Quality: **** Warranty: (lifetime on tools) ***** Service: **** Value: ***** I've been shopping at Harbor Freight for the past 15 years now. The Greenfield location was the first, then Madison and now one here in Waukesha. It is my go to place for most tools, power equipment and building supplies for the DIY person (not contractor). The value is unbeatable. The quality is questionable but for hand tools there is a lifetime guarantee with no questions asked. Just bring in the defected product with or without a receipt and they will replace it on the spot. I did that recently with an impact driver. Broken bit but they replaced the entire kit. I've purchased floor car jack, torque wrench, sockets screw drivers, work gloves, sterile gloves, compressor tank, nail guns (framing and finish) and a 12 In. Dual-Bevel Sliding Compound Miter Saw With Laser Guide System for $149 on sale. The miter saw works great and is very accurate. Most name brand saws this size with these options sell for $500 plus. I helped in a bathroom floor tile project and bought a 7 inch portable tile saw from here for $49. Renting one for the weekend would have been close to the same price so I figured why not buy one and if it works for two projects I'm ahead. It worked great for the project without any issues. Sign up for their coupons and every month you get a free item. Usually flash light or electrical test tool. I always find what I want in stock. I highly recommend going here for tools for your DIY projects and you will certainly save money. Now if you are a contractor then the quality of the tools will probably not work out. read more

Our business purchases a lot of product from Harbor Freight. I made purchases on 5/6/2024 and one of the items doesn't work out of the packaging. A few days later I returned to the store to exchange it, in the original packaging and receipt, and they said I had to contact corporate, per my receipt. My receipt doesn't indicate anything of the sort. So I messaged Corporate through their website on both 5/14 and 5/22. It's now 5/29 and I still have not received a response via phone or email. I'm very disappointed in their customer service, and their SUPPOSED return policy. With a company of this size, and the amount of business we give them, I deserve a response from them. read more

I've been a semi-regular patron at Harbor Freight and I've usually been pretty happy with their product offerings and customer service. That all came to a screeching halt this week. Think, "If it ain't broke, don't fix it!" as you read this. The first issue was their online ordering, which isn't this location's problem but I don't know where else to say this. I tried to order an item online but on the payment page, the system would not accept my credit card. No matter what I tried, re-enter my info, I even tried other credit cards in case one was held up for some reason. With the unresolved issue,I called the number listed for telephone ordering. It isn't telephone ordering, it's the customer service line. After wading through 'bot answering Hell, I got put on terminal hold and had to suffer through the absolute worst "music on hold" I've even been tormented with. After several minutes on hold, the system hung up on me! I sent and email and they have not, as of this writing, replied other than the robo-reply one gets from most websites. I shopped around for this device and Harbor Freight had the best deal so I decided to go to the store and buy the item I wanted. A big sign on the price tag announced a "Spring Black Friday" sale that was thirty bucks off the regular price. Yay! I wrestled the heavy box up off the floor and on to my cart, and headed for the cash wrap. The guy hit me up for the full retail price, after convincing me to spend an extra thirty bucks for an extended warranty. I pointed out the sign said it was on sale! It turns out, the sale price is for members of their loyalty program. I thought I was a loyal customer, I have a login account online and used to get their colorful catalogs in my mailbox. Come to think of it, I haven't seen a catalog in awhile. That's because one must join the loyalty program to get the catalog in the mail along with coupons and special deals like today's thirty dollar discount. Gosh, all this for thirty bucks a year! (They obviously changed the loyalty program that I guess I don't belong to anymore, which explains why I no longer get their catalogs in the mail.) THIRTY BUCKS! Legal piracy, I suppose. One, I have an aversion to paying a retailer for the privilege of spending money in their stupid store - which is why I never set foot in Sam's or Costco. Two, I'm supposed to spend thirty bucks to save thirty bucks. Do I look like I just fell off the turnip truck? They fixed something that wasn't broken. Now, you might think the loyalty program sounds like a good deal, and that's fine. I don't. It's probably okay for a frequent buyer but that's not me. I should have just walked out but I really needed this item, so they got me. This may very well be my last purchase at Harbor Freight. read more

Found what I wanted, went to check out. Checkout was a hassle. It was only a few years ago when I could check out anywhere with ease. Some places now make that a hassle. Kenosha Harbor Freight sure did. Asked if I'm something or another. No. Could I have your phone number please. No. Then while I'm trying to read the payment screen for my debit card, the cashier is yapping worthless information about how I won't be able to return the items unless I have a receipt. I've been shopping longer than this cashier has been alive, so I'm thinking "duh, why am I dealing with this." So while he was giving me the receipt, I said thank you, but he just stared away and said nothing back. Self-serve at Walmart is friendlier than that. read more

I work near the one in West Allis and was pleased that they came to Waukesha. You can find many reviews on YouTube demonstrating various equipment. I've bought several devices and am generally pleased with the function and quality. I would beware of the battery operated tools. It may have changed but the last drill that I bought had nicad battery pack and didn't last long. So, look for the type of battery before considering. I recently bought a hand grinder to sharpen my lawnmower and am very pleased with it. I bought a few metal detectors that work great and other electrical and tool items. All made in China, I believe, but generally good value when you have to keep expenses under control. read more

Six months ago until May 2018 the customer service was pretty good. Now in June it's all but gone. In all honesty, you don't go to Harbor Freight for the customer service. There's a very low bar their workers have to strive for. If you've ever read the reviews for Little Caesers', you'd swear those workers are heavily recruited for Harbor Freight. My experience......I was next in line, plainly visible, the lady cashier takes off, and tried to help two guys ROLL a tool chest to his truck. After making herself useless, she came back saying she was trying to help. The second experience.....I asked a guy if they had any more of a particular tool in the back, he looked at a number, went to a cash register and punched in some info (just seconds from getting the answer), he looked towards the door noticing a woman standing by a box, to which he strides over to help her put it in her vehicle. Coming back, he's now forgotten the number for the tool, so back to the tool, back to the cash register and punching in more information he says, "We don't have any". I guess it was too much to check another store. For the most part the tools are pretty good with some great warranty's. The customer service....Thumbs Down. read more