Terrible service for a local store, prefers tu fútil online orders than serve in store customers.read more

Well we really liked the store in Manhattan KS. This one not really. Why you ask; well I'll be…read morehappy to answer. I gave the store two stars because a nice man who works in the paint department showed me the employee who works in plumbing. I approached her and she ignored me and as I asked her if she worked in plumbing she responded with what I thought was "I'm not here." On the inside I figured I just misunderstood her. Wrong. I asked again and said I only had a quick question. She then emphatically said "I'm not here. I'm OFF." Fooled me because I was thinking "uh then why are you here WORKING?" She said again she was off so I set the item causing my aforementioned question on a shelf. She then realized I was leaving and mumbling to myself that I was going to write this missive about the experience. Check. I like to patronize small businesses rather than box stores. But my shopping trip to the box store was no less satisfying than the time spent at Ace today. After all my expectations are that I will need to know what I want at the box store. I probably will not step into the Ace again, and my advice to Ace's management would be to periodically check on your team and consider someone who wants to be service minded.

Ace Hardware Hampton is exactly why local hardware stores still matter. The store is clean, well…read moreorganized, and easy to shop without feeling overwhelmed. If you need help, someone is always nearby and actually knows what they're doing. Big shout out to Michael the cashier... friendly, helpful, funny, and very attentive. His personality alone makes the experience better. Honestly, he has management written all over him and definitely deserves a raise. Great customer service, solid selection, and a stress free shopping experience. If you're in Hampton and need hardware done right, this Ace is a great stop.

I recently bought a chainsaw at this hardware store. I went in on one day, did some research to…read moremake a decision, and came back the second day to pick out the chainsaw. But on day one, while I was looking over the saws and doing my research in the store, at least half a dozen associates came over to check on me and make sure I was doing OK. I've been in many other larger hardware stores and the staff never approaches you, not even one time. But both days at this hardware store, the staff was incredibly helpful. On the second day, when I made the purchase, the associate named Aaron provided tremendous assistance. He was incredibly knowledgeable and did an amazing job walking me through the product features, registration of the saw, and he gave me so many helpful tips. He informed on the aspects of the operation of chainsaws in general that I wasn't even aware of, after more than a decade of owning and using chainsaws. I couldn't see how a hardware store could possibly have a better qualified staff member. It is truly refreshing to see someone so competent and passionate about their work. Stellar service like this is invaluable and very hard to find these days!

Please do not use Lowe's for flooring installation. My…read moreissue is not with the contractor (Legacy Inc.) -- it's with Lowe's itself. After comparing several flooring companies, I chose Lowe's because I wanted a stress‑free experience with a well‑known, reputable company. Instead, the entire process turned into a nightmare. When Legacy Flooring arrived, they began the installation immediately. Everything was fine until they reached my master bathroom. They lifted the toilet but then told me they could not reinstall it -- and that I would need to hire a plumber at my own expense. This was in the middle of the project, with my toilet sitting in my brand‑new shower. I contacted Lowe's customer service, and the first representative told me the only option was to stop the job and issue a partial refund. This was after my old flooring had already been removed. I asked for a manager, who initially avoided the call. When she finally spoke with me, she said this was an "unforeseen issue" and advised me to complete the project and then call back for the appeasement process. I continued the installation everywhere except the guest bathroom because I needed at least one working toilet for the weekend. After the installers left, I had to hire a plumber for $450. Four days later, Legacy returned to finish the job. When I called Lowe's back -- as instructed -- I was transferred repeatedly between departments and offered a $170 e‑gift card. After explaining my situation multiple times, I was told a division manager named Kim would call me. She never did. Instead, another representative called and repeated the $170 offer. When I pushed back, Marianne called again and offered $200 -- and implied that anything higher would require me to sign an NDA. This entire experience was unacceptable. And this isn't even the full story -- just enough for you to understand why I strongly recommend avoiding Lowe's for installation services. Several colleagues warned me not to use them, and I wish I had listened. I will not be using Lowe's for anything moving forward, and I'm not done pursuing this issue.

We purchased numerous products and services through Lowes, including our windows and some…read moreappliances installed through Lowes. They did a great job and the products are quality. A couple issues came up with one of the odd shaped windows and one of the appliance installers but Lowe's customer service impressed us by rectifying it immediately and professionally. That surprised us since so many stores and contractors lately just disappear or make you go through a lot of rigamarole to get decent customer service these days...but Lowe's was on it immediately and fixed the items right away. Further, we had a lot of work done, so just to have a couple subcontractor matters have to be addressed and be quickly rectified was extremely impressive. We are happy we went with Lowe's and anyway their prices were much better than other companies we interviewed and came with better products and warranties. They also gave us zero interest compared to the high rate loans others were trying to charge us. I recommend at least get a quote from Lowes before deciding on a job or product. Good luck regardless because it is a contractor jungle out there.

To the Store Manager Home Depot in Newport News…read more Huge thank you to Christina in the Pro department for helping us with the purchase of our kitchen faucet! She was knowledgeable, patient, pleasant and made the whole process so easy. Excellent customer service! M H & PH

Reviews based off of the carpet center in the back…read more Fatima is amazing! A fantastic employee. She surely knows her stuff and works hard to help her customer through the ENTIRE process of buying carpet. She has been amazing through our process. We spent 1.5 hours getting help from the call center with our quote, to establish a coupon code along with correcting the color ect. Having to go through the call center really is hard. She even helped us with where seams would be and every saved us a couple hundred dollars. If carpet is something you are looking to get, I highly recommend working with Fatima if you can.

Might take them 15 min to say the order is ready but it takes 30 to actually figure out what they…read moredid with your order and if you need to sign something. Very annoying

Ok, I have to start with how amazing the customer service was. From the moment I parked my car, to…read morewalking in and walking around. The staff was extremely helpful and always made sure that I was taken care of especially at checkout. The staff moral as a whole was very positive. I had to quickly run in and grab some paint supplies and they had exactly what I needed. No issues with pricing. I didn't feel like I was taken advantage of in the store. Everything was very clean. I did not realize all the products ACE has. At this point, I'd prefer ACE over Home Depot or Lowe's. Especially to avoid the crowds. Bonus, they offer a military discount!

The selection here is limited. They usually have only one of what I need and usually the price is…read moreabout 25% higher than other places. Service is ok.. However there is that one guy who always just never stops talking. He just keeps on talking all the time just runs his mouth even when you say thank you and try to move on. That guy is the only reason I'll drive to another store unless I absolutely have no time.

A good store with a small-town feel. There are some really friendly employees and then others that…read moreI feel need a little push with interaction. Overall prices are not bad and staff is knowledgeable. They offer a military discount. Lots of different items to entice all shoppers - in addition to interesting outdoor and home items, they even have funny greeting cards and some kids toys! Brandy helped us today and was super knowledgable; she knew all the right questions to ask in order to get us the product we needed. Thank you again!!

Be prepared because the store is usually crowded. It crowded because of the selection of bolt they…read morehave to offer. This is the place you go when you can't find that hard to find bolt. The customer service is spot on. Employees are so kind and open minded even when you are so wrong about what you are looking for. I will always make the drive to York bolt.

Nice people. HUGE selection crammed into that little building! They even have a good stock of…read morechemicals and whatnot. I found it to be a great place to pick up a few cans of Fluid Film.

Their employees and other shopping HVAC technicians were very helpful in recommending another local…read moreparts supplier that could sell to the public. Very friendly.

Beware. October of 2020 they took my $196.20 for HVAC training/testing and never gave the…read moretraining/testing. The instructor Larry White blamed Johnstone Supply and Johnstone Supply refuses to call me back or deal with the matter. In December, Mr. White DID offer to give me my money back but I told him I wanted to test. He suggested that I call back in February which I did. This time he said he retired and told me to call Johnstone. Obviously with all of the information together, I have no idea who to believe but I lost $196.20, and the receipt I have says Johnstone Supply.

This was the cutest place ever. My first time here. The…read morenursery (is that what it's called?) they have is amazing and lots of flower varieties. Since this was my first time walking in, they had all their Halloween decor out and it was really neat stuff!

Great selection of plants and all your gardening needs under one roof…read more I did have a bit of a challenge finding someone that could help with care instructions for the plants I was looking at but I was there closer to closing. They also have Sage Cafe, boutique clothing & gift shop and will soon have a coffee shop I believe they've been open for 70 years