Took my granddaughter to get her eyebrows waxed. Shawnee is the one who helped her. When we walked…read moreout of the salon, my granddaughter burst into tears because she's embarrassed of how her eyebrows look. It is the most horrendous service we have ever received.

I went in and got my hair done by Anna and she did such a phenomenal job!! Everyone there was so…read morenice, and it was very clean. 10/10 coming back again! Thank you:)

Tiffany rescued my overgrown pixie by giving me the cutest cut to style while I grow it out. Also,…read morethey carry a very large selection of Oribe hair products (if you try it you'll never go back). The vibe is laid back and friendly.

It's unfortunate to spend over $500 and receive poor quality results while also being treated…read moreunfairly. What made the experience even more disappointing was specifically asking for a stylist with extensive experience, only to be assigned someone with about a year of experience. We were genuinely excited to work with this salon, but the level of service and professionalism fell far short of our expectations. When we raised concerns and asked about a refund, we felt dismissed rather than taken seriously. Thankfully, there are other salons that stand behind their work and treat their customers with respect. I hope others don't have to go through the same experience we did. Based on our experience, I would not recommend spending your money here.

Honestly it was just plain terrible I went to get a perm and my nails done the perm was going ok…read morebut then I said something she must have taken offense to because you could feel the tension and the change, at my priority appointment we had discussed doing a perm this time so she said I won't cut your Hair today I will just trim it up so when you come for your perm we can cut it then...fast forward to perm appointment she drenched my back and she told me that I was only here for a perm not a hair cut that was a separate service she left me soaking wet and sent me on my way to the nail tech this was not my normal tech and honestly I am so devastated my nails are and have always been thin and just not good Shyann made them beautiful and actually helped so much this person ruined them and they are sooooo ugly now I just want to cry when I look at them I literally left the salon with tears rolling down my face I got in my car cold wet and crying and the fact that they knew and no one has called to see how to make it right or keep my business is shocking but par for the level of professionalism here I will never go back and will let everyone i talk to know by showing my nails (they speak volumes)

My best friend had been a loyal client for over a year and trusted Ashley with her hair. She came…read morein for a weave and asked for a slight trim with no length taken off. Instead, over 3 inches were cut and layers were added without her consent. She also asked for a blowout, but Ashley curled her hair anyway, increasing the cost. When she washed her hair the next day, her ends were clearly burned--likely why it was curled to hide the damage. When she called to speak to the manager, Ashley called back instead, became defensive, and accused her of lying. The manager later said she "understood both sides" but still told her she was no longer welcome--just for asking for a refund on a service she didn't want. They refunded the haircut, but the way they handled it was unprofessional and dismissive. Definitely not what you'd expect from a "high-end" salon!

Shelley did an outstanding job on my hair cut as well as color weaving some gorgeous highlights!…read moreI'm new to town and was apprehensive about finding a new hair lady, as well as completely changing my look. Shelley took my short black hair to sassy blonde and texturized a bob cut until it was perfect. I have a lot of fine textured hair so this was no easy feat. The salon is tucked away and a little hard to find but very clean & cozy. :)

I went to Shelley last month & was able to get an appt quickly because she'd had a cancellation…read more She was great & I loved my new cut & style! Definitely making another appt soon!

I was just a walk-in and Rosie gave me a wonderful cut! She cared more about how I looked than I…read moredid! I will be back.

Rosie has been cutting my hair for 7 years. I have very fine curly hair. Very few people know how…read moreto cut on the curl. Rosie is amazing! If you're looking for a great haircut and style, call Rosie. You won't be disappointed.

I had my hair colored and cut by Haley today, she did an amazing job, I would totally recommend…read moreher. Not only does she know what she's doing but she is super sweet and fun to talk to....I will definitely be coming back !!!!

To start off, the customer service and friendly staff is unbeatable. I came into North Albany…read moreSalon for a men's perm and was met with friendly faces and a tranquil environment. The process was quick and easy with no reservation required. By far the best salon experience I have ever had. If you are in the Albany area I highly recommend stopping by for anything you need, as it will be done in the most professional manner.

Terrible cut. MUCH shorter than I asked and it's uneven. My hair was to my waist...I wanted 4-5…read moreinches off. It's about shoulder length now And it will end up shorter since I'm having to see another stylist to have it done right. I'm glad it's healthy and will grow back ....

Wow! I just got my hair fixed after leaving this place. I…read moreended up going to Great Clips in the mall parking lot to fix this nightmare disaster of a haircut that I received at mastercuts. First of all the lady cutting my hair was not polite at all. Then above my right ear she cut way too far up for the "trim around the ears". On my left side the hair up front wasn't even cut. When I went into get my hair fixed they asked if I did this myself!!! No I paid 18 bucks but I feel like I got massacred. Come to find out the back was all jacked up also. WARNING!!! WARNING!!! DO NOT GET YOUR HAIR CUT HERE. GO ACROSS THE PARKING LOT AND GO TO GREAT CLIPS. Honestly go anywhere else. I get my hair cut every 2 weeks and am 38 years old and by far this is the worst hair cut I have ever received. Stay far far away from this place.

I never have a problem here. I can check in online which is helpful and everyone has been friendly.read more

I asked for a trim on my hair as the ends tend to split a lot. Came in 10 mins till closing and…read moreasked for a quick trim only nothing else and that is what I got. Ricky did a great job who I later found out is the new manager. Told them how I liked the aura/ vibe of the set up. There wasn't hospital lighting or unwanted customer service at my late convenience will come back again.