3 years ago, we were looking for a property management firm to handle our rental property. After an…read moreextensive research and some phone calls we hired Family Owned Property Management. Having this outstanding company taking care of our property, as well as, our tenants gives us peace of mind. This awesome team handles everything for us and keep us posted of any repair in order to keep our investment in good shape. FOPM just handled the roof replacement of our property and they did a great job for a great price. Thank you FOPM. We highly appreciate all your hard work and dedication!!!

Family Owned is outstanding! Promote and professional when responding to requests. Great level of…read morecommunication and cares about their tenants. Provides a more personal experience than the big corporate management companies. Highly recommend!

Finding Lois when we were new arrivals in Charleston was a stroke of luck. She has helped us in all…read moresort of ways through multiple transactions for a quarter century! Lois has a deep knowledge of Charleston Downtown and is a gentle but firm negotiator; she has also helped greatly with challenges like finding good contractors for last-minute repairs. Her confidence and positivity got us through home buying and selling with little drama and good humor. It could not be better. Thank you Lois and your Team!

As a first time home buyer Keelin Love made this exciting time in our life educational and stress…read morefree! We loved Keelin because she was prompt to answer all our questions throughout the home buying process to even sending us reassuring text messages that everything is going well. She is very down to earth which makes you instantly feel comfortable but also creates trust by acknowledging things we might not have thought about like flood zones, school zones, and house quality. Her passion to look out for what is best for you and her determination to get the job done will lead to not only the perfect house, but a friend that you will have forever!

My wife and I were very interested in a property managed by CPC. We had an issue scheduling a…read moreviewing of the property, but CPC handled the issue and we viewed the property the following day. The girl that showed us the property didn't even bother to introduce herself to me or shake my hand and seemed like she did not want to be there. Ultimately, despite wanting to, we didn't get to rent the property because CPC's communication was dismal. They did not return voicemails. Most recently, because we were having difficulty reaching anyone with the ability to provide answers and we happened to be down the street from their office, we walked in. It was reminiscent of the scene from Wolf of Wall Street, where Leonardo discovers the penny stocks company and walks into their office. Low social skills, low competence, and it didn't seem like anyone there really wanted to help us. To me, it seemed like a group of interns with no supervisor. My wife is Chinese, a non-US citizen. We have submitted for her lawful permanent residence, and she won't have a SSN# until the "green card" is received. They took a scan of her passport and said they would get back to us most likely later that day regarding a screening. It's been almost a week. We rented a different property from a different company that treated us with respect and actually worked to provide a SERVICE, which is the keyword I think those that work at this company forget. It's probably a good thing we did not sign a contract with this company as after looking at reviews it seems many folks have regretted doing so.

DO NOT rent from them. They are terrible. In the year and a half I rented from them, I didn't speak…read moreto one human the entire time. I've rented from a lot of companies and they are the worst I've ever seen.

I have two properties that are managed by them. I am very happy with their services. I highly…read morereccomend!

Kevin recently performed our annual property assessment as our lease is up for renewal. Kevin has…read morehandled our assessments every year and, as always, he was extremely professional and efficient in completing this most recent one. He also is helpful in the event there are any issues that need to be passed along. Thanks, Kevin!

My tenants in Carolina Cove, West Ashley, were having issues with their pool/exercise room key fob…read more I contacted Dillon Furtick, our property manager at IMC Property management. He immediately took care of it, and I was able to pick up the new fob at the office that day. Great job and great service! Thank you Dillon!! C. Fischer

I don't know who IMC Charleston thinks they work for, but it is clearly not the property owners…read more Whether your issue is a repair (including things that present a danger to the community), a parking pass, or anything else, they will NOT get back to you. On my last need I contacted them well over a dozen times between email and calls and today ended up putting a letter in the mail. Really? Consider your decision carefully if you are thinking about moving into an IMC managed property.

From a landlords side I have to agree with the claims that these people are unscrupulous…read more A Ravenal agent leased my meticulously furnished home to a couple that they obviously did not even do a background check for. Then gave them the keys without even meeting them in person even to check them in at the property. The irresponsible tenants decided to take all the furnishings, art and accessories and carelessly dump them into one room, damaging drywall and all items in the process. Then they rigged the satellite to get a free signal and broke the washing machine. We were in the guest house when the tenants decided to move out within the first few days because their dogs did not like my sweet golden retriever. We did not see all the damages until they were gone. The Ravenal's made the determination that THEY could go to court if charges were pressed by the tenants so fully reimbursed them for the deposit! Avoid this company at all cost.

With the time to search for apartments in Charleston nearing, I have to warn young adults and…read morestudents to stay far away from this (as previously mentioned in another review) joke of a property management company. If you are lucky enough to have a staff member pick up the phone, they are rude and are constantly blaming the issue on the person "above" them- and that person always happens to be on a business trip and is impossible to reach. I knew it was going to be a long year when I went to go pick up my street parking pass at the DMV. After getting to the DMV, I found out that the property I was in, was just outside of the street parking zone. I had confirmed with the property manager over three times that this unit had street parking- a huge factor for me. When I brought it to his attention, asking what my other options were, he responded with, "I might have said you would be able to get a parking pass, but honestly you don't have that in writing. So what can you do?" The property that I lived in, was above a family owned shop- the shop owner owned the entire building. The owner obviously cared far more about the property than Daniel Ravenel, and had fixed every problem I had before getting a response, if any, from Daniel Ravenel. Right before my lease was up, my roommates and I cleaned the place spotless. We have all lived in Charleston for 4+ years and are well aware of the move out expectations. We are also well aware of sleazy property management companies such as this one and decided to take a video moments before we left the property for the last time- documenting the condition of the entire property before leaving. We were shocked when each of us were only given a small portion of our security deposits back. After calling and e-mailing for weeks, I finally heard back from Daniel Ravenel. They charged us to repaint the entirety of the apartment. When I asked for an invoice of the painting services, I noticed they charged us for paint colors that were not even in the house. I was ensured that was a mistake and they would refund me- that's when they stopped fully responding. We were also charged an absurd cleaning fee. They argued that we left the place a wreck- claiming we left furniture that didn't belong to the property owner, left bags of trash, appliances, etc. They sent me photos old photos of the property as "proof"- they didn't think to remove the two year old time stamp from the photos. I pointed out to them that they were using old photos and I have *recent* video footage of the property right before I walked out. I then received an e-mail from Daniel Ravenel's attorney and was told I would have to go to court if I wanted to get the rest of my deposit back. I had recently taken a position outside of the state and didn't want to go through the hassle or costs, just for a few hundred dollars. Daniel Ravenel is completely aware that as young adults, we won't take it as far (or don't have the means to) as going to court over a few hundred dollars. It truly is a shame that this team takes advantage of that and is continuing to rip off and deceit its tenants. Please do your research and find another property management team! Avoid at all costs!

I stayed at the aloha cottage. It was nice. Sad the lights didn't work. It was ok. 4 stars.read more

* Property: VRBO 1273492, On Historic Broad Street! | Honeydew, 21 Broad Street, 2nd floor…read more* Great location * Total cost for 5 nights was $3,181 for 5 nights or $636.20 per night. At this price, our expectations were high. * This unit was so bad (an absolute dump), we left after one night. * Access to unit is a block from parking * No street access for unloading * Narrow access alley has construction scaffolding in it * Challenging for seniors * Exiting narrow parking space requires backing out onto street * Lots of stairs to 2nd story unit * Beverage cooler vs. refrigerator (no refrigerator) * No stove top/cook surface. * Insufficient receptacles for appliances, choose the appliance you need, unplug everything else * No dishwasher. * Tiny bar sink had only cold-water requires washing dishes in the bathroom sink. * Cabinets broken, misaligned doors, contained no shelves * Mismatched dishes were sitting on the floor of the cabinets (i.e.: no shelves) * Saucers provided instead of plates * No bowls, no wine glasses * Old mismatched spoons and forks, no butter knives! * One roll of toilet paper * No closet or space for hanging clothes except alcove with washer and dryer which was filled with garbage - broken blinds, boxes, etc. * HVAC unit was louder than a Boeing 737. * Tiny TVs installed close to ceiling height * Five separate TV remotes * Bedroom TV had no audio * TV remotes without batteries * Stains all over carpets. * Worn out, dated furniture. * Beautifully tiled shower enclosure covered in black mold * Understandably. allowances need to be made for historic restructures; however, we encountered none of these issues staying in similar VRBOs in historic Key West, Fl

Unbelievably horrible experience renting from Boneworks - DO NOT give these people your money. Day…read more1 I walked into a dangerous roof leak through an electrical light - was a total fire hazard! Thousands of dollars in damage and they will not pay a dime. They also didn't help pay for a hotel, storage, moving costs...they think that giving my security deposit back was above and beyond...They are now withholding rent money that was paid PAST the day they terminated my lease. But wait there's more... the day I discovered the damage, the real estate agent Kyle also did a walk through of the unit with a prospective buyer and somehow missed my soaked mattress, rug and the dead lizard on the floor? Both Hamilton and Kyle have been more than unresponsive - they've just straight ignored me. I have emailed the company and Hamilton multiple times and gotten zero response. This company is negligent, unethical and honestly just straight cruel - do not, I repeat do not trust them.

Never in my 7 years of living in Charleston have I dealt with a property management company as bad…read moreas Boneworks. Extremely unresponsive company and very rude. They could care less about their tenants. Upon moving in, our house was infested with fleas, missing electrical sockets, broken kitchen moldings, dirty bathrooms and windows, a broken door, dirt caked on the walls. We also had a horrible termite infestation for months to the point where they would be crawling on us at night or get into our belongings. Numerous work orders were placed and texts were sent to address these issues. These requests were not even completed a year later. The house still has a termites, flea issues and black mold. Kyle and Vinny are the most unresponsive, unorganized property managers, spending too much time posting listings on Facebook instead of handling their current tenants needs. The ceiling in my bedroom in started to continuously leak and damaged my belongings, they seemed to care less about this issue. I just had a serious surgery and couldn't do anything to stop the leaking. I tried contacting them over a 2 month span to address this issue, but my phone calls, texts, and emails were ignored. Eventually, after months of pleading they finally fixed it, blaming the delay on the landlord. They could care less about their tenants, they only want your money and to have their properties filled. I'm so glad I'm no longer a tenant with them. Avoid at all costs.