I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This is a great neighborhood hardware store. It is truly amazing how much "stuff" they were able to…read morepack into it. In all the years that I have been their customer, I can count on one hand the number of times that they did not have what I was looking for. And their prices are surprisingly reasonable. Who needs Home Depot when you have a store like this right in town? Support your local business!!

Great store for all your plumbing supply needs, and the customer service is excellent as well!read more

I shopped in the Bergenfield store for plumbing fixtures, hardware and shower doors for a…read morerenovation of 2 bathrooms. It was an outstanding experience. Both Karen and Stacie are very knowledgeable and helpful about all the products. The delivery service is seamless and I had delivery the day after I scheduled.- So very convenient as they provide you with a 3 hour delivery window and call 20 miniutes prior to arrival. I can't be more pleased with everything and highly recommend this store. RF Englewood, NJ

I really appreciate having a hardware store I can walk to to get the small home improvement things…read moreI need without hopping in a car or supporting Amazon. Supporting local is important! I'm recommending them in the Weehawken Gazette, and am only here because I was trying to find the best website to link to.

I was in a pinch and needed an outside key holder with a combination lock. VOILA there were like 4…read morevarieties to choose from. Cost the same as buying from Online Store That Shall Not Be Named but I was supporting a local business and didn't have to wait for shipping. The owner was friendly and helpful too.

The owner Dominick is a great help and knows alot about alot. Yes the store is messy but he knows…read morewhere everything is! He is a bit pricey but I glad pay it for his knowledge and advice. Lowe's AND Home depot have employees clustered in the back talking. I hate to interrupt them to help me a customer so I go to True Value Dominick

Small mom and pop outfit. Dominick is extremely helpful with advice on all kinds of repairs of just…read moreabout anything. Just don't ask him how much to make a key? Lol! If the disorganized look bothers you then go to the corporate big box store and get zero advice on what ever project you are involved with while wandering the isles lost and getting no help.

Just the best. Staff are above and beyond helpful and prices are very reasonable. Somehow this…read moresmall shop has everything you need. I have never completed a home project without a visit here and I walk out with the tools I need and tips and pointers you can't get anywhere else.

Godwin Tool - here's your chance to step up and actually stock product! Your walls and shelves no…read morelonger need to be left half empty! Here's the opportunity you've wished for for 20 years! Time to get excited and treat any customer that comes in like an old fiend and not some rookie with a dumb question! Sears is closing! Good news for you, try and make the best of it. We love shopping local but sometimes you and you staff make it so difficult. On April 23rd a NATIONAL COMPETITOR will be leaving our little 1-1/2 square mile market and you will have no excuses not to turn back into the store you were once and can be again. I wish you well and hope you succeed as a 3rd generation MPer who used to run through the extremely sharp and dangerous basement of Peter Baker Hardware like a wild indian as a kid.

Great place. Nice service. A pleasure to go to. Has stuff Home Depot doesn't. Like that it is smallread more

I called the store on a Sunday and spoke with Roberto who had real MEK and real Xylene thinners in…read morestock. NOBODY else had it, not even a Sherwin Williams paint store here in Fair Lawn. I had to pay to park as parking as is impossible to find a space even on a Sunday, but much of the parking was made up because the store is in Paterson's UEZ, which means it is half sales tax. I got to the store and Roberto and his team had what I needed ready and waiting for me at the register. Thank You! Highly recommended, peter

This store is amazing- DJ is fantastic! She is so knowledgeable about paints, textures,…read morefinishes...... & she makes such a huge effort to help customers. I was very very impressed!

Just your average paint store. Prices are a bit lower than at Home Depot but not by much. Not…read moreworth the drive if you live closer to a Home Depot or Lowe's. But you can get into a lot more trouble at Home Depot because of all the other goodies they sell there. Great thing about this store is the selection. It's much more comprehensive. If that's your thing...

Craftmaster Hardware, is where it's at!…read more I'm a Maintenace Techniacian and a good portion of my job requires locksmithing. I exclusively shop here for all my locksmith needs. Why would I exclusively shop at one place? The answer is quite simple. They have unbeatable prices, fast shipping, and phenomenal customer service! The company I work for has an account with them, so the prices are ridiculously cheap; there's is absolutely no comparison. Their prices are usually 20-25% cheaper than the regular retail price. They're really good about shipping. Anytime I purchase an in stock item, they'll ship it out the same day and I will usually receive it the next day. Their customer service is top notch, I usually deal with a sales rep by the name Don; Don's the best! If I have any question about something I'm not familiar with or what kind of lock would be good with a certain application, he's pretty good at making a suggestion. A couple times I needed some out of stock items expedited and he was able to get them to me fairly quick. There's also been instances when I needed a something same day and I was able to pick it up directly from them. If you're a locksmith or a technician I highly recommend you check this place out!