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    Harbor Freight Tools

    2.8 (10 reviews)
    Open 8:00 am - 8:00 pm

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    10 years ago

    Best customer service you could ever find at any store. All cashiers and warehouse associates were smiling and willing to help.

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    Ace Hardware

    Ace Hardware

    3.7(6 reviews)
    4.2 mi

    Ace Hardware Hampton is exactly why local hardware stores still matter. The store is clean, well…read moreorganized, and easy to shop without feeling overwhelmed. If you need help, someone is always nearby and actually knows what they're doing. Big shout out to Michael the cashier... friendly, helpful, funny, and very attentive. His personality alone makes the experience better. Honestly, he has management written all over him and definitely deserves a raise. Great customer service, solid selection, and a stress free shopping experience. If you're in Hampton and need hardware done right, this Ace is a great stop.

    I recently bought a chainsaw at this hardware store. I went in on one day, did some research to…read moremake a decision, and came back the second day to pick out the chainsaw. But on day one, while I was looking over the saws and doing my research in the store, at least half a dozen associates came over to check on me and make sure I was doing OK. I've been in many other larger hardware stores and the staff never approaches you, not even one time. But both days at this hardware store, the staff was incredibly helpful. On the second day, when I made the purchase, the associate named Aaron provided tremendous assistance. He was incredibly knowledgeable and did an amazing job walking me through the product features, registration of the saw, and he gave me so many helpful tips. He informed on the aspects of the operation of chainsaws in general that I wasn't even aware of, after more than a decade of owning and using chainsaws. I couldn't see how a hardware store could possibly have a better qualified staff member. It is truly refreshing to see someone so competent and passionate about their work. Stellar service like this is invaluable and very hard to find these days!

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.8(64 reviews)
    2.5 mi
    $$

    Please do not use Lowe's for flooring installation. My…read moreissue is not with the contractor (Legacy Inc.) -- it's with Lowe's itself. After comparing several flooring companies, I chose Lowe's because I wanted a stress‑free experience with a well‑known, reputable company. Instead, the entire process turned into a nightmare. When Legacy Flooring arrived, they began the installation immediately. Everything was fine until they reached my master bathroom. They lifted the toilet but then told me they could not reinstall it -- and that I would need to hire a plumber at my own expense. This was in the middle of the project, with my toilet sitting in my brand‑new shower. I contacted Lowe's customer service, and the first representative told me the only option was to stop the job and issue a partial refund. This was after my old flooring had already been removed. I asked for a manager, who initially avoided the call. When she finally spoke with me, she said this was an "unforeseen issue" and advised me to complete the project and then call back for the appeasement process. I continued the installation everywhere except the guest bathroom because I needed at least one working toilet for the weekend. After the installers left, I had to hire a plumber for $450. Four days later, Legacy returned to finish the job. When I called Lowe's back -- as instructed -- I was transferred repeatedly between departments and offered a $170 e‑gift card. After explaining my situation multiple times, I was told a division manager named Kim would call me. She never did. Instead, another representative called and repeated the $170 offer. When I pushed back, Marianne called again and offered $200 -- and implied that anything higher would require me to sign an NDA. This entire experience was unacceptable. And this isn't even the full story -- just enough for you to understand why I strongly recommend avoiding Lowe's for installation services. Several colleagues warned me not to use them, and I wish I had listened. I will not be using Lowe's for anything moving forward, and I'm not done pursuing this issue.

    We purchased numerous products and services through Lowes, including our windows and some…read moreappliances installed through Lowes. They did a great job and the products are quality. A couple issues came up with one of the odd shaped windows and one of the appliance installers but Lowe's customer service impressed us by rectifying it immediately and professionally. That surprised us since so many stores and contractors lately just disappear or make you go through a lot of rigamarole to get decent customer service these days...but Lowe's was on it immediately and fixed the items right away. Further, we had a lot of work done, so just to have a couple subcontractor matters have to be addressed and be quickly rectified was extremely impressive. We are happy we went with Lowe's and anyway their prices were much better than other companies we interviewed and came with better products and warranties. They also gave us zero interest compared to the high rate loans others were trying to charge us. I recommend at least get a quote from Lowes before deciding on a job or product. Good luck regardless because it is a contractor jungle out there.

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    Harbor Freight Tools - hardware - Updated June 2026

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