Service is nonexistent. Quality is extremely poor. I value it as complete garbage. I will NEVER live anywhere owned by these ppl again. We've had problem after problem and they've done nothing or the bare minimum. Water pouring from the ceiling through the walls, electrical fire, roaches are EVERYWHERE they bite us in the night there are so many. I can even prepare food in this place without having them in the food. We had no hot water for almost two weeks. No heat for a week and 5 days and temperatures reached 27 degrees. The wiring is faulty at best. Horrible place. I wouldn't recommend it to my worst enemy. I wouldn't allow a dog to live in these conditions. read more

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They never gave me my deposit back and it's been over a year. These people are thieves and liars.

Do not even think about the Statesman in cumming, ga. It's just awful. Customer service- they can't keep staff. Changes monthly. Maintenance- never see the same person twice. Their "fixes" are very temporary, at best. When your apartment smells like sewer, they need to get someone professional instead of spraying some random deodorant. Looking to get out ASAP. read more

If I could give them a negative star review I would. We currently live in a complex managed by this company located in Pikesville Maryland. A pipe burst in the upstairs neighbor's bathroom sending water flooding through our apartment. Our kitchen, front entry, second bedroom, bathroom and living room were completely flooded at 1am on a Thursday night. We called the emergency maintenance number only to have a reluctant maintenance worker say "ok I guess I'll come look, is it really that bad?" The maintenance worker brought in industrial wetvac, dehumidifier and a huge fan. He ripped up our carpet and left us at 2am saying he would come in around 9am the next morning to check on us. The following morning there was no check-in. It was also at this time we realized the dehumidifier wasn't plugged in properly (any monkey could operate this thing) so it was sucking up water and then just spitting it back out all over our floor. So I spent three hours in the morning cleaning up the mess that was supposed to be cleaned up overnight. The front office didn't answer the message we left on their machine or return our email. By noon we had to leave the apartment because it smelled so bad. The maintenance guy came just before we left only to look around, take some photos and not say a single word to us. We approached the main office at 5pm that day expecting them to tell us whether a contractor or carpeting company would be coming in to replace our carpet. They couldn't tell us and said they think the maintenance man should have done that and told us when they would be in. Well he didn't. The said how they were sorry but really didn't seem to care. They said they would consider helping us with our utility bill for having so much energy sucking equipment in our apartment but when we asked if they would discount our rent because more than 50% of our apartment was uninhabitable they said they don't know what they could agree to. This company is disgusting and disrespectful. The least they could do is give us some answers. I could have had a contractor in here in a heartbeat ready to fix and replace everything but their only answer they could give us was we need to get the carpet dryer before we can even call a contractor which is false because the carpet is going to have to be replaced seeing as it already wreaks of mildew. They didn't offer to relocate us, didn't care that both myself and my partner had to take time off work to be home, were uncommunicative and certainly weren't attempting to resolve the problem. We'll be reviewing our lease to see what legal action we can take against Harbor Management Group due to this disgusting experience. I would never recommend living in a community run by this company again. ***Update*** August 2, 2017 As anyone who lives here knows, parking in this neighborhood is atrocious. For people that work late or come home after dark, the only option is to take a visitor spot which is a bit ridiculous for a paying resident to waste a visitor spot or to park outside of the neighborhood due to high volume of parking spots being taken. On the night of August 2nd, we arrived home at 12:30am because I was coming home from a delayed flight. There was not a single open spot on this side of the neighborhood except for one. The spot that the manager (who lives in our building) claims for herself despite it being illegal (their towing company's words - not mine) because you are blocking a trash dumpster when you park there. But management has told the towing company which cars not to tow. So we park our car in this spot because it was the only one left. The next morning, it was towed. Surprise, surprise. I get it if you're going to make that a rule, but when 10 different cars park there all the time and they don't get towed, there's a serious double standard going on between management and the tenants. I discussed with the manager that it would be their duty and responsibility to communicate to everyone in the development that this spot is officially not a parking spot and the only person allowed to park there is the manager. Sadly when the manager does park there, it's extremely complicated to back out of any of the 5 spots she is parked across from. I offered a compromise so that we could make this extremely clear that no one should park there - either let all the tenants know this or put a sign up. The manager would not agree to place a simple no parking sign even after I offered to go out and buy it myself. But she'll call and have you towed just so she can park in front of the building.Even worse, when we went to the towing company to pick our car up it was damaged with a dent in the hood and scratches all over the car. We filed a damage claim with the towing company. Their tow truck driver showed me the photos he took as he was towing the car which do not prove this damage was there prior to the towing.If you're reading this and debating living here. Don't. read more

10-10-17 Sadly they are very unresponsive to my friends who live at their Avia complex off Roswell Rd. Not well kept ..

This management company was unresponsive, uncooperative and, in fact, downright obstinate on a routine basis. Pit Bulls are allowed to run free in Overlook at Berkley Lake managed by Harbor Group Management. I was attacked by one and severely injured on their premises. The dog was put into quarantine for 10 days and then allowed to return and continue to run free. All this despite Harbor Management Group's "Rule" that no aggressive breeds are allowed. I ultimately had to move out due to unsafe conditions. in addition to the vicious pit bull - here were multiple unsafe conditions such as constant parking lot light outage and mouse and other rodent infestation. Management was habitually and flagrantly unresponsive to my pleas for assistance with the pit bull as well as to repair and maintenance requests. The on premises "security guard" was quite the joke...he did not bother to return my calls to report the pit bull running free about the complex. While this property is located in a lovely natural setting, I found it a veritable night- mare to live in what should have been a paradise. read more

Be careful signing up for a list at Overlook at Berkeley Lake Apts in Duluth, GA. They will go up on your lease over $100 when its time to renew. This is a mess and very unfair! read more

My son and I moved to Windsor Commons Apartment Complex on January 9, 2018. We did not have anywhere to live due to our old apartment in Diamond Ridge (Morgan Properties) flooding twice, making it unlivable. A friend at work recommended Windsor Commons Apartments, and I immediately called the property manager, Ms. Quanique Lundy. She assured me that I would be able to move into an apartment within a couple of days. I met with Ms. Lundy and Ms. Kay Vargas on January 8, 2018, and was able to move into our new apartment on January 9, 2018. This was an unplanned move and a very stressful situation. I will be forever grateful for the patience and kindness shown by Ms. Lundy, Ms. Vargas and Ms. Andrea Green. The office and maintenance staff are awesome. I love the fact that I can call them on the telephone and report a maintenance issue. I also have the option of paying the rent in the office. They even remembered my birthday and mailed me a birthday card. The customer service here is always on point. The lawn and landscaping is neat and well maintained and free of any trash and litter. I love the interior and exterior of our apartment complex. We heat with gas, which is a lot warmer than electric heating. We like the fact that it is gated and has close and convenient parking. The neighbors are friendly and the area is nice and quiet. We are very happy with our new apartment and appreciate the wonderful staff at Windsor Commons. The flooding that occurred in my old apartment was a blessing in disguise. I would definitely recommend Windsor Commons Apartment Complex to friends and family. read more