Not once but twice! Both parents had funerals and burials there. They get your money and your…read moreservice done, and then they are done. First time it was the grave marker. It took several months, multiple phone calls, multiple visits and getting HQ involved to get it. Second parent done and now it's a simple year plaque. 9 months later, several visits to the office and still no year plaque. added to the marker.

"My father was buried at your location Fisher-Pou Bayview in Pensacola, FL. My father's funeral…read moreand burial were paid for at the time of his burial. He was buried on 9/6/2025 next to my mother with a joint memorial/headstone. The only update to the headstone was the addition of the YEAR of my father's death which SHOULD have been a simple addition of a metal plate with 2025. All other details were added when my mother was interred. It is NOW 5/7/2026 and the plate with the year of his passing is STILL not there. We have contacted, stopped by the location and spoken to your office MULTIPLE times. We've heard many excuses such as: the plate with the year arrived and it was wrong font, the person who handled our father's arrangements is out of the office and no one else can answer, someone has been ill and been out of the office....and it goes on. Clearly, no one at this location cares about this but we do. This is NOT how to run a business. In previous years, this was a very prestigious funeral home that provided excellent service. No longer and your reputation deteriorated over the last decade. In addition, you really should inspect the grounds. In TERRIBLE disarray.

Excellent customer service and care from this funeral home. Katelyn went above and beyond services…read morefor me today as I requested help with my mother's ashes. Her professional curtesy was so very much appreciated during my time of sorrow.

My father passed away last month, and I was overwhelmed with the idea of what to do next and where…read moreto even begin. I knew he wanted to be cremated and placed in the memorial wall at the Barrancas Cemetery in Pensacola NAS. So I did a Google search, I saw that this place was the closest funeral home to NAS that was open, and I figured that they've done the Barrancas thing before, so I called them. What followed next was service that was so wonderful that it took a huge load off of my mind. During our initial meeting, everyone was so kind and delivered customer service like Chick-fil-A employees. They have different service packages based on the amount of life insurance there is, which is actually pretty nice, because you don't even get bothered with seeing the various boxes or flower arrangements that you can't afford. I hate to talk about it so nonchalantly, but it was like building a burger at a gourmet burger restaurant. We just went down the list checking off stuff together. The box, the flowers, the prayer cards, the catering packages. It was really easy and nice. They will take your photos, digital or tangible, and add them all to the slide show at the service for you. So you don't have to worry about scanning them all yourself. Also, side note, if you have some real photos that you've been watching to make digital, just give them a flash drive during the photo process and they'll put them all on it for you. So nice. The actual service itself went seamlessly. We showed up and everything was set up perfectly. The priest we hired did a good job, and the funeral home was able to coordinate wonderfully with the full Naval honors that he was given due to his service. The catering was laid out for us and the staff there was going around asking everyone if they needed anything, taking trash from us, and just being super helpful in general. Overall, this place was perfect. I couldn't imagine them going anymore above and beyond for me and my family during our time of turmoil. If you're looking for somewhere to go and you're reading this review, call them. I vouch for them.

My family used Trahan Funeral Home to handle my father's cremation and graveside service in…read morePensacola. Unfortunately, the experience was extremely frustrating, particularly because I was coordinating everything from out of state. Communication was one of the biggest challenges throughout the process. Emails frequently went unanswered, and I often had to follow up multiple times or have my husband call in order to receive basic information. This created unnecessary stress while trying to plan a memorial for my parents. One of the most upsetting issues involved the handling of my parents' ashes. I had specifically requested to either be present or be on a video call when the ashes were divided. Despite that request, the ashes were split before I arrived in town. When I arrived, I also discovered that the cremated remains of both of my parents had been placed together in a single bag. I requested that they be separated. The staff member I had been working with was not present, and the owner initially told me to return the morning of the service if I wanted them separated. After pushing to have it addressed while I was there, he ultimately separated the ashes himself by using a spoon and dividing them by color into two separate bags. The interaction was uncomfortable and felt unnecessarily argumentative during an already difficult moment. Planning the service itself also required repeated follow ups to clarify details such as what would be included at the graveside. While the service was ultimately coordinated and the military honors were arranged, there were still some disappointing aspects. We were only provided one option for a minister. I had explained that my mother practiced Buddhism and asked whether the service could respectfully acknowledge that. The minister told me directly that he "wouldn't touch on the subject of Buddhism." During the service, the tone felt heavily focused on promoting Christianity rather than honoring the lives and beliefs of both of my parents. He also read from the obituary but did not read it in full, which was disappointing given how carefully it had been written. I was also surprised that when asking about urn options, I was told to simply purchase one from Amazon rather than being given guidance or a selection of options. Once the graveside service began, the coordination at the cemetery itself was handled professionally. However, the process leading up to it involved significant communication issues and unnecessary stress during an already emotional time. Families planning services, especially from out of state, rely heavily on clear communication and respect for their wishes. Unfortunately that was not our experience.

Thank you so much for your kindness and assistance in transferring my dad's ashes. I was at a loss,…read moreand my cousin suggested you. It's unfortunate that many people come here only to complain, but I've personally witnessed the generosity and genuine service provided by Trahan. Thousands of people have used Trahan in times of need and have been incredibly appreciative. I can't express how grateful I am for your help.

The hospitable greeting when you walk in and exit The cleanliness and temperature of the facility…read moreTheir patience and thoroughness Of the process for my loved one's home going The pricing was exactly what was advertised online which was affordable and the quality was 9 1/2 because of some typos not paying attention to detail I will refer others to them and I've planned for them to take care of me when the sun sets

Well, We Smith *Herbert Family. Truly Thankful for all helpful, respectful, that staff gave us…read more Especially Ms.Tracy B, for helping us ,Yes,Ms.Cathy for that she shown Family. For making Late:Anita M. SMITH Beautiful HOMEGOING FLOYD *ANNETTE HERBERT

Our family received exceptional care from Tracy Morton and her staff. Dealing with the death of a…read moreloved one can be daunting and Mrs. Morton helped us navigate uncharted waters with grace and professionalism.

She and her staff are very rude..They treated our family as if the service was free. I will not…read morerecommend her to my friends and family. The atmosphere is cold and unfriendly.Stay away¡!!