Staff is typically very friendly and very knowledgeable about deals on going , at the end of the day it's harbor freight , the prices are good , and the use of tools is pretty good too there are things I wish they carried but of course that's a corporate matter , the staff at the store aren't responsible for what they don't have . read more

Due to the manager "Ray" and his egotistical attitude I will never visit this store again. They couldn't find my ITC account. I verified since that m account does exist. I bought two items totaling $450.00 and Ray was very insistent to see my vehicle even thought I told him not to worry about how I will place the items I buy in my Jeep "Grand Cherokee" Because I told him not to worry about it he told me that if I lay the Yukon 9 drawer work bench on its side he would not be able to take it back if it was damaged. Im wondering how quality the work bench is for $339.00 if I cant even lay it on it's side for a short trip home. I went back in to get more items I had listed (w/ supre coupons and ITC coupons) this guy "Ray" was all over the register girl, with in 6" to make sure I was charged correctly. They could not locate my ITC account so I could not get those items due to their system not finding me. What a waste of my time going to this store. I'll be going to Vegas for any future shopping, if I go there at all... This Mgr "Ray" informed me HF is not doing 20%/25% coupons anymore so I'm not sure I'll be buying anything here as their retail is the same as Home Depot/Lowes/Ace/True Value ect... Also, sent a complaint to HF customer service and have not heard anything back (3 weeks ago) - another quality company - what a joke! read more

went in this morning to buy another tool box for my race car trailer. they couldnt find my account that ive had for over 10 years. then the manager came and told me to stop wasting their time. so not only did they delete my account so i cant warranty anything now, but they also said me being concerned was wasting their time. harbor freight is a joke, and so is the management. read more

So I have bought a lot of tools at harbor freight and not just for me but I even filled up a 3 deck tool box as a gift, but I will no longer be shopping there. They had a wet tile saw on display and since the box was too heavy for me to pick up I had one of the employees put it in the cart for me. I have a miter, table and a band saw, I used to own a large wet tile saw that I gave away years ago and they all came with a blade, so when I went to use the wet tile saw and there was no saw blade I called them up and they informed me that only one of the ones they sell comes with a blade. So I sent it back with my husband since he was going to the store and he calls me that they charge a restocking fee $13. How hard up can they be so instead of almost $70 reimbursement I paid for them to take it back which I never even used it I never knew about a restocking fee. That's a shame and a sin read more

Service is terrible one cashier working with a good line of customers when another lady walks to the other cash registers so I went to the other cash register . The lady puts a Diet Coke down and walks over to two other employees and starts talking. I lose my place in line so I put my items down and leave. I can see why people are doing online shopping. I usually enjoy my visits here and have spent thousands of dollars. One less customer , I'm glad you can afford to alienate your customer base. read more

I give up, I've shopped Harbor Freight for years in CA, NV, AZ and never had an issue. At this store in BHC I bought a couple items one of which was on sale in an ad that I got in the mail. I got to the checkout laid the ad on the counter and the cashier rang up my items, scanned the 20% off and the free item that I got but I was pre-occupied with not being able to find my credit card so he rang up an item for the full price, about $3 more than the sale price. When I went back for the refund I only got abut half of the amount I should have gotten, when I got home and checked the receipt I could see he charged me the sale price but didn't take the 20% off. Oh well, live and learn, I'll be doing my tool shopping at Sears, Home Depot, Lowes, any place except this store! read more

A much needed store in Bullhead City. I no longer to order from them on line. I am getting to build another house here and I am sure I will be visiting this store a lot during the next 6 months! read more

It's the first Harbor freight in town and it's been greatly appreciated by myself and my friends for that special tool that you need for one job that you can't find at the local Ace Hardware store. The last time I was there the manager was running around giving out 20% discount coupons for purchases and that was great. Normally I just have the app on my phone and use those but having someone make the initiative to hand out the certificates was quite nice. Keep up the good work Harbor freight. read more

Bought a hydraulic lift table to set up in the hubby's garage. Brand new, never even set it up until today and then find out it is a POS throw-away (at $300) and because I didn't buy the extended warranty am SOL. After sitting on the phone for almost ten minutes (minus the hang up on me) while the girl was helping out customers, she finally was kind enough to ask another employee to assist with my inquiry. The employee I ended up speaking to was so clipped, barely letting me speak. Am NOT impressed with this store at all. Our bad for waiting until we got all our stuff into the new garage. Had heard Harbor Freight was notorious for cheapness.....now I personally know. read more

The staff at Harbor Freight is very friendly and extremely helpful. I had an issue with a toy that I bought and I was not happy with it and they immediately did the return for me no problem. They have a good sense of humor and made it enjoyable even though I was there for a return. read more

Harbor freight is by far a welcome store to Bullhead city Arizona. The managers and employees are always friendly, professional and prompt to get you checked out. The store is always well stocked and I can normally find everything I need. My only advice to people is pay attention when you have a coupon to ensure the computer rings it up correctly because it can be tricky for their cashiers. Thank you! read more

Store was sorely needed. Business will go elsewhere if management keeps the employee level where it is. ONE cashier and ONE manager. Way over worked, check out line too long. Store was clean and well stocked. read more

We love the new Harbor Freight store in Bullhead City. The staff is especially helpful and knowledgeable. Brenda, nicknamed Precious, is a great asset to the store. She was on the floor helping us understand power nail guns and then she was at the check out stand when we were ready to leave. She is a multi-tasker and a delight to talk to. Next time you go to Harbor Freight tell her you saw her name in the Yelp Reviews for her store. read more

Worst customer service, associate did not know they even have a website. Left me on hold for 10 min. Had to call back. Unable to speak with MGR or Supervisor. I won't call out the associate, however, knowledge of the company would be in order. read more

i've always gone to harbor freight on sundays. a friend and i live a distance from harbor freight, so we shop the coupons and since we are itc members we look for great bargains during the week and buy, buy and buy more on sunday evenings. first they were open till 9:00 pm. then cut back to 8:00 pm. (don't know why there were always people in there) tonight, being sunday, we pull up and they closed at 6:00 pm. people still going up to the doors. my friend and i came with coupons in hand, last day to use them and were SOL!! i am so disappointed. i am tempted to go back to shopping HFT in Vegas. At least they stay open to what the hours on the doors say. read more