Hadn't been here in years, but staff is still super friendly and fair and whole transaction took…read moreabout 15min. The kind older gentleman, Paul, made it fun and let me negotiate up the price a little before he cut the check. Good people & experienced!

Some hav looked at me like I was trying to pull a fast one after I was offered less in person than…read moreshe quoted me over the phone

amazing service and could not be more impressed with this place! needed a pearl bracelet strung and…read morerepaired for a gift for my niece and everyone there was speedy, friendly and helpful! would highly recommend to anyone

Called a week before my wedding needing a prong moved on my engagement ring as I noticed it had…read moreshifted. Sent pictures through email and they said they could do it no problem! Took it in and they fixed it in under 5 minutes and many other jewelry shops were booking 2-3 weeks out for repairs which I did not have time to wait! They were SO awesome and helpful! Really appreciate their work!!

I've visited Paul Medawar Fine Jewelry numerous times throughout the past few years. Every time I…read morewalk in, the staff is quick to offer a friendly greeting along with their expert level assistance and knowledge. I've mostly worked with Adrian who is a total expert on their wide selection of watches. His knowledge on the style and craftsmanship of all their luxury brands is beyond impressive. I often find myself having a great time just talking with him and learning about the intricate details and history of the different brands they carry. This ultimately resulted in me purchasing a Grand Seiko with the most amazing "snowflake" dial and brilliantly polished metal. I'm in awe every time I wear it. Throughout my visits, I've seen all of the staff eager to help every customer. From walk-ins who just need a simple battery replacement to customers with complex custom jewelry designs, or couples looking for the perfect engagement ring, the staff at Paul Medawar provide the highest level of customer service. If you check out their Facebook page or Instagram account, you can also see the pride they take in their profession. Adrian and Dan often post short watch review videos explaining the history, style, and quality of many timepieces they carry. It's a great way to learn about these pieces in your free time. Shopping at Paul Medawar will leave you with a beautiful, high quality collection, as well as a new found knowledge of the jewelry you will wear for years to come.

The service and professionalism of the people at Paul Medawar Fine Jewelry have made me a customer…read morefor life. I came in with a vintage 1978 Rolex Datejust that has been in the family since original purchase. It needed serious TLC to just be wearable. I was not an established customer, I had no previous experiences with this store. They could have easily said "Sorry, this isn't fixable, but we can sell you a new one." But they didn't brush me off. They took the time (about an hour) to explain what was and was not possible - and why. Ultimately, I just asked David 'What would you do?'. His advice was perfect. Rather than spending thousands of dollars to dramatically alter the watch with new parts etc., he said he could bring it back to wearable condition for the cost of an hour of his time. David did what he said he would do, delivered more than I expected, and I doubt they made a dollar profit from it. This place is the definition of 'class'. My vintage watch is in great shape now and will be worn on special occasions to preserve it for the next generation. In the meantime, I'm in the market for a new daily driver Rolex - and I hope to buy it here.

the owner is awesome. he's always so helpful, I am at this shop ALL THE TIME! He even knows me by…read morefirst name. highly recommend. great selection of goods as well!

The owner is very personable and gave me very fair prices on my jewelry. Would definitely do…read morebusiness here again!

Once can never underestimate the value of time, or knowing the time for that matter. For example,…read morewhile out on the town, I have encountered numerous opportunities to provide my future girlfriend (yes, you cutie at the bar) an answer to their question "what time is it?", only to be stricken with agony for my watch battery had died during the great slumber of 2020 (e.g., COVID). Now, I can already hear the bro's going "that's why you got a phone bud", but you're wrong - did James Bond light that girls smoke using a turbo charged butane lighter? No dawg, he used an elegant refined piece of modern civility to light that stick! Anyways, wandering the sidewalks of Monroe I stumbled upon Superior Watch Repair. Entering the establishment, I could tell the proprietor took great pride in attention to detail and made a point to please the customer. Marveling over the limitless options of watch bands and Grand Rapids souvenirs (I'm coming back for a GR hat or keychain or coffee mug - can't decide) the owner greeted me. Taking a moment from working tirelessly and sensing my quandary, he offered his services and replaced the battery for my timepiece. For less than $20 and 5 minutes of my day, my problem has been solved! Ladies, I am your man the next time you ask "what time is it". Pros: excellent service, affordable, lots of options. Cons: none

Amazing customer service. The proprietor was very kind and very knowledgeable. I used to work in a…read morejewelry store and if you have a special watch, bring it here -not a box store or shop that doesn't specialize in watches. It's hard to find craftsmanship like this anymore. We're so lucky to have a shop like this in GR! We will definitely be back!

Bob helped me with a clock repair. He did exceptional work, and I will hire him again in the…read morefuture.

Stopped in once to sell a guitar, didn't end up selling it because the offer was low. But they…read moredon't sell many guitars I don't hold it against them. The place is a bit cluttered and tricky to find your way around, but they have a pretty good selection of DVD's and computers. We're stopping in again later to pick up a laptop they had, overall fair prices but the organization in there really needs some work.

We found Duane and his crew to be caring, knowledgeable, ready to work, and incredibly thorough…read more We would never hesitate to refer this wonderful estate liquidation firm!