Do NOT rent here. We are experienced boaters and had a terrifying experience with their pontoon…read morerental. The boat's engine failed on the water, leaving us drifting into a rocky shoreline in dangerous, choppy conditions. Neighbors ran down to help, children were crying, and several people were injured. The company told us not to call the Coast Guard (others did anyway) and promised help--but instead sent two men in a truck who could only take three people, stranding the rest of us with small children and no keys or phones. When we finally got back, the owner was rude, blamed us, insisted his boats never fail, and tried to charge us the full rental plus $2,000 for damages--on the boat that had broken down. Check the Google reviews before booking--this isn't the first time this has happened. Spend your money elsewhere.

Awesome boat rental business! Nice college kids helping run things and they were sharp! Knew all…read morethe pertinent info needed for boat operating. I wish I knew the one gal's who who helped us (tall, blond) because she was great. We had a wonderful time on the lake! Boat was beautiful and rode like a boating dream. We went back and forth on the tube and ended up taking it. So glad we did because my boys had an absolute blast, I highly recommend this business!

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

What a blast! My friend came up to visit from downstate Michigan, and we were looking for something…read morefun and something outdoors to do. We decided to book an ATV adventure with Big Bear. It was money well spent. Big Bear provided sanitized helmets, goggles and bandanas to wear. We brought our own bandanas because we wanted to wear pink but I appreciated the extra effort on their behalf. They were very on top of COVID precautions. While we were waiting for our ride, the staff running the tubing adventures, were so efficient. They were unloading passengers and sanitizing the vans before loading another group, they were still moving quickly and intentionally. Our guide, Raph, was excellent, he explained everything very well, was kind and patient. It was very much appreciated because I had never driven a side by side before. Raph took us on some amazing trails, we stopped at Weber Lake and enjoyed the water and scenery. We made memories we'll never forget. I have a girls weekend planned in July and we have already reserved our spot for another adventure. Thanks Raph!

We had a group of 14 do a rafting trip this weekend, aged 8-74. We did the 2-hour rafting trip…read more Based on the website description, this seemed to be ok. It was the most chaotic, stressful, dangerous thing we've done as a group. Do not do a rafting trip if you think you're going to have any time to enjoy the scenery, talk, or enjoy a family activity. The river was extra fast due to high water levels and there are constant obstacles to avoid. We are all lucky to have made it with only minor injuries. Way too many close calls. It was not just us that were not enjoying our time on the river. Every kayaker and tuber we encountered felt exactly the same way. Several said they'd been crying at times, it was so chaotic.

Great lake. Great boats. Tommy's in Walloon is a wonderful place to rent boats. Super friendly and…read moreprofessional staff and their boats are exceptional. Katie is great to work with. 20'-23' high-performance boats available to rent are Axis, Malibu, or Cobalt ski boats or Tritoon pontoon boats. The boats are well-cared for and new. They provide skis and floats and train you as well. They can rent boats to you for Walloon Lake or maybe they'll deliver it to another lake for you. We have rented boats from other companies in the area and now only use Tommy's. They also have a super cool restaurant (must go!) and store.

Tommy's is a great shop and place to rent a boat! We have enjoyed renting pontoons on saloon lake…read morefrom them! Also great variety of wake surf boards and unique beach and surf style apparel! Plus wonderful customer service when my family bought a boat from them they even invited us to events throughout the year !

I bought a used pontoon boat a few years ago from them. It's been a great boat and their…read morerecommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns.

DO NOT GIVE GRAND BAY MARINE YOUR BUSINESS!!! Absolutely horrible experience that I hope nobody…read moreelse has to endure. The whole operation is a phony scam and it all starts from the top with the owner Liz. They promised heated indoor storage, took our money, and were unable to provide us with indoor heated storage come late October. Mike the service manager was a complete ass when trying to come up with a plan as to what they were going to do, while the boat sat outside in the elements for weeks. They then transported the boat to another facility, and during the process proceeded to wreck the boat costing $32,000 in total damages. After months and months of back and forth email exchanges and getting nowhere, I began to get very frustrated and asked for an in person meeting to discuss how we were going to move forward. Owner liz and crew met with me and assured me that she would handle it. We left the meeting after coming up with a plan to order parts and start the repair process, in which they said we would have to wait weeks before other boats are worked on in their shop first. They cashed the two party insurance check and then proceeded to do nothing once again. After another week of them not doing anything, I once again followed up to see what was going on and Liz absolutely lost her cool with me. She called me a "little baby", told me that she was not going to give me my money back, and told me that I was not allowed at her place of business...! I had to work with their insurance company directly on how to recover the money to get my boat repaired. Thank god this nightmare is coming to an end as we were able to get the boat and drive it down to Grand Haven where things are finally getting done!! We did learn that they also did not perform oil changes, did a horrible job with acid on the waterline, and prepped the boat like they were just going to leave it outside and not tell us (they actually did this to another customer we've heard from). It never ends with these guys. Horrible, horrible experience. Stay far away from Grand Bay Marine. You're asking for a lot of trouble. This is the first review I've ever written. I'm not one to post something like this, but this company is really that awful that I felt the need to. Thank you for your time, and I hope this helps spread awareness as to how shady Liz and her company Grand Bay Marine truly are.

Supposedly repaired a motor, and did so without authorization. Totally hosed us. Charged double the…read moreretail on parts they claim were installed, but failed to produce any old parts. 2 other mechanics said were not replaced, no work done, and the work they cited should have cost 25% of the charge. Total ripoff.

From the owner: Marine Maintenance Service. We believe that maintaining your boat will give you the best boating…read moreseason. We are a boat dealer for Manitou Pontoon boats and Glastron Runabouts. Stop by and check out our inventory. Great deals going on right now!