An excellent place to shop. Free delivery and great customer service. They go out of their way to…read moregive you great customer service. Bought several large ticket items and found that Kramer Hardware was much much cheaper than Menards. Great place to shop!!

Ace is the place with the helpful hardware man and woman. Needed glass cut they got it done for me…read morewhile I waited. Needed painting supplies and paint , it was a perfect match. Garden supplies galore. And they have a complete rental center from tools to trucks. Stop by their store on South Illinois in Mason City. Tell them John sent you.

Customer service is VERY great. The second we stepped in, the employee knew exactly what isle the…read moreproduct we needed was in.

If we had another place to rent a Roto-Rooter If pay double To rent it. The older man Russ is very…read morerude and talks to you like you're an idiot. He talked to the other employees rudely about us like we weren't even there. My husband complained to another employee about him and she didn't really say anything and come to find out from their web page she is a co owner. They people in the community here have said that he's rude to them also. It sucks that it's the only place to rent big equipment from here in Charles city.

Management is horribly unprofessional! Corporate office should seriously look at replacing the…read morecurrent manager and assistant manager. Not a very friendly place to shop. Very intimidating and scary place because of store manager.

Very unreliable. During winter if you want stuff outside it's all frozen together & no help comes…read morewhen asked. Poor direction of where things are located- probably should physically show customer. Has happened twice in one week. Sign says "Our self serve warehouse will save you time." That isn't accurate. Spent over an hour just to get treated 2x4s then cut took another 30 minutes.

After looking all over for some interior house paint, another store recommended Miller True Value…read more So glad they did!!! Was very impressed with the extensive inventory of house paints and supplies. The staff was the best... helpful, knowledgeable, and friendly. Will definitely go there again!

I have been a Waverly resident for 30 years. This buisness needs to learn common courtesy along…read morewith some manners. When I have been helped by the younger crowd in there I have never had a problem. But if you deal with any of the older employees(Exception is the wife of the owner) expect to be treated with disrespect and the worst "Hollier Than Tho" attitude you have ever seen . Your questions are wrong or unbelievable in their eyes and so are your answers. And they won't hesitate to look down there nose at you. Unless of coarse you are part of the community that can make them look good.How can you find what you want with that?! I'll drive the 15 miles to Cedar Falls to get the hardware needs that Norby's, Walmart or O'Reillys doesn't carry. I WILL pass this along to everybody I can.

I was driving through town looking for a last minute gift for a relative and Cole helped me find,…read morepurchase AND plant the flowers in the planter in less than 15 minutes! He was incredibly helpful and efficient

Severely over priced. I found most everything very highly priced. Makes no sense to shop there. The…read morecustomer service is greeting and salutations is great but a good majority of the floor employees have no clue about anything so there is no difference between Ace Hardware and Menards except that the Ace employees smile when they have no clue. Very very very high prices.