I've normally had good experiences here, but today was unacceptable. The environment was chaotic,…read moreand the staff were not helpful. A staff member called our dog's name, told us to weigh him, then walked away without assistance. My husband and I are allergic to cats and were already having reactions--we had been sitting outside because of this--but no one gave us guidance or told us to step back out once she returned and took our dog without explaining anything. Overall, the experience was confusing, stressful, and lacked basic customer service. We will not be returning. If I could give zero stars I would.

3 benign growths removed cost? 475 give or take a couple dollars, pain meds and antibiotics…read moreincluded.....they did Langstons ears when I first got him as a puppy animal hospital jacksonville wanted to charge 1200 for one growth to be removed......it can get busy there, but it's worth the drive, especially for your fur babies great job to all the people there

We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!

My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

We discovered this business by accident and we are so happy we did. The owners and all the…read moreemployees we met are amazing. They offer boarding, training, and grooming. Such an incredible facility with an amazing staff. We won't use any other kennel again. They explain everything and provide a tour of the facility. They have an incredible training reputation as evidenced with all the awards on the walls in the office. The website provides a historical overview of the training they've done. Highly recommend this place to take care of your dogs. They took great care of ours.

About six months ago my wife and I adopted a beautiful Labradoodle. His name is Teddy and at the…read moretime we picked him up he was 4.5 years old. He came with some bad habits especially while on the leash. Our Veterinarian recommended Bill Mattis at River Ridge Kennels. After we talked to Bill on the phone we enrolled Teddy in the six week obedience training course. And what a blessing! We found their prices very reasonable and the training was excellent. There were six dogs in our class and each dog had their own set of issues and personalities. The love, respect and compassion Bill showed our pets was nothing short of amazing. Well, Teddy passed with flying colors and my wife and I did as well. Bill and staff come with many years of experience and I can't give enough praise to Bill as he is the consummate professional when it comes to training dogs AND their owners. We highly recommend River Ridge Kennels and Bill Mattis.

very gentle handling my large bernadoodle as well as my yorkie poo mini. Maintain schedule timing.read more

What a wonderful find!! I took my 3 crazy hounds there for a week and it was such a great…read moreexperience. I'm very obsessed with my dogs and Henry was so nice, sending photos and videos, so I could see them all running around having a great time! They also came home smelling wonderful as they had baths before pick-up :) I'm already booking my next vacation since I know my babies are very well taken care of (and they love it!) Thank you so much Henry and Team!! Leigh (and Max, Stella and Fig)

On the spur of the moment, they showed me great compassion and mercy when they took my dog in for…read moreboarding even though he had recently had surgery, so that I could prepare for my husband's funeral later in the week. They went above and beyond to accommodate me and my Kingston. And they updated me with pictures and comments every single day as to his comfort and well-being. Sadly , Kingston passed away just a month after that, and when I called them and notified them that I would have to cancel this Thanksgiving boarding appointment, they were most empathetic and loving. And then today I got a package with the rainbow bridge story as well as a beautiful card with everyone who attended to Kingston, just that one week , with memories and signatures. What a top-notch family and a fabulous business. I highly recommend them to everyone.

My dog stayed here during the Memorial Day weekend. Everything was fine until I brought her home…read more She was infested with fleas. 2 flea baths later and I am still trying to recover. I have had to fog my house, powder my carpets and throw out her dog beds. Brought this up to the pet Ranch, ZERO response. I am still in the flea fight with no end in sight. Would absolutely not recommend this boarding facility, unless you want an over 2 week war with fleas! Wish I never took her there. Zero stars

Anytime dog training and boarding is absolutely the best . I wouldn't trust my dogs to anyone else…read more To me my dogs are my kids and he completely gets that .

Mike does an amazing job when it comes to grooming my pitbull. She comes back happy and when she…read moresees him she runs right to him as well. Doesn't get much better than that! Mike is excellent!