Unacceptable for a person who checks in for an appointment and waits to be seen for an hour, to get…read morea phone call asking if they're coming in. Second time this happened. Response? Oh, sorry. Is it so difficult keeping track of three patients in the waiting room? Beyond furious since it definitely affects the patient' s mobility issues and causes unnecessary pain. The medical staff there are fantastic. No complaints about Drs or nurses.

Terribly incompetent staff. Waited a month for an appointment and at the 11th hour (afternoon the…read moreday before the appt) called and said they didn't receive any doctors notes and they will have to call my doc to get them or they cannot see me. Never got a return call UNTIL 20 minutes AFTER the scheduled appt. with a voicemail that says the following. 1. We wanted to let you know we received the notes from your doctor and 2. Why didn't you come in for your appt? I call them and the only thing they can do is schedule another appointment for 30 days out. Avoid these losers like the plague.

After my knee replacement in June I had the great fortune of choosing O&SMS for my physical…read moretherapy. I was matched to the amazing Charlie Brown who encouraged me, gave me positive feedback and challenged me to do just a little more every session, was ever-so-patient explaining why that spot continued to hurt and when I could expect it to feel better, and gave me advice for when I was on my own. I had exercises to do every visit and could feel my progress! Every member of the staff, from front office to exercise room, treated me like their best patient. Highly recommend!!

Great Dr but bad communications no direct contact. I am still waiting after a week to talk with the…read moreDr. They Called two days after I called at 7:30 am and said sorry I missed you.... no call back nothing...

Great experience! Great Doctor. Great Staff. I had a spinal…read morefusion (T12-L3) when I was younger, and in the last 6 years, my back had been getting progressively worse, with deterioration and bulging disks. My orthopedic insisted L4 was the issue, and that I needed another fusion ASAP. I had recently learned about PRP shots and how they help with degeneration, so I decided to call Dr. Nolan to see if I was a candidate. He spent 35 minutes on the phone with me (free consultation) which ended with him thinking it was my Si joint, not L4. When I got there, I learned that tight muscles were pulling my right hip up and back. He used gentle methods. I am now aligned and my back and hip feel so much better. I wish I had found him 6 years ago!

Dr. Bill gets right to the problem and fixes it. Office is conveniently located , clean and…read moreprofessional!

Always professional Always accommodating…read more Always helpful Always nice Shout out to: James NP = Great addition to the team Shannon - MA Dr. T Dipthee (sp) Tiffany The whole team is wonderful and works together

The receptionist was very nice as well as the staff. However, I have heard from several people that…read morethey try and push procedures and this is 100% true. I have RA and none of their procedures would work as I'm at the point where my joints need to be replaced. They refused to take over my pain management from my doctor, which makes me think they should have a tagline with their company name "Advanced Pain Management Center (except for pain medicine) and I wouldn't have wasted so much time completing a huge packet of paperwork and the time going there. I guess if procedures could help you then check it out, if you need pain care medication management, look elsewhere!

Dr Hanak should not be allowed to see or treat patients. 1 star is to generous! He listened to…read morenothing I said, tried to push a bunch of prescription medication regardless that I stated I don't want to take medications daily and then stated he didn't feel my condition merited the plan of care in place by my pcp and Dr Patel. I don't believe he reviewed my up to date info. prior to meeting with me. And he crushed my hope that my current plan of care may help. The resident seeing me along with him even spoke up and disagreed with his statement that he didn't feel my 3 herniated cervical discs are causing my discomfort and that I will not benefit from epidural neck injection being managed by pain clinic. The office manager heard conversation and had to step in to try and help. I left in tears w prescriptions i will not fill and my hope of future better days and pain relief crushed.

I recently had the great experience of meeting Dr. Hanak at the Charlestown Spaulding rehab. I have…read moreworked with many physiatrists in the past, Dr Hanak is on a higher level than any of the doctors. He is easy to talk to, he is extremely knowledgeable and thorough. He ordered X-rays for me. I do not recall ever having X-rays. It is a puzzle why my PCPs in the past did not refer me sooner.

I was not completely healed at North Shore Spine & Rehab -D.B.A. Woburn Family Chiropractic…read more I most likely never will be 100% ever again. However Dr Pendolino was honest and straightforward. He gave good treatment and I responded with good results. His treatments worked and made my life much more.....enjoyable and less painful. My health insurance was in his network and that is how I came to him. His receptionist, Lisa is a sweetie and a gem. She made it a bit less anxious and painful to go there. Really! That's how pleasant and nice she is. Appointments are easy to make and to schedule. I was in and out in under 30 minutes which was appreciated. I would def go back again to him if I was in pain. I am glad I have him on board with my neck and back issues. I would def recommend him to anyone.

If I could give Dr Pendolino and his staff 6-stars, I'd do it in a heartbeat…read more I've been to upwards of a couple dozen chiropractors over the years. They're all very nice but "nice" only gets you so far. When I go to a chiropractor, I'm going for 2 reasons; 1. Relief; and 2. To get a LOT of questions answered; That's just how I am. When I go to any doctor, I want to know... 1. If the doctor can comprehend precisely what I'm going through; 2. How it got that way based on the info I gave him/her; and 3. What can be done about it; and 4. If it's truly rehab'-able, or if it's a forever maintenance kind of thing. I want someone who not only can answer my questions with an air of expertise, but who also WANTS to answer my questions and WANTS me to REALLY understand what s/he understands the path of healing/restoration that is available to me. Dr. Michael Pendolino is GUILTY of all of the above. First, his reception Lisa is, how do I put this?, kind of like a big sister/young mother. She's very sharp, great with details and sorta thinks to remind you of everything you need to know in case you forget it. Which is good because I can lose my socks on my way from the bedroom to the kitchen. Dr Pendolino has a very sharp, engaging mind. You can tell, without a doubt, that he's extremely knowledgeable and exceptionally passionate about his work. To-date, I have only done spinal decompression here. If you don't know what it is, Google it, but it's a fairly recent, proven therapy that helps restore healthy disk function. So, if you have collapsed and/or bulging disks, or pinched nerves, etc, a few pulls on this Star-Trek looking thing and you start to notice some "interesting" relief. My head just wasn't ready to believe I felt better so quickly from a collapsed disk I'd had in my lower cervical. Spinal decompression is not covered by insurance and it can be a bit pricey but they have a financing company available and, even with a couple of credit blips, I was able to get credit instantly. Believe me, if your back/neck is hurting because of disk problems, this is totally worth it! I can't yet speak for his regular chiro mojo but, if you are suffering from back/neck problems, I strongly suggest you contact Dr. Pendolino and set up an appointment for a consultation with him. He'll answer all your questions to your complete satisfaction. There is also a phyiscal therapist and acupuncturist in the office, and a massage therapist coming soon.

I highly recommend this place. I had severe shoulder pain and after being treated by Becca for a…read morefew months, I am now 95% pain free. She listens carefully, diagnoses the problem, and is patient in her approach to healing. If you're looking for a physical therapist who is very knowledgeable and genuinely cares about helping people, Becca is the one!

They lost me as a potential client for their controlling attitude and playing blame game w them…read moremore interested in winning the he said she said silly argument over ridiculous insurance referral responsibility that started w receptionist so I left never even getting inside for my appointment! Then their so called Administrator called me days later evidently to continue their blame game so I hung up! They evidently didn't get the memo about never arguing w the customer!