for over four years. When we realized that she would…read morerequire assisted living, we looked at a number of facilities in the Boston suburbs, and interviewed staff. Waterstone was rather new at that point but, comparing it to the other facilities that we looked at, and comparing the costs, we felt that this facility, its staff, the programs - and the food! - made Waterstone the best value and the best fit. Now, four years later, we are happy with the experience our Mom has had at Waterstone. She is suffering from some progressive dementia, and so requires an increasing level of care, but the Waterstone staff has been accommodating and supportive. There is a personal touch to everything, and we rest well knowing that our Mom is well cared for. The programs and events are sophisticated and stimulating - and the staff are open to suggestions for more types of events. We ourselves often visit, eat with our Mom, and attend events with her. We are on a first-name basis with a number of staff members. The facility is ample and is well laid out to encourage social interaction - if Mom doesn't feel up to going out, she still doesn't feel "cooped up" or isolated if she stays inside. She makes use of the library/living room and of the public areas every day. We also like the location - right off of Route 128, behind Wellesley Hills shopping, but tucked away, and adjacent to the Charles River and its walking paths, a footbridge and beautiful foliage. The community of residents is interesting and stimulating. And, in talking casually with other residents and their families, we have found that most are also happy with Waterstone, and it is a supportive residential community. We have highly recommended Waterstone to others looking for assisted living accommodations for their loved ones, and we will continue to do so.

My father is residing here currently and loves it…read more This is a 30 room facility and the employees know all the residents and are friendly. The cook is excellent for this type of living and the dining room is bright and cheery. there are daily activities for the residents I highly recommend Sunrise for aging parents who need a safe and caring place to live but are not yet at the bed ridden nursing home level. Cost is approx $6,000 month with potential discounts based on length of stay (30 day minimum)and commitment

The Cambridge Homes is such a quaint Independent and assisted living community. Truly the hidden…read moregem of senior care. The stability of staff and the length of residency really paints a picture of how the company treats their staff and how well cared for the residents are. All very important to me when looking into senior living options

Loved Waterstones of Lexington. I was particularly impressed by the kindness shown to me by all of…read morethe professionals who worked there particularly Katrina who gave me the tour. I was warmly greeted by the concierge and while I waited for Katrina a number of people asked me if they could help me. The building is immaculate . The one bedroom I saw was beautiful. Waterstones offers a wide variety of activities and learning experiences . Looking forward to moving in! Deborah

This is a great place! The food is delicious, the staff is so kind and helpful and really want you…read moreto be happy there. Additionally, the residents are warm and welcoming to new people. The activities are varied. If you like painting classes, exercise classes, swimming in a delightfully heated pool, lectures on very interesting topics, great movies, and outings to cultural events in the community, this is the place to go!

Connected Home Care staff have worked hard to provide quality care for my mother for several years…read more My mother has dementia and needs total care. The individual aides take their responsibilities personally and become attached and develop genuine feelings for my mother. It's reassuring to me that they care about her.

We have used Connected Home Care for our mother's care for almost 2 years. Dealing with an elderly…read moreparent that needs help is hard and Connected Home Care has been a great help in navigating our mother's care. They have provided us with help on a consistent basis and have been flexible in adjusting aides to meet our mother's needs and preferences. Yohanna and crew are quick to respond and always attempt or answer concerns and question. We recommend Connected Home Care for your home care need!