According to my husband, "they just wanted to sell us a water softener (system)." Had Kinnetico…read morecome out & they fixed our issues under warranty. Issue was leaking water outside & yellow water.

I highly recommend Resurrection plumbing! Honestly, my dog dropped his toy ball in my toilet. I did…read morenot realize and after later use of the facilities, I flushed inadvertently clogging the toilet. Resurrection plumbing was prompt and efficient. The plumbers that came to my home were Caleb and Xander. They were true gentlemen, extremely knowledgeable and took incredible pride in their work. The quality of service I received was absolutely exceptional. The cost of the repairs was very reasonable. They were honest and true.

If you are looking for an owner-operated expert in this field, call Five Cross Services, LLC for…read moreany HVAC needs. Charlie's business has maintained, installed, rebuilt and serviced our home and business units over many years. We wouldn't seek anyone else because of his deep knowledge of the field, integrity, and fair pricing. Charlie will make things right no matter what the issue. (we're right here in Kerrville, fyi...not sure why YELP lists elsewhere?)

Overcharges, told me I needed thermostat and charged me 365 dollars to fix and didn't fix. Then…read moresaid I need motor and charged me 685 dollars. I thought Charlie was a nice person. Please beware, I'm a single Mom and he takes advantage of people. Call anyone else.

Hill Country, Texas home. Built recently with some challenges for AC. Rooms vary in ceiling…read moreheight and one wall of house faces due west and has lots of windows, to take advantage of views of hills and sunsets. Shortly after move-in, I noticed the humidity was running a bit high. Not awful, but more than I was accustomed to, with other systems. Original AC installer was out numerous times and made things better, but not ideal. I wanted ideal: reasonable electric bills, quiet AC operation, humidity 50% or less, as per CDC and EPA guidelines. Never quite got there. Called K&R and DID get there. K&R's office staff, Naomi, Mary, and Elizabeth were very prompt to get service to me, ASAP. Company owner Regan, technician Greg, and technician Ben came out and, to cut to the second act, found the following: * Air intake valve had a loose wire and was probably bringing in maximum fresh/wet air from the outside, with no monitoring. * One main duct line should have been screwed in to the adjoining structure, but was only taped. The tape had failed, and the air handler was conditioning the attic space. The attic is a spray foam attic, so the air handler is supposed to only partially condition that space--as I understand it--to act as a thermal "blanket" to insulate the living space below. * Original company had placed the air handler speed on the highest setting. The air stream was never staying in contact with the coils long enough to condense and evacuate moisture, unless I was keeping the set point at a chilly 70 degrees. Well, thanks to Regan, Greg, Ben and their work ethic, all of this was resolved. Today and for several days, the indoor humidity has been between 43% and 50%, only climbing a point or two above that, when we have a swampy 85% humidity outside, and then the dehumidifier kicks in to keep things dry and healthy. I am exceeding glad I contacted K&R Heating & Cooling.

They saved me from the Texas heat! In spite of a very busy…read moretime of year for them, I was able to get an immediate appointment. The technician arrived promptly and diagnosed the issue professionally and fixed the problem swiftly. And without up charges! I would highly recommend using this company.

These folks are great! My mother's ac went down on Tuesday. Lee and the team had it up and running…read morethe next day without charging an arm and a leg. Thank you very much!!

I had a condensation line that as backed up and flooding 2 rooms, the secretary was great and had…read moreLee come after hours and not only did he fix the problem but diagnosed another problem with the compressor and corrected that too. He was professional, reasonably priced and did us a great job . I would recommend Underwoods air conditioning and Heating for all your needs. 5 Star !

Totally forget about calling them out to my mom's in 2018. They got me again!!!…read more Fraudsters! After fixing unit upstairs, Robert went to the outside unit for the first time as seen on camera. He told me the breaker unit needed to be replaced for an additional $218 dollars as it wouldn't come back on after he flipped it off. Upon leaving he offered me what he said was the breaker he replaced. After he left I was told by a friend that they upsell and remembered an issue I had with them many years prior. So I checked the "new" breaker and it was old, covered in dust, scratched up etc. He didn't replace the breaker and charged me an additional $218 for something he didn't do. Fraud!! Upon calling the owner, she told me the Square D breakers are very expensive so they fix the inside of the breakers and don't replace them. Total lie! The breaker is molded hard plastic so it can't be repaired and only costs $15 for a new breaker. I told her he offered me the breaker he had supposedly replaced and she changed the subject. Later she told me he did change the breaker out. When I asked her to attest to the fact that there was a new breaker unit at my mom's house she said she was unwilling as there are two sides to the story .

My home warranty sent this company when my heat/AC broke down. The unit is on the roof and the…read morerepairman didn't have an extra-long ladder to get up there. He borrowed one from my neighbor to diagnose the problem. The repairman showed up a few days later (it was a holiday weekend) with the part but no ladder. And my neighbor wasn't home. He said he'd come back the next day with a ladder. I waited all day, called the office, and they said he wasn't going to do the job anymore because he didn't have a ladder. First, why couldn't they tell me that after the 1st visit? I sat at home for 3 days waiting for the repair. Second, what kind of company doesn't have a ladder. The new company my home warranty assigned says they have 20 ladders. While the repairman was nice, I'm annoyed I wasted days waiting for the repair only for them to cancel the job. I've had no heat/AC for a week and now have to start over with a new company.

On Father's Day, I had a leak in my tub/shower faucet and wanted to replace whatever hardware that…read moreneeded replacing. I checked to see who would be available to start answering for service and Grace Family Plumbing was there for me. I described my issue with pictures. They gave me options that I didn't think of, like accessing the faucet from the wall on the other side and installing a panel for possible future issues. They gave me an honest price drop because of less work and I was sold for the first available appointment and I'm all the way down in SE San Antonio. Next day, Appointment day, I received pre-notification an hour out. Noah and his coworker arrived early in the time frame so I wasn't worried. They listened to my issue, what I had on hand, and showed them access to everything they needed and stayed out of their way. They were polite and professional and didn't mind when I did take a peek or two at the progress. They kept the work areas clean and picked up after themselves. The transaction for payment was smooth over Apple Pay. They honored the price given and we were extremely satisfied with the entire experience.

So far I am extremely pleased with the customer service, knowledgeable and kindness. Just moved to…read moreTexas on a property with a well. The iron level is high and when I reached out to them, I had a response the next day and an appointment the following day. Marc came out and was extremely helpful. They are coming this week to installation of the Iron removal system. Hope it all goes well. The cost is reasonable so I hope the service continues to be superb.

The people at Culligan in Kerrville are some of the most friendly, customer service oriented people…read moreI have ever met. Professional and excellent service, as well! My water softener is wonderful! It has helped to alleviate that white dishwasher mineral residue, and my water heater isn't breaking every 6-8 months like it used to due to lime build up. I am sure it is also better for my hair and clothes as well! I highly recommend this place and their services!

They are a good service company for your HVAC needs and plumbing needs as well. My family has used…read moreboth! A plumbing emergency popped up one day and called them to get it fixed. They sent a couple of guys and they had it fixed it in a couple of hours. My sink worked after they left. Another emergency involved our A/C system. We had contacted a local Comfort HVAC company but they could not get the part needed to fix our AC. After 8 days without AC, mind you, this was the middle of August in Texas, we finally called 72 Degrees. I told them about the problem and told them we wanted to have the AC fixed by the end of the day. Believe it or not, they were able to get a part from San Antonio, drove it out to our residence, installed it and had AC that early afternoon! What a service. Now, here is the rub. It cost us a lot of money. In my humble opinion, they charge too much but you know, if you're hot after not having any AC for over a week, you will find a way to get it fixed. Thank goodness for credit cards!

I called them about getting a plumbing quote for a water heater installation. All I needed was a…read moreballpark. It's not anything I was gonna hold them to. They could've said starting at going up to an estimated amount. But no, she abruptly cut me off said thank you for the call and hung up on me. I won't be calling them back. I got another company to give me a quote using a picture I sent them. It was 60 miles away. That's the reason I wasn't wanting them to drive 60 miles for a quote.