Truly, if I could give zero stars I would. This is mainly for their office staff/customer…read moreservice/booking experience. We had taken one of our children here years ago, under a previous insurance plan--no issues, covered by insurance as expected. The doctor was fine and competent, though I didn't think she was especially gentle or patient with such a young toddler at her first ever dental visit in a kids-only practice. Fast forward to now, new insurance plan, add another kid into the mix. I literally spoke with this office 3-4 times to check whether our new dental plan was accepted as in-network, what we could expect to pay for the visit, and to confirm date, time, location, etc. I spoke with two separate people from the practice. I confirmed with them that our plan WAS IN-NETWORK with this office, and that some or all of the basic visits would be covered under that accepted plan. So we get there day of--my oldest is extremely stressed out and scared about the visit, I fill out the basic paperwork, and literally AS WE ARE ABOUT TO WALK INTO THE EXAM ROOM we're told our plan is: Not accepted Not in-network with them Won't be covered at any percentage They then confidently ask if we'd like to just pay for the visits out of pocket, which would be nearly $300 combined. Why the hell would I have dental coverage for my family if I wanted to pay $300 every time they need an appointment? The front office then disputes whether I confirmed these details or spoke to them at all, suggesting I may have called the wrong number altogether. Then how could you possibly have the 2 scheduled appointments on your calendar for my kids??? Unreal. I will never go back to this practice with my family. It's a shame, because we previously liked their office location and my kids enjoyed their many toys and games. But unfortunately they're either so inept and poorly run they can't properly check whether a dental plan is accepted prior to you stepping foot with everyone into their practice, or they are just disingenuous and running a scheme to bring you in, then tell you you're out of network to try and force you to pay a ridiculous amount out of pocket for what should be a routine and 100% covered exam and cleaning.

We have been coming here for years. The office is very professional. The wait could be a bit on…read moreweekends but we love love the doctors here. It's a gem in Long Island for sure

As for me, going to the dentist is a routine part of life, but for my kids (4 & 8), it's the total…read moreopposite...they are terrified of going to the dentist especially after the last dentist we went to in another state, which was not a pediatric dentist. Since their next dental checkup was up, I wanted to opt for a dentist who specializes in only children and after doing some research, I decided on this place and I'm so glad I did...I took my kids here for the 2nd time yesterday and the experience could not have been better! The first time, my son had his teeth cleaned/examined and surprisingly, he did not complain. Doc was very attentive, friendly, professional and took her time to explain everything to me. The 2nd time, my son had a few fillings done, which only took about 30 minutes and my daughter had her teeth cleaned with no crying/screaming at all. Dr. Sara Seo was truly amazing...she talked, sang, cleaned, and gave her lots of stickers, my daughter was smiling the whole time! At the end, she even received a pink goody bag and a token to redeem her prize. The receptionist was very friendly and nice as well. She takes a picture of every patient so they can remember their faces. The waiting area is everything with iPads, toys, books, chalk/magnet board, water & coffee. The whole office was also very clean and organized. My kids had a pleasant experience here and yours will too...I highly recommend this place to anyone!

I was initially very hopeful about this dental office after seeing so many positive reviews,…read moreespecially because I was looking for a good dentist for my child. Unfortunately, my experience was very disappointing. During my second visit for a procedure, I was asked to pay more than $100 for a copay. I contacted my insurance company and was told that I should not have had a copay for the service. When I explained this to the front desk, instead of helping me resolve the issue, they canceled my child's appointment right in front of me and told me, in a very aggressive manner, that I could leave. My child was in pain, and as a parent, my priority was simply getting the care my child needed. I decided to take my child to another dentist for a second opinion. The new dentist requested the X-rays from this office. Despite making several requests, I am still waiting to receive them. I am sharing my experience because choosing a dentist for your child is an important decision. Positive reviews were one of the main reasons I chose this office, but unfortunately, my personal experience was very different. I hope other parents consider this experience before deciding where to take their children, particularly when their child is already in pain and needs care.

Omg I finally found a pediatric dentist that takes my insurance and actually likes kids!!! Today…read moreboth of my girls (6 and 2yrs old) came in to see Dr. Stern. They absolutely loved him and his staff. Of course, they loved the office too! As soon as they came in, they as well as I, were in awe to see everything so clean and colorful. Not to mention Toy Story playing on the tv. Too bad the staff couldn't see their excitement because the girls were wearing masks. Receptionist was so friendly took my girls temperature as soon as we came in following COVID-19 safety procedures. When we went into the room. I noticed all the rooms had a theme. Very kid friendly!! My oldest was at ease when she saw frozen 2 playing in the room. Dr. Stern was so friendly and explained everything he was doing before apply to the girls mouth. When he leaned the chair back he told them not to worry to just look up. When they looked up there was a tv mirroring the movie! He had a tv on THE CEILING! He even managed to clean and apply fluoride on my 2 year old. I thought she wouldn't let him do anything, let alone open her mouth for him. As an ECE teacher I appreciate the amount of details he put into his office and takes into actual consideration the little people in his office. I can not rave enough about this office and staff. Thank you shining Smiles for such a great experience for my girls and I!!!

Terrible customer service and zero empathy for families. My child got sick unexpectedly, so I…read morecouldn't cancel early. Now the dental clinic won't let us schedule an appointment ahead of time. They blocked us from pre-booking future appointments, forcing us to call for same day opening instead, even though this is our first cancellation this year. Unacceptable policy for a pediatric dental provider.

After waiting a month for my 1.5 year old daughters appt we were excited and worried for her first…read moretime at the dentist with Dr. Kathy Kim. Let me tell you, Saturday's is always super packed and the earliest appt date we got was a month later for a 12:15pm Saturday appt. The workers are very friendly, reception was awesome and my daughter loved the wooden car you sit in while waiting. The wait time wasn't too bad to be seen and it was a good thing I filled out my first time patient forms already by printing it out from their website. There were a few more pages that wasn't online but it was on their high tech iPad and it was quick. We were escorted to one of the private rooms with the dental chair and Frozen was playing but it was on top facing down for anyone sitting in the chair to watch. Since my daughter was a toddler and only needed a cleaning we didn't get to watch the movie. We waited about 5 minutes for the dentist to actually come and see us which I wished was a little sooner because my daughter was getting restless and didn't want to stay on my lap on the dentist chair like they told us to do. The cleaning itself was quick and painless. My daughter was crying for a minute from not knowing what was going on but Dr. Kathy Kim did a great job calming her down with her low tone of voice and being gentle but efficient and quick. She told us exactly what we needed to know and asked if we had anymore questions but she answered everything already. Great pointers! Btw the parking lot was packed when we drove by but found plenty of street parking right outside. Way better than parking in the lot waiting for a spot. I really recommend this place and can't wait for the next appt in 6 months.

I've been taking my kids here almost as soon as they opened a few years back. Dr. Choi is always…read moreFANTASTIC with my kids, and does his best to make them less scared to be in the chair. The staff there are wonderful, from the front desk to the dental assistants. There are even TVs mounted to the ceiling that are hooked up to their computers, allowing them to play a variety of kids movies so that the little ones are distracted with Lego Batman or Minions rather than the dentist picking are their teeth. The office also sees adults, so if you are nervous about getting a treatment maybe they can put on a movie for you too ^_~ .

I highly recommend Kiddsmiles Manhasset!! I am so happy with them. I have been taking my kids here…read morefor a few years now. I absolutely love the atmosphere of this office. Everyone just works so well together. They become best friends with the kids the moment they call them in to start their treatment. They make them feel so comfortable, and as a mother,that is super important to me! If my kids are happy, mama is very happy! Thank you Kiddsmiles Manhasset! Keep smiling!

A+++: My children are 9 and 11 and they've been a patient at the KIDDSMILES in Manhasset since they…read morewere about 1 year old. I am a very involved parent (nice way of saying I can be a real b*****) and I have NEVER had a bad experience. Reflecting on my 10 years of experience with this location, has there been a billing issue? Sure, mistakes happen. Have they given me an attitude about it? NO, they look into the problem and correct it. Do I sometimes come with 1,001 questions about my kids teeth? Yes, and they've always answered them. Have I ever been late for an appointment? Yes, and on those few times they've always tried to accommodate. BUT, I would call to tell them I'd be running late and let's be honest - the owner is running a business and just because our lives are running a little hectic doesn't me the whole world stops for us. You being late cuts into someone else's time. What if it was your time someone else was cutting into. My children are not perfect. My son has vasovagal syncope which made having a cavity filled real fun (NOT), needed braces, and doesn't brush well. My daughter is a mouth breather (doing damage to her teeth), has needed a tongue tie procedure, and has already had a cavity filling. At every NEW dental/personal experience in my children's lives, KIDDSMILES has been right there supporting them every step of the way- making them feel safe and loved. They've accommodated us whenever possible when asking for the family room (both your children seem at the same time or sometimes one at a time but together in the same room). Have they ever run behind? Yes, what business that deals with emergencies hasn't??? - name one and I'd call you a liar! I read an article somewhere that shared the owner's dental experience as a child and I said to myself, "Yes! Me too! I also had horrible dental experiences growing up." Choosing KIDDSMILES is the best choice I made with my children's dental care- securing GOOD childhood dental memories for years to come! A+++

Let me start by saying 10/10! Dr.Brownstein took me last minute to give me a root canal, I was…read moreterrified. He was patient, and did an amazing job. They kept checking their work after each step by taking x-rays, which I can appreciate. Overall just an amazing job. Now let's get to the staff, 12/10! From the front desk to the dental assistants. Everyone made my experience so comfortable, I wish they did regular dentistry.

The 4.5 star rating - for the dentist and the dental assistants. The dentist is very caring and…read morekind. He doesn't do work unless you need it. This is really amazing since I have experienced many dentists recommend work on me when they aren't needed. He also takes his time to explain everything to me. I am not giving a 5 star because I have not had major work done there yet. The dental assistants are all lovely and friendly. The front desk worker gets a one star rating. She does her work, but lack of enthusiasm. You can tell from her voice on the phone, in person and the way she give the copay receipts. She threw them at me. Very rude. I really hope this person is either replaced or treat others like how she wants to be treated.

Always a pleasure when it's time to have my teeth checked…read more Staff is amazing. Always smiling. Always personable. New office space is great. Clean. inviting. Dr. Diana is amazing. She always explains what's wrong in layman's terms. My SO & I enjoy coming here. There's always plenty of parking.

Time is very respected. A 5 minutes wait would be atypical, even with a steady flow of patients…read more Support staff are "on the ball". Hardly spend more than a minute or two getting checked in/out. Appointment reminder messages are appreciated. Dr. Gerov is very gentle and patient, both during procedures, and in answering questions. Truly a pain-free experience, and the effort is clearly visible in every aspect of this business.

Lake Success Dental Care Edith…read more Five stars and a dentist's office sounds like an oxymoron, a contradiction, a paradox. It's like jumbo shrimp or a garbage dump that smells sweet. These things just don't make sense or don't happen...and yet, there's an exception to every rule. In this case, Lake Success Dental Care in New Hyde Park 100% fits that idea. Okay, maybe I just have a very melodramatic history with dentists. I didn't go to one for a length of time I'd rather not discuss just due to never having a legitimate dentist I trusted or felt wouldn't yell at me for lack of brushing/flossing/etc. Then my sis/mother told me about Lake Success Dental Care and I finally decided I needed to bite the bullet (preferably not before a dentist trip, tooth joke) and make an appointment (plus they accepted my insurance, so that worked). Upon entering the office building where the practice is located, I was a ball of nerves, but the nicely-decorated waiting area almost didn't feel like I was about to have people stick their hands in my mouth. Things were comfortable and welcoming, with a phone charging station available if needed. Good start. Once my name was called, the nerves rose a little more, but each employee I met was very kind and I have to say, no one even came close to wagging a finger in my direction due to dental hygiene (even if they probably should have). The dentist I saw that day, Dr. Dai, didn't emanate a great initial friendliness, but he still kept things calm in his process. From that first trip back in November to now, I've visited Lake Success Dental Care four times (one more before a break!) and they've done some great work in getting my mouth all caught up on cleanings and fillings. Each trip was more of the same: calm, welcoming, timely, and never reprimanding (a big win in my book). I also met Edith, who will process your payments before you depart. She's a big reason why I almost (dare I say) enjoy coming to the dentist. Her and the whole friendly staff has made a lasting impression on me (even Dr. Dai opened up this last time around). Two other favorable factors worth mentioning are their hours and notifications. They run crazy times for a dentist's office with nights going until 9 as well as weekend hours available both Saturday and Sunday. They honestly make it hard for you to not find a time that works (even if you try...which I might have done when making that first phone call, heh heh). Once you've got your appointment, they'll call, email, and even text to make sure don't forget when to come in. Even though I'm usually good with dates, it's still great to know when I'm approaching that dental visit (you can't escape it!) Overall, Lake Success Dental Care has turned my world around in how I perceive dentists. I'm sure there are plenty of practices that are actually formidable for those without a childhood phobia of dentistry, but if you're reading this review and fear for your next dental visit, fear no more! Lake Success Dental Care is here for comfort, friendliness, proficiency, and an all-around positive experience. So maybe five stars isn't so far fetched for a dentist. Now we have to work on that sweet-smelling garbage dump...

All I could say is amazing they actually make you wanna go to the dentist the staff and overall…read moreexperience is flawless.

I am sharing this to provide a factual account of our experience to help other families make…read moreinformed decisions. I have documented this timeline and filed a formal complaint with the New York State Education Department Office of Professional Discipline (OPD). 1. Last-Minute Cancellation after 4-Month Wait We began this process in January. After waiting four months for our scheduled appointment, the office called less than 17 hours before my daughter's braces were to be placed to cancel her treatment entirely. They claimed the case was "too complicated," despite having performed the initial consultation and impressions months prior. 2. Clinical Concerns After this office declined treatment, we sought a second opinion from a board-certified specialist. That specialist identified a 1mm midline deviation and Category II bite that this office failed to address in their initial plan. It appears the office was ill-equipped to handle my child's needs but waited until the day of treatment to disclose this. 3. Billing & Insurance Discrepancies The office charged my FSA $1,425 upfront. Furthermore, they billed my insurance company the full amount for a multi-year treatment ($5,700) before a single bracket was ever placed. I am currently working to rectify these charges for services never rendered. 4. Lack of Professionalism When I addressed these delays, the office suggested they were doing us a "favor" by not charging for the initial impressions. Wasting four months of a child's dental development is not a favor. My child's health is a priority, and being discarded as a patient at the last minute was deeply unprofessional. Note to Readers: I have retained all emails, dates, and documentation regarding this matter. I strongly recommend seeking a specialist who is transparent about their capabilities from the start.

I've been bringing my 7 year old here since she turned 1 years old. This dental office was highly…read morerecommended to me by my Dental provider. Years later I'm more than satisfied with the dental care my daughter has received here. Dr. Chu is very kind and gentle with young children. My daughter loves coming here and actually looks forward to her visits. This office is very warm, modern and kid friendly. Dr. Chu takes his time to explain everything thoroughly and provide education and answers to questions and concerns. There are plenty of games and televisions to keep kids occupied in the waiting area and inside the exam roSome really cool state of the art technology here also. Eileen the receptionist is such a pleasure to book appointment with and deal with insurance and billing matters. I would highly recommend Dr. Chu to anyone looking for a Pediatric Dentist. Dr. Chu keeps teeth healthy so your kids can chew.

If all Dentists were like these guys, Dentists wouldn't have a bad rap, haha I happened to be lucky…read moreenough to find this office and Dr. Artur, and his friendly staff. (Lianne, Natalie, and Olivia) They explained everything in detail and made me feel comfortable with everything. Both visits and no pain, just clean and healthy teeth. Thank you so much and will be seeing you guys again in 6 months :) If you're looking for a Dentist, look no further, THESE are the guys/gals you want to go see.

The best care !!!!! Dr Greg took me immediately and gave me a treatment and a treatment plan…read more Amazing care, amazing staff