"It was the best of trips, it was the worst of trips," to paraphrase Dickens. I booked round trip…read morefrom Kansas City to Tampa. When it went well, it was great and when it didn't, it really sucked. The first bus I got on had a problem and we returned to the Kansas City station. No replacement bus was available so I had to reschedule for the next day. The company sent me a text message with a link to re-book it myself, so I didn't need an agent. Once we left KC, the trip out went well. Most stations had vending machines. A few had a restaurant area but the restaurant was closed. I don't know if it was the time of day or if they were permanently closed. We had a stop at a McDonalds that was the only real food I got during this trip. The Tampa station was shared with the city bus system and at 6pm on a Thursday the doors to the station were locked. Lucky the weather was good as I waited for my Lyft. The trip back was a mess, honestly. We left on time from Tampa. When we changed buses in Tallahassee, we left 30-40 minutes late because they had to accommodate a disabled passenger in a motorized wheelchair. In making room for her, they folded 3 rows of seats that had already been assigned. So some riders got displaced. We missed our connection in Atlanta because of the delay in Tallahassee. The agent in Atlanta was great and quickly handled the line of folks needing help. I got a new route, but had to wait 4.5 hours for a bus to Nashville. The disabled rider was on this bus, too, but they had more time to get her settled before departure. However, the seats that got folded were assigned and some riders again got displaced. Greyhound needs a better system that knows disabled riders need the space and doesn't allow the folded seats to be assigned. That bus was full, completely. The arrival in Nashville was welcome because the last two buses (Nashville to St. Louis and St. Louis to KC) were only half full and we had some space to relax. The drivers of both these busses were the same drivers I had going out a week earlier, and both were really nice and kept us on schedule. They deserve some recognition. The buses all had WiFi and their own streaming service, which was nice. They also had outlets so we could charge our devices. So the trips were some good, some bad. I'll think seriously before I decide to ride them again. The price was better, but the travel time and mishaps offset any money I saved. I may take a train next time.

I arrived to catch a bus to Montgomery. My bus was delayed which was no big deal things happen…read more What made it awful was the fact that the only person available to ask a question was an old fat man in a wheelchair that was screaming at everyone. I simply asked do I need to get in line or wait for the bus to be calked as is my first time on a bus. He threatened to kick me out if I bothered him with stupid questions. Im a disabled veteran and was not angry or loud I just didnt know what I needed to do because my bus was delayed and I was confused This man yelled at anyone that asked a question I began shaking it embarrassed me but anyone that was same color as him which was not white he was kind to He should not be allowed to work with the public