Terrible service for a local store, prefers tu fútil online orders than serve in store customers.read more

Well we really liked the store in Manhattan KS. This one not really. Why you ask; well I'll be…read morehappy to answer. I gave the store two stars because a nice man who works in the paint department showed me the employee who works in plumbing. I approached her and she ignored me and as I asked her if she worked in plumbing she responded with what I thought was "I'm not here." On the inside I figured I just misunderstood her. Wrong. I asked again and said I only had a quick question. She then emphatically said "I'm not here. I'm OFF." Fooled me because I was thinking "uh then why are you here WORKING?" She said again she was off so I set the item causing my aforementioned question on a shelf. She then realized I was leaving and mumbling to myself that I was going to write this missive about the experience. Check. I like to patronize small businesses rather than box stores. But my shopping trip to the box store was no less satisfying than the time spent at Ace today. After all my expectations are that I will need to know what I want at the box store. I probably will not step into the Ace again, and my advice to Ace's management would be to periodically check on your team and consider someone who wants to be service minded.

9-21-24...went to newport news Harbour Frieght,,,there were at least 10 people in line......ONE…read moreregister open...was going to purchase a nail gun....went to Lowes and purchased gun...spent more but no line. If this is what you want...hope you go out of business

Large selections of discounted tools. Just about every tool for just about every job. this is…read moreyour place to get those cheap tools that you may only use one or twice. Every tool I have got here has lasted me as long as any other expensive tool. They carry some hardware for homes and vehicles.

The selection here is limited. They usually have only one of what I need and usually the price is…read moreabout 25% higher than other places. Service is ok.. However there is that one guy who always just never stops talking. He just keeps on talking all the time just runs his mouth even when you say thank you and try to move on. That guy is the only reason I'll drive to another store unless I absolutely have no time.

A good store with a small-town feel. There are some really friendly employees and then others that…read moreI feel need a little push with interaction. Overall prices are not bad and staff is knowledgeable. They offer a military discount. Lots of different items to entice all shoppers - in addition to interesting outdoor and home items, they even have funny greeting cards and some kids toys! Brandy helped us today and was super knowledgable; she knew all the right questions to ask in order to get us the product we needed. Thank you again!!

We purchased numerous products and services through Lowes, including our windows and some…read moreappliances installed through Lowes. They did a great job and the products are quality. A couple issues came up with one of the odd shaped windows and one of the appliance installers but Lowe's customer service impressed us by rectifying it immediately and professionally. That surprised us since so many stores and contractors lately just disappear or make you go through a lot of rigamarole to get decent customer service these days...but Lowe's was on it immediately and fixed the items right away. Further, we had a lot of work done, so just to have a couple subcontractor matters have to be addressed and be quickly rectified was extremely impressive. We are happy we went with Lowe's and anyway their prices were much better than other companies we interviewed and came with better products and warranties. They also gave us zero interest compared to the high rate loans others were trying to charge us. I recommend at least get a quote from Lowes before deciding on a job or product. Good luck regardless because it is a contractor jungle out there.

Please do not use Lowe's for flooring installation. My…read moreissue is not with the contractor (Legacy Inc.) -- it's with Lowe's itself. After comparing several flooring companies, I chose Lowe's because I wanted a stress‑free experience with a well‑known, reputable company. Instead, the entire process turned into a nightmare. When Legacy Flooring arrived, they began the installation immediately. Everything was fine until they reached my master bathroom. They lifted the toilet but then told me they could not reinstall it -- and that I would need to hire a plumber at my own expense. This was in the middle of the project, with my toilet sitting in my brand‑new shower. I contacted Lowe's customer service, and the first representative told me the only option was to stop the job and issue a partial refund. This was after my old flooring had already been removed. I asked for a manager, who initially avoided the call. When she finally spoke with me, she said this was an "unforeseen issue" and advised me to complete the project and then call back for the appeasement process. I continued the installation everywhere except the guest bathroom because I needed at least one working toilet for the weekend. After the installers left, I had to hire a plumber for $450. Four days later, Legacy returned to finish the job. When I called Lowe's back -- as instructed -- I was transferred repeatedly between departments and offered a $170 e‑gift card. After explaining my situation multiple times, I was told a division manager named Kim would call me. She never did. Instead, another representative called and repeated the $170 offer. When I pushed back, Marianne called again and offered $200 -- and implied that anything higher would require me to sign an NDA. This entire experience was unacceptable. And this isn't even the full story -- just enough for you to understand why I strongly recommend avoiding Lowe's for installation services. Several colleagues warned me not to use them, and I wish I had listened. I will not be using Lowe's for anything moving forward, and I'm not done pursuing this issue.

To the Store Manager Home Depot in Newport News…read more Huge thank you to Christina in the Pro department for helping us with the purchase of our kitchen faucet! She was knowledgeable, patient, pleasant and made the whole process so easy. Excellent customer service! M H & PH

Reviews based off of the carpet center in the back…read more Fatima is amazing! A fantastic employee. She surely knows her stuff and works hard to help her customer through the ENTIRE process of buying carpet. She has been amazing through our process. We spent 1.5 hours getting help from the call center with our quote, to establish a coupon code along with correcting the color ect. Having to go through the call center really is hard. She even helped us with where seams would be and every saved us a couple hundred dollars. If carpet is something you are looking to get, I highly recommend working with Fatima if you can.

Be prepared because the store is usually crowded. It crowded because of the selection of bolt they…read morehave to offer. This is the place you go when you can't find that hard to find bolt. The customer service is spot on. Employees are so kind and open minded even when you are so wrong about what you are looking for. I will always make the drive to York bolt.

Nice people. HUGE selection crammed into that little building! They even have a good stock of…read morechemicals and whatnot. I found it to be a great place to pick up a few cans of Fluid Film.

As someone who loves tackling DIY projects, I'm always on the hunt for a reliable home improvement…read morestore that has everything I need. Fortunately, I stumbled upon Lowe's and haven't looked back since. I can confidently say that Lowe's is one of the best home improvement stores out there, and I always have a pleasant experience whenever I visit their stores. On my recent visit to Lowe's, I was on a mission to find some black spray paint for a DIY project I was working on at home. As soon as I walked in, I was blown away by the variety of options available, all at great prices. The store was extremely clean and well-organized, making it easy for me to navigate through the aisles and find what I needed. One of the things I love about Lowe's is that it truly is a one-stop-shop for all your needs. Whether you're a seasoned DIY person or a first-time homeowner, you can find everything you need at Lowe's. From tools and hardware to appliances and home decor, they have it all. I appreciate that they always have everything in stock, so I never have to worry about going to multiple stores to find what I need. But what really sets Lowe's apart from other home improvement stores is their staff. No matter what department I'm in, I always feel welcomed and assisted. The staff is knowledgeable about the products they sell and are always eager to help answer any questions I have. They go above and beyond to make sure that customers are satisfied with their purchases and that they have a positive experience. In addition to their fantastic selection of products and helpful staff, Lowe's also has a great website and app that make shopping even more convenient. I can easily browse their inventory, check prices, and even order products online for pickup or delivery. Overall, I highly recommend Lowe's to anyone looking for a reliable and convenient home improvement store. The store is well-stocked with a wide range of products, and their staff is always willing to help. And if you're a plant lover like me, you'll be delighted to know that Lowe's has an extensive plant section that is sure to satisfy all your green thumb needs. If you're in the Hampton, VA area, you can visit their location at 2002 Power Plant Parkway or give them a call at (757) 896-4930. Trust me, you won't be disappointed!

I came to pick up some nut and bolts for a leaking pipe that my crew had to fix on a nearby project…read moresite. I did manage to find it and the employees for the most part were nice and helpful. For the MOST part. I went to check out my items with my company card and when there were two black women that were on standby that assisted me. They were short and chatty and one of them was light skin (didn't get the names). One of them made a rude remark about my deep voice and thought it was funny. The other one wanted to play games when I asked them if I could use the job name to bypass the pin on the card. They did solve the problem but insulting me and playing with me in that environment was completely unnecessary and unprofessional. I will not be coming here again.

Ace Hardware Hampton is exactly why local hardware stores still matter. The store is clean, well…read moreorganized, and easy to shop without feeling overwhelmed. If you need help, someone is always nearby and actually knows what they're doing. Big shout out to Michael the cashier... friendly, helpful, funny, and very attentive. His personality alone makes the experience better. Honestly, he has management written all over him and definitely deserves a raise. Great customer service, solid selection, and a stress free shopping experience. If you're in Hampton and need hardware done right, this Ace is a great stop.

I recently bought a chainsaw at this hardware store. I went in on one day, did some research to…read moremake a decision, and came back the second day to pick out the chainsaw. But on day one, while I was looking over the saws and doing my research in the store, at least half a dozen associates came over to check on me and make sure I was doing OK. I've been in many other larger hardware stores and the staff never approaches you, not even one time. But both days at this hardware store, the staff was incredibly helpful. On the second day, when I made the purchase, the associate named Aaron provided tremendous assistance. He was incredibly knowledgeable and did an amazing job walking me through the product features, registration of the saw, and he gave me so many helpful tips. He informed on the aspects of the operation of chainsaws in general that I wasn't even aware of, after more than a decade of owning and using chainsaws. I couldn't see how a hardware store could possibly have a better qualified staff member. It is truly refreshing to see someone so competent and passionate about their work. Stellar service like this is invaluable and very hard to find these days!

The ice maker on my Samsung refrigerator stopped working for the fourth or fifth time. G&H Repair…read morestayed persistent to find the cause of my problem. A few months after the repair the ice maker stopped working again. G&H returned and installed a new part at no charge. They truly honor their warranties.

Clear communication, easy booking, and they came back several times to make sure our refrigerator…read morewas fixed after another company said our refrigerator was too old to be fixed. It's been running great for 6 months since GH repaired it. They know their stuff!