Our whole experience was exceptional from the time we arrived where employees arrive at your car to…read morehelp with belongings. Thorough explanation of do's and dont's including recommendations for visits while on the water. Boat was beautiful and very clean. All of staff were beyond friendly and helpful, specifically a shout out to our main "coordinator" of the day Brendan, thank you for making such an amazing boating experience for me and my family. We will absolutely be renting and recommending in the future.

Do NOT rent here. We are experienced boaters and had a terrifying experience with their pontoon…read morerental. The boat's engine failed on the water, leaving us drifting into a rocky shoreline in dangerous, choppy conditions. Neighbors ran down to help, children were crying, and several people were injured. The company told us not to call the Coast Guard (others did anyway) and promised help--but instead sent two men in a truck who could only take three people, stranding the rest of us with small children and no keys or phones. When we finally got back, the owner was rude, blamed us, insisted his boats never fail, and tried to charge us the full rental plus $2,000 for damages--on the boat that had broken down. Check the Google reviews before booking--this isn't the first time this has happened. Spend your money elsewhere.

Winter rafting with Jordan Valley Outfitters was an incredibly wonderful experience. It was by far…read moreone of the coolest experiences I've ever done! Reserving my party's spot online was easy. I received an email with all of the information and directions I needed beforehand. The bus ride to the river's start point was comfortable. On the way, we were briefed on what to expect and safety information. The winter rafting ride was magical. We were lucky enough to have just gotten a fresh snowfall. The views truly looked like a scene out of a movie. The Jordan River was a stable flow therefore little paddling was required. The snow's heaviness weighed some branches down over the river so some ducking was in order! Our guide, Sam, was outstanding. He was knowledgeable about the river, area, and provided great local recommendations! Partway on our journey, our guide led us off the river. Where we were treated to homemade cookies and hot drinks. Run don't walk to Jordan Valley Outfitters!

I took my 8 year old son winter river rafting in February. We were in town for a wedding, but…read morewanted to use our free time to do something different/ unique. It was the perfect activity. The guides were great and luckily we were paired with another family we had small kids, making the experience even more fun for my son. We usually go to MI in the summers, so we'll be back to JVO for some summer fun too.

Great service - better than the rest. We called these guys up and asked them to deliver and they…read moredid. Free delivery puts them above the rest. They provided us with the paddle, quick instructions, and a flotation device. Very friendly and I'll be using them again.

We had such a great time learning to paddle board. Keith was so helpful in showing us what to do…read moreand giving us tips on how to be successful doing it. He brought our boards to Lake Walloon, which was a perfect place to board. Keith was kind, courteous, and on time. Would definitely recommend this business for a day of fun!

You simply can't spell "boards" without "Brad". B-rad as we like to call him has engraved himself…read morein such legendary status in Harbor Springs that he has such a presence as one would imagine Michael Jordan does in Chicago. If you don't go paddle boarding with Brad, you simply have not officially visiting Harbor Springs. He is as much as a staple as Toms Moms and Gurneys. 5 Stars, would recommend

From the owner: Harbor Springs Paddle Board Club offers the most fun activities to do in Harbor Springs. Stand-up…read morepaddleboarding is the fastest growing water sport in the world. We offer LED night paddleboard tours, SUP Yoga, SUP lessons, paddle board rentals, and sales. We are fun people who love paddleboarding. Check out our Full Moon paddle every month. Experience the SUP life in Harbor Springs, MI.

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

No nonsense, well priced, easy in and out. Kayaks were comfortable although the paddles were not…read morethe long, curved type.

If I could give Patrick 6 stars, I would. He runs a great local bike shop here in Bellaire - I've…read morepurchased two bikes from him so far. He knows bikes, is priced fairly and gives back to the community by way of his leadership of the Glacial Hills Pathway and Nature Area. This is a "must stop by and say hi" place that I highly recommend.

We scheduled an 11am start time to see the Arch by kayak. We were driving from Petoskey. We thought…read morewe left in plenty of time to park and catch a ferry to get there on time. Well, we missed the 10:15 ferry by a minute, then were too far back in line to catch the 10:30. We ended up on the 10:45 ferry and I called to say we would be late. Our guide, Glen, and the two other kayakers were so gracious as to wait for us. We were so grateful! It helped that the shop is right next to the ferry dock. Glen was a great guide. He was very attentive to a member of our party that was not experienced, and gave clear direction. After we got in a groove, he answered my stream of questions about the island and was a wealth of information. He took our photo in front of the arch, and came to my hangry rescue with a granola bar I desperately needed. We were so glad to get out of the crowds and be on the crystal clear water of Lake Huron. It was so peaceful. The kayaks and life jackets were very comfortable. I highly recommend Great Turtle Kayak.

What a great way to spend a few hours on the Island! Don't get me wrong, the Island is great…read more... transportation choices are walking, bicycling or by horse . Horses are cute, however.... When a horse has to go, a horse has to go and it isn't perfume or roses. Kayaking around the island and seeing the sights is a wonderful addition to the experience. The equipment is an excellent shape and the guides are well trained, informative and funny too. Don't forget to visit their gift shop..... nice shirts at a good price too.

Awesome store, wonderful people, nothing beats small town feel an atmosphere. Absolutely wonderful…read morecustomer service

We've been here several times now. A nice selection of water gear and clothing accompanied with…read moregreat help.

The staffperson working yesterday (Sunday) was very nice, but the rental bikes were not in good…read morecondition. My wife and I each rented hybrids, and it took me several tries to find a bike that seemed functional. Multiple had loose front wheels that wouldn't tighten, but after a few attempts the attendant was able to get one tightened. Sizing and fitting aren't really part of the process -- this was more of a "just pick whatever bike you want" situation. Soon after we left, I realized that my tires were underinflated, so we had to go back for air. And midway through our ride, huffing and puffing to maintain speed, we realized that most of the brakes were rubbing -- both wheels on my bike, and the front wheel on my wife's. At $40 for a half day per bike, this was a disappointing experience. If you're looking for a rental bike to bum around for a few hours, this might be fine, but if you want to go for a real ride I'd recommend renting elsewhere, or making sure that River Outfitters improves their maintenance practices.

WENT ABOVE AND BEYOND! Short version of the story: We rented out bikes and stopped at Hotel Indigo…read morefor a drink and parked our bikes out front. Hotel Indigo rented out our bikes to some of their guests so they were gone when we came downstairs. It was the last night of our trip and so we couldn't get the bikes back from the hotel to return them. The hotel said they would drop them off and didn't. The River Outfitters actually went to the hotel and retrieved the bikes for us and didn't charge us anything for going over time or the inconvenience after hearing our story. They were super understanding! I wish more companies would treat their customers like this.