My wife got an appointment with a Spanish doctor and all was well for the first visit. However, getting another appointment scheduled has been horrible. They schedule my wife, and the day before call and cancel the appointment. This has now happened three appointments in a row. Not a way to do business. I am super disappointed, as I am a healthcare professional and this is NOT good customer service. My number is 305-283-9558 if anyone in this business decides to give me a call and get this matter resolved. read more

They make it super easy to schedule, they are great about sending reminders, my psychiatrist is super pleasant and compassionate. they also make it super easy to get refills since I've been on the same medication/dose for years now. overall I feel very comfortable going to them with any issues and confident that they have my best interest in mind. read more

Primera vez que fueron muy diligentes con los e-mails, la informática del récord, la interacción con el personal muy amena en fin fue muy buena decisión haber ido. read more

I tried to do my research before signing up. I called them to ask many questions about services, payment expectations, etc. I double checked that they accepted my insurance (which is fairly good). I signed up for ASD testing, as it's been strongly suggested that I get it looked into. I was assured that my insurance would cover all costs. When I went to my first appointment, I was told that I would owe a $200 copay, but my insurance would cover $100 of it. If I didn't have that, I could pay it off in installments. I was given a scantron test with almost 400 questions, put into a small room, and left to complete it on my own (with the promise that if I didn't understand a question that we could go over it later). 90 or so minutes later, I finished. I asked when we could go over those questions that I had trouble with and was told that we would get into it at the next appointment. I was then taken in to see the doctor for 30 minutes where she asked me about my psychiatric history and when my symptoms started (none of this pertaining to the ASD testing). I was told that I wasn't allowed to use diagnostic terms. I asked about the test I just took and was told that it was a general cognitive test. I asked about the ASD test that I was here for and was told that we would get to that in another session. Fast forward to 3 months from the first "session" and I'm back for more testing (at the urging of my partner). The doctor is 1 hour late to the appointment, but never once acknowledged her tardiness. No apologies. Nothing. She brought me to a small office-like room for an IQ test. She had her itinerary on her desk, including patient names and scheduled appointments. Naturally I was curious considering the tardiness, but there was my scheduled appointment for an hour ago. Apparently, she was going to be late for all of her appointments. When the test was over, I asked again about the first test I took since I had questions. I was told we'd go over it in the next session. Fast forward to today, where I got a phone call stating that I owe the $255 copay and it was past due. I tried telling them that I had no money (something I explained to them before I signed up). The young woman simply told me that if I didn't pay the full balance before the next appointment, it would be auto-cancelled (her word). I told her that I could not come up with that kind of money in a week but would still make payments when I could. I then asked about the $55 that was tacked on. She said it was my insurance deductible. I don't have a deductible with my insurance. For that matter, the copay for my insurance is $35, which we paid at the first visit (not $200 that they're trying to charge). So, long story short, they wouldn't answer my questions, told me how I'm allowed to answer theirs, tacked on $255 to my bill, blamed my insurance, never actually gave me the test that I was originally going there for, cancelled my last appointment, and refuse to give me the results of all that testing. read more

Terrible experience with Antony. Went here because my previous doctor is no longer authorized to prescribe my medication thanks to new law. Antony was helpful at first, but told me my disability was not "severe enough" for me to be worthy of continuing treatment. When I disagreed, he became offended and spoke dismissively to me, then explained my own medical condition back to me like I was a baby. He clearly does not have the empathy or temperament for this profession. read more

She( Melissa Tamayo) was/is one , if not the best, ever amazing understanding mental health professionals. Always very thorough, listens well, explains the Rx she prescribes and what to expect. Very nice and professional but also very easy to talk too. I'm very impressed and relieved that I was blessed to get her help. You won't be sorry dealing with Harmony. Katherine Sieg read more

I want to start by saying some positives: the staff there is LGBT and especially trans-positive, so if that is a concern of yours, then you will feel safe and welcome here. At my time, of going, there was another visibly LGBT person as the receptionist, and I felt a lot calmer going in as a trans person. Onto the negatives: I was referred here by my GP because I have been having severe ADHD symptoms as of late, among other worrying symptoms for other conditions, and after connecting a few dots with friends, we decided a screening for these conditions would be in my best interest. I was told by my GP that I would be given a several-hour-long screening once I saw them. There must have been a mix-up when making my appointment, because I saw a member of medication management for 15 minutes (more than 30 minutes later than my set appointment time). I did not have insurance, so this cost me $425. For 15 minutes. You can see why I am already starting to get frustrated with this situation. On top of this, the practitioner did not listen to my chief complaints and symptoms that were bothering me. Instead, she went through my patient portal and read through my history. I was diagnosed with PTSD years ago, but have since found ways to cope. However, not according to this woman, because I was "fidgeting and nervous" (read: stimming to self-soothe in an unfamiliar environment, especially because this woman was reading off some of the most horrific traumas of my life like it was a menu at a restaurant). I was told I was a "survivor" in a way that felt patronizing and insincere. She asked off a checklist symptoms to see if I fit certain conditions, such as Bipolar, but did not actually ask me to describe what symptoms I was personally experiencing or noticing. Ultimately, she decided my PTSD was far too much, and prescribed me an SSRI. I told her, as she was trying to shoo me out the door, "I'm here for ADHD symptoms," and she told me "we have to treat the PTSD before we can treat the other conditions." I hadn't been to a psychiatric professional since I was a child, and I often take a bit to process my feelings, so it wasn't until the drive home after I'd made two appointments--one for therapy, one for medication management--and then canceled them as soon as I realized just how brushed-off and mistreated I felt. $425 for a woman to tell one of the most vulnerable groups in society "I'm not going to listen to your needs, despite that being my literal job." read more

I was a previous patient of Yoneka Powell's. She helped me to address a previous diagnosis of ADD to prepare for my board exam. I sought the services of this facility for 4 months and at the end of 2023 I passed my boards. Yoneka and I met in December and discussed if the services were still to continue, as I passed the boards and began to have bouts of hypertension, thought to be secondary to ADD medications. At the time Yoneka and I decided to discontinue services and I was told if I wanted to continue to use the services of Harmony United, I should reach out before the end of 2024 to avoid new patient costs and paperwork. I said thank you and thought that was that. I got a call and an email about owing $265.00 for a missed visit in February. The person on the end with the billing said we have it recorded here that you attended the teleconference, which was a clear lie. I have emailed billing multiple times with invoice attached as requested by another representative of the billing department, and till this day I get routine reminders about owing a bill for a service that was neither rendered nor agreed upon by both parties. I emailed Yoneka Powell at the info email provided from a previous concern and have no recieved no response, other than frequent harassing reminders from your billing department. Stay away from them read more

I had an abysmal experience. I saw ARNP Amanda, who isn't even based at this office. Even though I had no history of mania or hypomania, she diagnosed me as Bipolar 2 and stopped my antidepressant. This may not sound like much, but I had been on the antidepressant at the max dose for 6 years and was only given a 2-week taper. This caused very severe symptoms for me. When I complained, I was told that this was further evidence that the antidepressant was worsening my bipolar disorder, and I had an antidepressant-induced mixed state. I felt totally gaslit. Stopping an SSRI too quickly can cause severe symptoms, Harvard recommends a 6-week taper. But when I had those symptoms, I was told it was a mixed state. Also, I paid a lot of money for ADHD testing, and had a huge issue with their billing department. They sent inaccurate receipts to my insurance, which is fraud, and I called repeatedly asking them to fix it but got nowhere. What makes it worse is that they lost my medical records from the testing. I can not believe the incompetence. They had the nerve to ask me if I still had a copy of the records. They charged me the out-of-pocket price for that testing AND charged my insurance which is illegal insurance fraud, and they didn't even keep the records. read more

So after completing all kinds of information over the phone with the person initially making my appt I was told I have excellent insurance and would have no co-pay. Wow! Ok we set up the date for the appt and next came the 28 page information sheet which took hours to fill out completely. Now for the appt the person I saw, went over every bit of info on those papers. I was told that she took lots of notes and the therapist I'd see would not have to go over it again. Ok I go the next week to meet w the "therapist". She completely went over every question again. I left feeling as if I had just wasted my time. Now just to make it clear, I asked each time before leaving if I owed anything. The answer was "No". I come back the next week and asked the therapist why she felt the need to go over the same info I already explained to the first person. She replied it's just protocol. I really was not feeling as if she could give me help as the nature of my visit is really because of someone else causing stress I my life. I'm just trying to deal with it. I was told you may want to go to Al-anon. Hmmmm I really don't want to hear other people's sad stories. Anyway I again made sure to ask if I owed anything. Now my next visit was scheduled in July 1st, with the original person I saw and wrote a prescription for a Rx I have been taking for over 10 years. I received an email that I owed $350 and it was due by the next day June 30th! Really and if it's wasn't paid they would cancel my July 1st appt. sure enough I got an email stating the appt was cancelled. I replied back that I was still coming to the appt on July 1st. Suddenly I got an email saying yes I could go. Upon arriving at my appt I asked the person behind the counter why he never told me I was going to owe this amount???? He said there was confusion and Medicare was not my primary insurance but instead BCBS. Guess what ??? As if April, Harmony does not have a contract with them so now the payment is due from me?????? Wow. Something is fishy and I'm investigating why this wasn't discovered earlier or that no one told me they did not accept BCBS Not very happy and I doubt if I ever go back again! I truly think they need to be investigated. I wonder how many others are suddenly stuck w a bill they had no idea they would receive and on such short notice!!! read more

From the scheduling staff to the practitioners, I felt very cared for&very comfortable. They are knowledgeable, listen easily and well, to work to make things right & better for you read more

Do NOT come here. If you arrive one minute late to "getting there 30 minutes early", they will tell you to go home. Absolutely fucking ridiculous, go somewhere else trust me read more

The administrative practices of HUPC are so atrocious they pale the work of the professionals and their staff. The barriers between patient and care provider, created by the administration, and modified seemingly weekly, create an environment devoid of compassion or care. read more

they were very professional listend to what I had to say and advised me of what they thought was best for me very good experience over all

Possibly the worst administration staff in the entire world. AVOID them at all costs! I started seeing them January of this year and cut them off recently. In that time, they cancelled FOUR appointments I scheduled and one appointment they scheduled in a different city . I was forced to pay the $200 for the online ADHD test when my insurance covers the test in person, because they canceled two of the appointments. And then, they didn't even freaking bother to tell me what my results meant !!! It's deplorable that they are being allowed to continue operating. I will say that my experience with Dr Susan Davis was lovely, it was just the unprofessional administration that was absolutely mind blowing. It's just ironic that this is the least compassionate medical facility I have ever been a client for, and it's a mental health office... read more

I'm a person that gets pretty anxious going to anything and will get discouraged easily and they made me feel very welcomed and comfortable. Light environment, smiles and kind people and the lady that helped me was very good at making me feel completely at easy and helped me. read more