I stay at this hotel nearly once a month and it is consistently excellent. Clean and everything is…read morein working order. The operators are very friendly and accommodating. The location is excellent right in the middle of the vibrant 3rd Avenue District with lots of restaurants and a city park only steps away.

My husband and I are in Chula Vista every couple of weeks and we struggled to find a hotel we…read morewanted to rebook until El Primero Boutique Hotel. We stayed in the Sunset Cliffs room and it was delightful. When we arrived Karen took us up to the room which is completely unheard of these days. The charm of the hotel and the rooms were exactly what we were looking for. The location is fantastic being in the downtown area with lots of restaurants to choose from. We will be back in a couple of weeks and look forward to staying in the same room if it's available.

Spent three nights in suite and studio rooms with adult children and grandkids. 1st. They went out…read moreof their way to communicate a change in room. Had never experienced that level of effort when staying at hotels. 2nd. Warm greetings and acknowledgement upon arrival. Cookies helped . 3rd. Clean, spacious rooms. Appreciated housekeeping bringing extra pillows. Breakfast included eggs, muffins, sausage s and was a nice assortment of other items. Hotel is centrally located with restaurants, Walmart and coffee across the street. Sprouts and Trader Joe's about 2+ miles away. Highly recommend and plan on returning.

I think this Marriott is wonderful, with plenty of nearby businesses and restaurants…read more The location is very attractive to me--a little upscale in quality. Like many Marriott properties, this one offers complimentary breakfast from 6:00 AM to 9:00 AM. The selection includes bacon, chicken sausage, scrambled eggs, oatmeal, juice, coffee, pastries, toast, make-your-own waffles, and all the usual accompaniments. The property features an outdoor jacuzzi and pool. I've never had any issues during my stays here. It's conveniently located near my brother's house, which makes it a perfect option when I prefer not to stay with him.

The Hotel as a whole is nice, but the one shiny star is Mariella. She single handily made the free…read morebreakfast awesome! She made me the perfect omelette and I definitely recommend her house made salsa! She also told me that she does a Taco Tuesday here at the hotel, unfortunately I won't be here for that, but if it's anything like her omelettes, I'd bet that is great!

Overall pretty amazing stay here and the staff was very attentive. The only thing was they charged…read moreI think to hold the room and then they charged again when I checked in. That's not mentioned anywhere about this so idk I think they shouldn't be charging 2 times. But again overall we had a great view of the pool and it's not extremely far from downtown San Diego which makes the location very convenient.

You can never go wrong with Holiday Inn Express in my opinion. I have stayed at a few different…read moreones across the country. What's nice about this location is it is right by the freeway. So easy access to get anywhere in San Diego. So while is is South of the city it only took 15-20 minutes to get to different places. The best thing besides the free breakfast is the Manolo's Farmers Market next door! Great little neighborhood market! Overall, this was a great stay and I would definitely consider staying there again if I am in that area again.

SUPERB & SQUEAKY CLEAN! My family and I stayed here during San Diego Comic Con since we didn't want…read moreto drive over an hour from our house to the Convention Center. We were so fortunate that my Mom found this Holiday Inn. Our front desk attendant Ramona was phenomenal and extremely hospitable! A majority of the staff were very friendly and helpful. I was welcomed back almost every night upon returning from my long day of fun by another sweet lady pulling the night shift. Everywhere from the complimentary breakfast room, (open from 6-9:30am) to the elevator, to our room was exceptionally clean. I even peeked in the fitness room and all the stations were well-kept. This Holiday Inn had a medium-sized pull perfect for sun- bathing. Everything about this hotel was convenient. I had some stuff to do for work and forgot my laptop, thankfully they had a desktop in the lobby which allowed me to submit a few documents to my employer. The soap dispensers in the shower and near the sink are high quality and easy to pump. However, what I love the most is this Holiday Inn's proximity to the E Street Metro Station. Each morning it would take about 8 mins to walk to the station from the hotel and I would be off to the convention center within 15-20 mins. My only complaint would be the showers and cost. The shower's plug would not drain correctly and I was forced to take a "bath", which was kind of gross. I don't like standing in my own bath water. As for cost, this location is uber expensive, we paid almost $1,500 for 5 nights. At least parking was free? Overall, I felt very safe at Chula Vista's Holiday Inn. Furthermore, the beds were some of the best in the business. I would return on a non-SDCC weekend. I think they increased their prices for the con. Side note; The breakfast bar was really GOOD! They had snack bags. eggs, biscuits & gravy, waffles, oatmeal, fruit, coffee, juice and more!

Had an amazing time while staying at the Homewood Suites in Chula Vista East lake…read more Very friendly and helpful staff. The breakfast is free and really good. They have some of the best potato's that are crispy and seasoned very well. The eggs have been consistently good as well. Nice decent size pool outside with a jacuzzi and the hours are 9am to 10pm. Nice small gym with dumbbells, treadmills & exercise bike. Restaurant and shopping center all less than a 15 minute walk. Overall great experience and would stay here in the future.

Excellent experience at the Homewood Suites in Chula Vista. The hotel was very clean, quiet, and…read morewell kept from check-in to check-out. Ivan stood out with outstanding customer service and made us feel welcomed right away. We also appreciated that the hotel accommodates pets for an additional fee, which made traveling much more convenient for our family. Would happily return for another stay.

When we are in the area visiting family, which is about 3-4 times a year, our Best Western of…read morechoice is the Marina Gateway in National City, but for only one night, the price at this BW was right for the pocketbook. Let me start by saying that the gentleman who helped check me in was very friendly, and went over the amenities, breakfast and such. I reserved 2 rooms for 1 night, one room for me and another for two family members who were traveling with me. My king bed room was clean, some dust here and there, especially in the closet and on the iron stand that was in the closet but had no iron. The bed was clean, as was the furniture, and the window/wall AC unit worked great, as it was a warmer day in Chula Vista. There was a dropdown blackout panel that was a little worn out, as well as a dropdown curtain sort of thing that you could also bring down, and this probably needs to be replaced as it was quite dirty and had a pretty big stain on it. The king bed and pillows were comfy, and again, for one night, they did the job. The one complaint I personally have, as my relatives two doors down didn't have this issue, was the plumbing in my room. My toilet took forever to flush! At first I thought it was clogged. I mean, I'd flush it and the water just went around and around and... almost to the top, until it finally slowly flushed. And the shower/tub was similar as the two times I showered I'd end up standing in about an inch or so of water as it was not draining properly. I literally had to step out of the tub, and rinse my feet one more time since I had been standing in the water I had just used to bathe in. Also, our rooms were on the side of the hotel that faces the freeway, and I'll just say, you can hear everything. If you're a light sleeper, which I am not, you might woken up if there are loud cars or trucks driving by. I tend to sleep like a rock, but was woken up twice by (what I assume were) bigger/louder cars driving by. Again, for a night's stay the price was right, but I don't think I'd stay here again.

My husband and I reserved an overnight stay at the Best Western located at this location for an…read moreovernight anniversary stay ( spontaneous unplanned ) , which obviously resulted in us getting this facility as a result. Upon arrival we had to return the bath towels because they were dirty! The apologies were there ,but a red flag should have gone up! Furthermore, on the mattress's left hand side there was a dip my entire body fell into when I laid down! We thought of calling downstairs but considering it was a holiday weekend we anticipated no other room availability. When we checked out we spoke to the front desk attendant, who came across as completely uninterested in our compliant and his demeanor was completely unprofessional. All he did was hand us a business card for a manager Daniel Escalante. We proceeded to file a formal complaint --resulting in an offer for "reward points!" No thank you we want partial or full reimbursement for this catastrophic experience. Absolutely a NEVER again go back and we have had numerous good experiences with this company. We are awaiting a call back from someone in the customer service department as soon as this coming week.

Recently stayed here, in the middle of ComicCon, for a family vacation. The staff are wonderful and…read morebreakfast buffet was varied and tasty. The facilities are clean and I appreciate that they do not charge for parking or WiFi. The location is convenient in terms of many dinning options nearby and easy access to I-805, which connects to I-15 and I-5. The pool is small but it has an accessible lift and two cabanas, lots of lounge chairs and high top tables and chairs, making it a good option for unwinding. The rooms were quite clean and spacious; we had rooms with two queen beds and they did not feel cramped. It would be helpful to have more than one chair in the room--might help with space to only have one but if more than one person is in the room, that's a challenge. The beds were comfortable. The room darkening blinds work really well so another lamp would be nice for brightening the room at night. The location of the coffee bar is a little challenging to reach for people with mobility issues. The addition of the nightlight in the bathroom was really helpful. The only difference between the accessible room and a non-accessible room is a visual and audible doorbell; shower chairs are available upon request but grab bars by the toilet would be helpful.

Experience here was great. Love the welcoming on the tv with your name on it…read more The room smells fresh. Service was great, love the text method for room service. Breakfast was good.! If i happen to travel this area in the future, i will definitely book here again.

We had an amazing stay here. The hotel accommodations were very nice. Simple, straightforward,…read moreclean, comfortable bed and perfect for our needs. We were impressed with not only the hotel but with the outstanding staff. From beginning to end, amazing service, shout out to the bartender, Cheryl for extra hospitality and awesome drinks. She made an incredible impression on us. Cheryl deserves a raise! Looking forward to a return visit.

Likely one of the best located Hampton Inns - LITERALLY next door to Baskin Robbins, Jersey Mikes,…read morean Italian place, Wing Stop, Raising Cane's across the street and CVS and Dollar Tree. My room was facing the street/intersections so it was a little loud at night like 4x when fast cars would drive by. This location has a bar/eatery on site which is awesome; also not common. This location had a microwave in my room, but not the one near the Gas Lamp District. This location is VERY south, but might be a good option for your needs. Friendly, helpful staff.

Lack of proper ac Lack of hot water…read more Run down properly with a half baked refresh High price / low quality

So Disappointed Made a non-refundable, pre-paid 2 nights…read morebooking that was scheduled a few weeks out. I called the Hercor desk that morning of check-in to advise of an urgent inability to travel, but since the reservation was pre-paid/non-refundable I would offer my room to another of the traveling family. The front desk said I needed to go through my Expedia booking to advise whom would use my booking. Okay, I said, I can do that. Sent the message through Expedia to advise the name who would use the 2nd night of my booking, and followed up with a call to the front desk. The clerk told me that my reservation had been canceled for 'no show'. What? I had said I called the previous day to advise, and followed the instructions given. The clerk refused, unwilling to made amends or re-open the booking to use the room that I had already paid for. I kindly asked she push my request up for review/approval, but did not hear back. I called Expedia on that cancellation, they too called the hotel. Expedia said I needed to call the hotel directly and ask for the manager, after the holiday. I did that, and yet still no response, or any sort of acknowledgement. I am not looking for a refund, only a little kindness and empathy for helping travelers in need. I suppose when they already have your money, they don't have to care.

Great stay, but watch out for hidden "Safe Fees!" I had a…read moredecent one-night stay here. The staff was great, the accommodations were fine, and the included breakfast was actually better than expected. However, be aware of "nickel and diming" tactics. I booked through Priceline and paid $143.97 (including all taxes and fees). A few days later, a separate $1.09 charge appeared from the hotel directly. When I called, I was told it was a "safe fee." We were never informed of this fee, nor was it itemized during check-in or on the third-party receipt. While the amount is small, these types of undisclosed fees feel like a fraudulent business tactic. It's disappointing to see Choice Hotels International, Inc. following this trend. They lost a customer and future word-of-mouth recommendations over a dollar. I'm grateful the fee wasn't larger, but it's the principle that matters.

MOLD IN NOT ONE BUT 2 ROOMS!!! We booked here for a concert, got there late, noticed immediately…read morethat our bathroom sink had mold and so did our shower! Went down to talk to them, they gave me the last room they had which also had mold in the shower and on the bathroom walls! The bathroom door didn't lock, and curtains don't close! Next morning we go to talk to the "general manager", Reyna Fitch..she started off by saying her manager was on break.. and that then all of a sudden she was the general manager. She only offered us 30% for TWO ROOMS WITH MOLD!!! DISGUSTING AND UNACCEPTABLE! We deserved a WHOLE refund! She only then gave us 50% off our total stay when I started complaining that our bathroom door didn't lock and that our power outlets didn't work and made me sound dumb asking if I knew how to lock the bathroom door. I tested it 4 TIMES!! DONT COME HERE!!! OH, AND a 10 minute drive to North Credit Union Island Amphitheater took us over an hour and half to arrive!!