The place is beautiful, looks amazing from the moment you walk . The staff is very attentive and…read morethe residents are very happy!

Marble and chandeliers do NOT mean the facility is worth the trust. My grandmother was there for 1…read moreyear. The facility is wonderful if your loved one does not need medicine or begins to experience early signs of dementia. The CNAs are too busy on their cellphones, screaming across the halls to one another, screaming and arguing with residence and we witnessed a resident being toppled over by a CNA and lied to their daughter of why he was on the floor. We took her out of the Palace after walking in on a CNA arguing with her and learning that the CNA had hurt her 3 weeks before and threatened her not to say the truth while they blamed my grandmother stating she had hit herself. They do not allow cameras in private rooms either because they say its to protect their CNAs - no concern towards the resident. In addition, DO NOT let them persuade you to use their doctors & Do NOT let their psychiatrist Dr. PARICIO go anywhere near your loved one. It seems to be this particular location because we are now in Weston, and it is much better. We did give Weston the chance because seeing vast majority complaints are against the Kendall property. Really ashame that the management, esp the assistant manager lie, retaliation is present and blame is never their staff, but on the residents if you complain to her. Beautiful place, some of the staff really have good hearts that truly care, but all I can say is do surprise visits and encourage and reassure your loved ones to not be fearful of telling you if anything does happen.

The Palace Group in Kendall has been patient and caring in helping my mom and our family with the…read moredifficult transition for our mom from home to Independent Living. They are friendly, efficient, attentive and go over and above to not only make my mom feel at home, but help her feel like she's in a caring community. They organized a surprise party in their private dining room for my moms birthday last week. My mom hasn't stopped talking about the nice decorations, how sweet our staff were and how delicious the food was.

I can't even begin to describe how incredible the experience has been with my parents. I could go…read moreon and on with how great the staff treats them. Rather than writing an entire novel I'll give some examples. I'm long distance caregiving for my parents and they make it incredibly easy to communicate with them. My mom loves the activities and they send me pictures almost everyday of her smiling and delighted to be there. Their attention to detail is incredible no health concern goes unaddressed and they often notice signs and symptoms before my parents do and get them care promptly. They even went as far as throwing my parents an anniversary party including taking my mom to the salon and getting her nails and hair done for the occasion. Worth every penny! Highly, highly recommend!

Quality of care seemed very good. The rooms are unusually spacious and they are kept quite clean…read more Nurses and doctors are everywhere at St. Anne's and when they entered rooms I noticed that both nurses and doctors acknowledged the patient and visitors.

I was there 2 years ago cause I did a knee replacement. They offered me this facility…read moreI do agree the doctors are good and the best part is the physical therapy. They did such a good job with me. I was walking in one in a half weeks. They were so impressed. When I went in for this surfy I said I'm gonna do this and positive As for the food they need to do better. It wasn't good. But I survived. I will be back after second knee replacement this year.

I love spending time here. Gorgeous facility and the staff is great. They have an amazing garden…read morewith a bird and butterfly sanctuary. I truly enjoy it myself, I walk out happy as the people residing here bring me such joy. I have no family but I feel like the quality time I spend here (as a volunteer in hospice) partly fills that part I miss. The way the staff cares for the residents is admirable.

Bay Oaks is a gem for the elderly in Miami. We searched endlessly for a place and happily found…read moreBay Oaks for my Mother In Law. The accommodations, dining and care are exceptional. We couldn't be happier and I highly recommend it for your loved one.

So happy with the care I received for rehabilitation. The management is outstanding and…read moreresponsive. Great place

My mom sat wet for hours. Fell on the floor laid there until I got there to pick her up. This was…read morepost op for a broken femur. Very disappointed for the amount of money being paid here.

Both kudos and criticism. *Consistency in coverage,…read moreexcellent. *Quality of companions, very good however it requires a family member to ensure the dynamic works. *communication/ response, adequate, kind staff. *food quality, totally unacceptable. Poor. Quantity over quality.

Great place for independent and some floors for assisted living. Staff is very accommodating,…read morehelpful and very caring towards the assisted living residents. Food is restaurant quality with buffet style food for special holidays and occasions. Valet parking, cleaning and laundry service is all included. I would just stay away from their doctors at the wellness center as I found them not to be communicative at all with family members and continue with doctors your loved ones have used on the outside.

Skilled nursing very poor quality. Office experience was also poor quality no one there to answer…read morethe phone. All the care at night was very poor. A place as pretty as it is the quality of care needs a lot of improvement. awful place !! Very disappointing!!

This is not the place to waste your money. Our family has been involved with ERV since the…read moremid-80's. Terrible place. New owners do not acknowledge healthcare proxies power of attorney. They do not have good security and they also do not bill timely or correctly.