Great place to rent a pontoon. Very accommodating staff and Joshua was very understanding . It…read morebegan raining about half way through our time and we brought the pontoon back. Joshua re-scheduled us for that missed time . Very kind. 5 stars from us and we will definitely continue to do business with them Thanks Paul

Nothing beats a day on the water in Northern Michigan. A week before our vacation I rented a boat…read morefor our family. Unfortunately, the forecast called for a cold and rainy day for the Monday our boat was booked. The company told me they have a no refund policy unless it's really raining, but the cold alone isn't fun when on a boat. Fortunately, they were very accommodating even with their policy and let us move the boat to a few days later when the weather forecast looked perfect. We had a boat big enough for 14 people (very roomy for our party of 5) and a tube. My husband doesn't have much boating experience, but didn't have any issues after a 3 minute lesson from the friendly woman at Boyne Watersports. The highlight for the kids was definitely the tubing. They have 2 types of tubes: the laying down ones my kids use at camp (for 3) and another one that's more like a couch (for 2). We opted for the "couch" tube and the kids absolutely loved it. They went again and again and again. By the end they were asking for a "hells ride" and flipping all over the place. We wish we had taken them up on instructions for how to dock the boat because the kids started to get hungry and we passed by their new favorite restaurant, The Landing. However, my husband was too nervous that he would crash the boat attempting to dock so we waited to eat until we got back. 4 hours was the minimum, but I think 3 hours is plenty. It's also a very expensive outing, but was one of the highlights of our trip up north! I'd definitely use this company again. They did mention you could rent boats for less time if you walk up, although the gorgeous day we rented was a busy one for them so probably best to rent in advance.

Our whole experience was exceptional from the time we arrived where employees arrive at your car to…read morehelp with belongings. Thorough explanation of do's and dont's including recommendations for visits while on the water. Boat was beautiful and very clean. All of staff were beyond friendly and helpful, specifically a shout out to our main "coordinator" of the day Brendan, thank you for making such an amazing boating experience for me and my family. We will absolutely be renting and recommending in the future.

Do NOT rent here. We are experienced boaters and had a terrifying experience with their pontoon…read morerental. The boat's engine failed on the water, leaving us drifting into a rocky shoreline in dangerous, choppy conditions. Neighbors ran down to help, children were crying, and several people were injured. The company told us not to call the Coast Guard (others did anyway) and promised help--but instead sent two men in a truck who could only take three people, stranding the rest of us with small children and no keys or phones. When we finally got back, the owner was rude, blamed us, insisted his boats never fail, and tried to charge us the full rental plus $2,000 for damages--on the boat that had broken down. Check the Google reviews before booking--this isn't the first time this has happened. Spend your money elsewhere.

For the sixth year in a row my family has rented skis from the Bahnhoff ski shop. Our experience…read moreis always excellent. The quality of equipment, the correct fitting and the wonderful service keeps bringing us back. This year we had a problem when on our second day of skiing. Our granddaughter hurt her arm late in the day to the extent that the ski patrol snowmobiled her down the hill and we ran her to Spectrum hospital. In the chaos of getting her down the hill and to the hospital we left some rental equipment at Nubs. Bahnhoffs only concern was with the health of my granddaughter, not with the rentals. They showed complete understanding and compassion for the situation. End result, we lost a helmet and set of poles. Their equipment was the least of Bahnhoff's concern. The manager said to not worry that they will work with Nubs in retrieving the equipment. What a great staff Bahnhoff Sports employs, I thank them all. Bill Van Cleve Ann Arbor MI

Enter at your own risk…read more "Guys, come on! It's a holiday. We're closed. You gotta go!", said no business owner angrily to guests that just spent $600 a mere FOUR MINUTES after closing. Just kidding. Don, the new owner of Bahnhof said that to us. CONTEXT: We showed up 75 minutes before closing on New Year's Eve. We immediately asked for support with our selections. An incredibly bright, pleasant, and patient young man did an AMAZING job explaining all the ins and outs of the items we were considering. Item by item, we added to our pile and proceeded to checkout. We loved our experience up to that point and sincerely looked forward to bringing in our four adult children for complete outfitting at the end of January-likely totaling thousands of dollars. THEN it happened! At precisely 7:04 pm, our transaction was finished. We grabbed our bags ready to walk out, and I asked a question about socks. As the young man was answering, the angry old man others complained about in their Google reviews very snottily says, "Guys, come on! It's a holiday. We're closed. You gotta go!" We were dumbfounded. Who speaks to any customer like that? In my experience, someone who lacks gratitude, respect for others, and basic human decency. Supporting this store was a grave error on our part, which is why we promptly returned every item the next day. We then proceeded right next door to Boyne Country Sports, where we received INCREDIBLE service from a staff who clearly RESPECTS and APPRECIATES their clients. As a local resident and life-long entrepreneur that consults with small businesses, I *passionately* support small-local whenever possible. Frankly, that makes writing a negative review more difficult. However, I feel it is a duty to share our experience, so you can choose to spend your hard-earned dollars where they are appreciated. After sharing our experience with many other locals from Boyne City to Petoskey over the last few days, it seems that most who know this character have one common point of knowledge - he does not like out-of-town visitors. This is evidenced by other 1-star Google reviews, Don, shows up as an angry, rude, and spiteful old man. I would go as far as saying he is an utter embarrassment to the local small business community. I feel for his staff (the young man others have mentioned) who are left working for a tyrant, who seemingly likes to bark orders at his employees. And, it may only be a matter of time before the right local business owner comes along and sees the value of this young man and others, and how fortunate they would be to have them represent their store instead. For locals that have been supporting this place for years (most prior to Don's purchase in 2017), perhaps your experience is different. For those of you traveling to the area, I invite you to spend your money anywhere else. From direct experience, I can say that you will receive better service and better selection, at a more competitive price. In my 25 years of helping businesses grow through their challenges, I have learned that some owners know their strengths and weaknesses, and where their talents are best utilized. And then there are some who are clueless. In my experience, Mr. Marszalec is clearly the latter. Otherwise, he would know not to step foot in the retail, customer-facing space. I can't help but wonder what the Smith's think about this type of reputation being created after spending 40 years building such a wonderful business. Unfortunately, having knowledge, experience, or even a passion for an industry does not equate to being a good operator, much less a good leader. As such, despite feedback being a gift and an opportunity to learn and grow, I have little hope of my review creating any actual change in future customer experiences considering he chose to not even offer a heartfelt apology. So enter this store at your own risk - or simply support a different local business instead.

We had an awesome time rafting with Big Bear. The staff was friendly, organized, and made the whole…read moreexperience easy and enjoyable. The rafting itself was the perfect mix of excitement, beautiful scenery, and laughs (and adventure!). We'll be back and telling my family and friends.

We had a group of 14 do a rafting trip this weekend, aged 8-74. We did the 2-hour rafting trip…read more Based on the website description, this seemed to be ok. It was the most chaotic, stressful, dangerous thing we've done as a group. Do not do a rafting trip if you think you're going to have any time to enjoy the scenery, talk, or enjoy a family activity. The river was extra fast due to high water levels and there are constant obstacles to avoid. We are all lucky to have made it with only minor injuries. Way too many close calls. It was not just us that were not enjoying our time on the river. Every kayaker and tuber we encountered felt exactly the same way. Several said they'd been crying at times, it was so chaotic.

Great lake. Great boats. Tommy's in Walloon is a wonderful place to rent boats. Super friendly and…read moreprofessional staff and their boats are exceptional. Katie is great to work with. 20'-23' high-performance boats available to rent are Axis, Malibu, or Cobalt ski boats or Tritoon pontoon boats. The boats are well-cared for and new. They provide skis and floats and train you as well. They can rent boats to you for Walloon Lake or maybe they'll deliver it to another lake for you. We have rented boats from other companies in the area and now only use Tommy's. They also have a super cool restaurant (must go!) and store.

Tommy's is a great shop and place to rent a boat! We have enjoyed renting pontoons on saloon lake…read morefrom them! Also great variety of wake surf boards and unique beach and surf style apparel! Plus wonderful customer service when my family bought a boat from them they even invited us to events throughout the year !

We have had a slip at the Harborage Marina now for several years. Have a summer home right down…read morethe street. We knew the marina was clean, nice people there, well run and great services, not to mention beautiful and very well kept. Once we really started to travel around from state to state and visited many marina's we realized how much nicer this marina is. It should be rated as one of the nicest, updated, great bathroom / shower facilities and other amenities. Keep up the great work. Dino

I see a few bad reviews for Grand Bay Marine which appears to have been bought by Walstrom in 2022…read more In 2026, I had my boat in twice for some work in June and July and I was very pleased with the service, the price for the repairs, the quick turn around time, etc. I do assume time lines will vary based on what the boat needs and the timing of busy season in Traverse City, so I am sure some people will have a longer wait at times. But I will be back if I need repairs in the future! A couple years ago I needed a part for my old 2002 motor and they were the most helpful in helping me track down what I needed since they did not have it in stock (nor did any other repair places in the area). Great job!

I bought a used pontoon boat a few years ago from them. It's been a great boat and their…read morerecommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns.

Supposedly repaired a motor, and did so without authorization. Totally hosed us. Charged double the…read moreretail on parts they claim were installed, but failed to produce any old parts. 2 other mechanics said were not replaced, no work done, and the work they cited should have cost 25% of the charge. Total ripoff.

From the owner: Marine Maintenance Service. We believe that maintaining your boat will give you the best boating…read moreseason. We are a boat dealer for Manitou Pontoon boats and Glastron Runabouts. Stop by and check out our inventory. Great deals going on right now!