Communication is not a priority here. I received a phone call from William 2 days prior to my event and he confirmed that I will be receiving exactly what I ordered the next day (the day before my event). All my rentals arrived the afternoon before my event, except for the cotton candy machine which I then found out it was broken and they were "trying to fix it". We told them not to worry about it, we will take the snow cone machine instead because we would hate for the cotton candy machine to break or something while everyone was here. All the tables and chairs were disgustingly dirty. 409 and Mr Clean sponges barely did the trick. The tables are rusted underneath and so are the chairs. Most of the chairs were wobbly and uneven. You only get one flavor for the snow cone machine and you don't get the actual paper cones you're supposed to put the ice in so we had to use plastic cups instead- even though the website promises to give you everything you need. Our event was on October 5. Today is October 24 and we still have all the rentals in our home because no one has come to collect them despite my many text messages to William- who actually stopped even replying to me completely. I'm convinced their business isn't going so well so they are using other people's houses to store their shit. I'm sure you can find rentals elsewhere. I don't recommend this company at all. read more

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I made a horrible mistake by ordering chairs from here. I requested and paid in full for white chairs, and received brown chairs. I never used the chairs and asked them to pick up. I yet till this day have not received a refund for the chairs and honestly have gotten tired of calling requesting one. Beware. -One angry mama read more

Happy face entertainment saved the day for me. I work with clients who have autism and the vendor I previously picked for the spring party cancelled the day of. My clients were so depressed. I called around and no one could provide day of service. I called happy face and they were able to get a bounce house and snow cone machine out to me immediately. He truly saved the day for me by going above and beyond for my clients. I will ALWAYS use them for any of my party rental needs. read more

After they messed up and didn't bring a clown when they were supposed to because they "didn't have my cousin in their records" (after we gave them a deposit) they came but they brought a clown and a transformer. Their son was happy and that's all that matters. read more

This company was incredible. I had a last minute cancellation on a water slide rental for a huge event. These guys not even 7 hours prior to the event, delivered! Not to mention the event was late at night, completely out of their normal hours. I couldn't have asked for a better staff. Extremely accommodating and kept there word. Highly recommend. 5/5!! read more

WARNING! THEY WILL STEAL YOUR MONEY! On 1/10/15 it was my son's 3rd Birthday I bought a package deal from Latin Happy Face. I got Bounce house, Face painting, Popcorn machine, Balloon animals, and a Teenage Mutant Ninja Character. They did not make any balloon animals. The worst part was that the Teenage Mutant Ninja Turtle never came. He said that his van broke down and that he will refund the $125.00 back to me. He told me that he processed a credit on my credit card. This guy gave me the run a round. Weeks passed with several calls from me and he finally said that he was going to send me a check. He never sent me my money or even called. I would never recommend Latin Happy Face to anyone. They basically stole my money. read more

I purchased a Groupon for $249 that gave me a bounce house, cotton candy and facepainter for my sons 6th bday party Nov 7th. He was so excited he told everybody about the face painter. Bouncehouse and cotton candy machine got delivered a day prior so party day comes and facepainter never shows or calls, I tried calling them without respose so we cut the cake and wrapped things up. Next day I get a call while at church, the delivery men are trying to get the cotton candy machine bur nobody is home. I told them im far so wait, he said call the boss I cant wait, I mentioned the facepainter not showing so I need to speak to boss. Tried calling and left messages still nothing. Thursday I sent email finally got a call from "owner", he asked what happened I explained he said he will call me back gotta investigate. He calls a few hours later and tell me he will process a credit for the facepainter and he doesnt do business that way and he apologize. He said the girl had car trouble, he takes my info then before he hang up asked if he can get back the cotton candy machine I told him I left it on the porch as promised since I spoke to the delivery man he just never came to get it. Next day I come home machine is gone, yet a month has passed and still no credit. I call no response I email and nothing. I figure he only responded cause he think I was holding the cotton candy machine ransom. Smh. Never again, they ruined my sons party, made me look like a liar telling people to b on time for face painting then have the nerve to b dodging me. Not the way to do business, if I wanted just a bouncehouse and cotton candy I would have used the guy I usually use and got both for $125 read more

I'm going to make this story short. Rented a Princess bounce house from Happy Face Entertainment / Happy Face Bounce House in May 2018 for my baby girls 5th Bday. I paid by debit card over the phone for a 15 x 15 only to get a smelly 13 x 13. After calling they promised to deliver the right size within the next hour or so , but never did nor did they answer my calls again until calling from my wife's phone an no more after that. I spent the entire weekend calling them but to no avail, and my baby girl was so upset, naturally causing me to be stressed. I felt so bad that I had let my baby down through no fault of my own other than to trust this company. Monday morning arrives and I want vengeance, so I called my bank and explained the situation. I was able to dispute the charge on my account because Happy Face did not fulfill the contract. The bank credited me back my money while they did their investigation . Today I received final notice that the investigation is closed and I get to keep my money, so now I'm writing my review in hope of saving someone else that disappointed look from their child on his or her special day . To bring this to a close I want let Happy Face Entertainment/ Happy Face Bounce House know this..........in your quest to cheat me you wasted your time , gas, wear and tear on you vehicle and in the long run all you got was this bad review which could have been great ........BUT YOU MESSED WITH THE WRONG GUY!!!!!!!!!!! read more

I Had a horrible experience with this company they tottally ruined my sons Birthday party! We placed a $200 deposit a month in advance!! The time came for the clown to show up and nothing nobody in sight!! My son was asking since he woke up as he was soo exited that he was having a clown for his bday... So ofcoarse he kept asking "where's the clown"? So the owner of the company William Rodriguez tells me his company has no record of my sons party in there records!! mind you they were quick to run our Credit card with in moments of Recieving the call!! Also William(owner) explained threatened to hang up on My wife because she was angry about the situation mind you she was not disrespectful jus angry that his company never scheduled the party!! When William spoke to me he kept stressing the best they could do is jus refund me as he was on his way to another party!! After arguing with William for a half an hour on the phone we finally got him to resolve the problem the way we wanted as he gave us a full refund and still sent out a clown 2 hours later. Over all I would not recommend nobody this company as they were very unprofessional. read more

The most unprofessional company of ever dealt with in my life. Do not book them for your party I purchased a Groupon for them with the package that came with the Bounce House face painter and popcorn machine. The popcorn machine was completely disgusting dirty when I dropped it off still have popcorn in it and so much rust built up in it that I couldn't use it for the birthday. They showed up 3 hours late with the bounce house and the face painter showed up a couple hours late. I try speaking with manager with no luck it took a couple hours to get an answer back and he could care less than the situation he said that there's nothing that he could do for me. Also the delivery man who dropped off the bounce house was completely unprofessional as well, talking about his personal life and his ex wife's drug addictions with children walking around. I asked if he could place it on a flat surface he refused and placed it on a hill and it kept deflating on the children. For the time of the bounce house was there was the only part that was worth it. Besides that complete waste of money never booking with them again.Wish I would have choosen a different company :(. read more

Do not recommend. They arrived 1hr 1/2 late. They game me an excuse that they got the wrong address, in which I originally gave them the wrong building number, but then in a follow up message I gave them the correct building. Some how they ended up accross town (Dont know how when the address and zip code were correct according to the invoice) or was it simply they forgot??? They boast about the balloon making, all the kids got where either BLUE doggies or a BLUE sword (mind you, it's a girls party). Then they waited till the end to do the face painting by that time some of the kids had left or were too tired to get face painted. The owner told me when I called him on the day of the party asking were was my entertainment (which I had already paid for in full) and he said he would reimburse me for $75.00 for the tardiness. 2 days later I called the owner at the 407-429-9296 to check the status of my reimburment and to inform him about how dissatisfied I was with the balloon making and the face painting and he said he was on the road that that evening he would do the transaction and to give it 3 - 5 days. Seven days passed days and no refund. I then text him at both the 407-429-9296 and 407-343-9998 inquiring about the refund and no respond. I attempted to call him at both numbers, left messages and no response. The 407-429-9296 now does not accept calls....hmmmm. read more

don't ever rent from these people. we booked and paid for a water slide rental and they never showed up. we had people with bathing suits ready to have fun, and they messed up a birthday party...whatever you do, don't rent from them. they are a scam company!!! read more