I've been going to Dr. Klein for over 10 years. His office is always responsive and you can be…read moreassured that you will always reach a human and not an automated device. How rare is that in today's society?? Dr. Klein is very concerned with every aspect of my heath.

Rather than go on a diatribe about the office staff (front desk) and office manager, I believe her…read morename was Janette, I have to believe there are many other Medical facilities in and around Olympia where you will be treated with common decency. Without all the details, I was stunned by the immediate defensive attitude of the office manager when I inquired as to why I was told my appointment was at 6:45 am (I arrived early as you do for a 1st visit), when in fact they won't open the doors until 6:45 am, so I waited in my car for 30 minutes. "Just wait in your car with the motor running." and "It's not even cold today." It was 36 degrees. I was also told I would have my annual physical (the whole reason I made the appointment) before I came in, but when I got there I was told I'd have to come back for that, that this was just a meet and greet. I can't comment on the doctors as I never saw them. I wasn't going to stay after being treated this way. Hard to describe in words how hostile they reacted to my asking questions about the offices communication. Guess they aren't used to being called out on their condescending behavior.

I am a structural and wildland firefighter, as well as a lifetime martial artist. Because of my…read more27-year career and lifetime of martial arts training, my 54 year old body has some issues, such as rotator cuff and knee pain due to injuries and wear-and-tear caused by hard use. I have also experienced high levels of stress at times from both career and personal life (haven't we all?). Being a naturalist, I am reluctant to take the standard AMA approach to achieve overall well-being, unless necessary. There's nothing quite like a trauma surgeon when you need one (hopefully not) and there are some western meds that really do the job (NSAIDS) for severe, acute conditions. I once hit my shin very hard with a hose coupling when fighting a wildfire and it left me barely able to walk. My partner offered me some Advil and I said "I never take that stuff." He convinced me to try it and it worked very well, enough so that I was able to continue work virtually pain-free. However, most of the injuries and general health conditions I've dealt with over the years have been treated with natural and holistic medicine, along with some physical therapy. Inflammation, pain, and stress-related illnesses have been treated with herbs, acupuncture, and homeopathic remedies, Sometimes the healing period has been long, but I have been able to avoid pharmaceutical meds (with side effects) and surgery (which sometimes goes wrong for people). I feel great and really believe it is because I have found a health care facility with providers who work for me. Fred Klemmer is an outstanding acupuncturist and Chinese Medicine doctor who has worked on me for over twelve years and has helped me immensely to heal injuries and deal with stressful situations, with both herbs and strong meditative acupuncture. Dr. Tim Shannon has been a great help, also. He has been guiding me with my supplement regimen and has prescribed for me a successful homeopathic remedy, both of which have helped me find a balanced mind and body. I highly recommend Heart of Wellness as a health care facility where you will find skilled, knowledgeable, caring health care providers. Sincerely, Dale Heidal

The clinic manager called me this morning and let me know that my membership fee had been refunded…read more She also asked if I would consider taking down my review I appreciate that and explained to her that my review would stand as I did not hear from the doctor herself. In my world, we do not send others to do our bidding.

Doctor Harris is fantastic. I came in after hours and knew right then he should be my primary. He…read moretakes so much time to try to understand what's going on. I'm confident in saying that he is the best doctor I've had. The staff are all wonderful and treat people with respect. My teenage son is a patient, too, and he's very pleased with this office and is never nervous. I would recommend this office to anyone, especially the after hours option.

My spouse and i went to this doctors office and immediately were at a loss of words due to the…read moreabundant display of medical advertisements. The rest room is covered with literally hundreds of different products almost as if it were a convenient store. The admin staff were very rude and condescending. The doctors bed side manner was absolutely horrible. my wife did not get good vibes and declined on the option to go to the follow up appointment however i did not follow her lead and ended up being stressed out every time i went. Im in a customer service field and expect to get the same product that i put out so never ever again!! Its really easy to get an appointment there and super cool being able to communicate with them via an iphone app but its totally not worth it!!! If you absolutely have to go make an appointment with the M.A. As he is very empathetic and less creepier.

I had what I can't quite confidently call the worlds strangest doctors appointment with Dr V. It…read morewas my second visit to this pain management practice. I saw the nurse practitioner the first visit, who I did like. She ordered some x-rays. and was very empathetic. I was under the impression that this was a follow up with the doctor, who would proceed further with the course of action I had talked about (at length) in my hour visit the week prior. Boy was I wrong! This doctor entered the room early, while the nurse was still taking my vitals. He introduced his intern/ med student, by insulting her school in an awkward joke. Then he asked what I was "in there for today." He very obviously handn't even looked at my chart. But before I was able to answer fully, he launched into a loud aggravated tirade about how, "Obama ruined his ability to do his job by requiring evidence based medical treatment." He ended the lecture by staring at me and demanding that I agree with him. I tried to redirect by saying I agreed that insurance companies make it very difficult to get procedures and tests approved. Then after a short couple sentences related to the x-rays, he asked me "so where do you think your neuropathy comes from." I said, "I think it's a result of my lupus." He belly laughs," Oh you're one of the lucky whites with an autoimmune disorder." aren't you lucky! Then he started on a history lesson about the black plague in Europe, which explained why "Whites get auto immune illnesses more than THE Blacks." and How it actually comes from our superiority and adaptability through natural selection and the plague. Again he stars at me like some maniacal college professor and asks, "how did the plague travel from the east to the west? (pause) Go on! take a guess! try!" I said, "trade routs." "YES! good job!" then another few minutes of The blacks the whites and the asians.... a little cursing. Then he says," and why did whites travel so much? because we're more curious than the blacks. and because of this we're more prone to addiction. especially heroin. (looking me dead in the eye) Don't ever try heroin. Me, "ok." At this point I wanted to ask, "BUT are you on it now? Maybe they need to Pee test you." (They are very big on pee testing everyone.) He asks his intern to go see if they can find the MRI of my back. They couldn't find it. So it's another round about Obama and how "in the good old days he could just give me a shot in my back based on where the pain is in relation to his nerve chart, but now we need EVIDENCE based medicine. so there's nothing he can do today. But they'll try again to get the MRI, or maybe order a new one." and maybe they'll focus on my knee pain because that's easier, but we'll need an x-ray for that. and.... that's it. That's what my $40 copay and the hour drive to olympia got me today. I left just gobsmacked - what just happened? I'm still in disbelief. And he talked sooo fast! It was absolutely insane.

I took my wife there today and Dr Vogelgesang walked into the room and the first words out of his…read moremouth were comments about the scar on my wife's chest - from a wound vac from her 3-way bypass surgery 5 years ago. The conversation went south from there. He was rude disrespectful and no other way to put it he was a complete A__ Hole! We were both in shock as to how rude this clown was. When he heard that my wife did not like opioids, he then asked what she expected him to do for her? We have never been to a pain management center and did not know what to expect. It appears this Quack is only interested in pushing narcotics. My wife and I were in shock from the lack of professionalism from Dr Vogelgesang. Had the appointment lasted any longer this A__Hole would have been picking himself off the ground.

My family and I have gone to this clinic for a few months now and I am impressed with the care that…read morewe've received. The ANRP, Ms. Kim, has been so kind and straightforward with every checkup. She has answers to all the questions we may have and it's reassuring knowing that you have someone that's so knowledgeable caring for you and your family. The assisting staff are also so kind and make our visits enjoyable. 10/10 would recommend!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

Although I've been a patient of Dr. Loomis for years, I'm switching providers at the next…read moreopportunity. He seems to have grown more cautious, formulaic, and by the book over the years, and not for the better. In addition, the office seems to have lost whatever customer service edge it formerly had. Example: I got a reminder for an annual checkup, and called in immediately to schedule only to find out the earliest appointment = 5+ weeks out. When I did have to get in sooner recently (due intense out of the blue back spasms), he seemed generally skeptical of my symptoms until I nearly collapsed in his office while attempting to demonstrate my lack of mobility due to my condition. The NA and front desk staff also seem rather nonchalant these days. Thanks for your prior good service, and I hope you pick up your game for the sake of future patients/customers.

I had a great experience here. I needed a check up, and they're one of the only family practices in…read morenorth Tacoma that accepts my insurance. The building is in the proctor neighborhood and the waiting room is very quaint and old school. No TVs or loud music, but a little bookcase full of books (including kids) and a play table for toddlers. Everyone was nice. We didn't wait more than 15 minutes before being brought back to a room. Dr. Loomis was patient, professional and relaxed. I felt like he was taking his time and actually listening to me. He made a few appropriate, helpful recommendations for my health and had good bedside manner. That's all I can ask for. Oh and they offer pelvic exams and Pap tests in office, so I can bundle my next check ups. Super convenient!

All staff we interacted with were wonderful. Facility was nice. They did their best to see us…read morequickly, and we got better quality of care than we were expecting.

Not a great experience and this is a new facility too. My…read moreson came in to get an xray due to being severely constipated. We thought he had a twisted bowel or a blockage from eating something as he has pica. Waited 2 hours for the xray got told only one machine and one technician yet the place was nearly empty. Never did get to see the xray, it got lost on its way to our sons PCP. Not a place I'd go to for an ER visit. More staff more machines and technicians who ibiw how to read radiography.