Had a small admin issue with my Wintrust account. Winnetka branch banker Erick G took care of it…read morewithin 24 hours. Wish every bank was this responsive, shout out to Winnetka Wintrust! Excellent customer service.

This is a great bank. Ive been using this bank, specifically this branch for years. The branch…read moremanager and all her associates are always friendly and try to help me 100%, as much as any bank I ever used in the past! They occassionally have the best rates around,and I'm very happy with Chris, Mary, and Liz. Dont hesitate to use this local bank. Mr. S

UPDATE : The Branch manager reached out and immediately got…read morethe situation resolved. She was apologetic, empathetic and quickly took care of the error. She also said she spoke with the staff and let them know what to do in the future. I'm so appreciative of her. I feel she went above and beyond and should be recognized for that. Original review: There's a teller who is super nice, I wish I knew her name because she deserves 5 stars...her supervisor has no idea what a smile is or how greet customers. My main issues is the ATM. The first time I tried to use it, it wouldn't take my card. The second time it took my Check but said there was an error and that my check wasn't deposited. That happened on Saturday, I went in today only to be told to wait until tomorrow to see what happens. If it doesn't post then THURSDAY they will get the checks from the ATM. That means it won't clear till AFTER the holiday weekend. Also, I have tried to use the ATM inside the bank after hours but my card didn't work on the door. I've also tried trying to deposit my check online only to have an error message occur. It's not convenient to go to the bank only during business hours. Perhaps this isn't the right bank for my money.

D*****, almost 89 years old, was in need of having a document notarized for an Apostle Certificate…read moreto be completed. This is a document that is needed by attorneys in another country and the court system there so as to expedite the matter due to D*****'s advanced age. An Apostille is a legalization of a document for international use. For some reason, every staff member I interacted with at this bank seemed to be clueless as to how to properly complete a Notary for an Apostille certification. September 17th, I brought D***** to the bank to get a document notarized. D***** is medically certified as disabled. It is a challenge for her to walk and keep her balance. Coming to the bank is very difficult for her. Ms. Angela Bentley, called us over to her desk. I explained our needs to her and she gave me the standard stamp. Having needed an Apostille certificate before some time ago, I thought there was more that needed to be done but Ms. Bentley assured me that was all she could do and it was fine. I must say that she was positively unfriendly. I felt like we were encroaching on her time. September 26th, I was able to use a day off from work to travel 14 miles to the Secretary of State building in downtown Chicago. At 9:30 A.M. this trip takes over an hour. I paid $20 for parking and walked to my destination. Upon producing my document to get certified, I was told that it was not notarized correctly. The person there showed me an example of the proper stamp the Notary should have for this process. She also gave me an instruction sheet for the Notary on how to properly Notarize the document. That same morning I drove back to the bank in Skokie and this time I spoke with Ms. Mi K. Balderas. It turns out she is the Vice President of this branch. I explained the situation to her and told her that the Notary had been done incorrectly and I had told Ms. Bentley this was the case but she was dismissive of that. Ms. Balderas became quite condescending and began talking down to me about how it was done properly and the document should have already had the stamp printed on it from the attorney. The instructions from the IL Secretary of State clearly stated the Notary should stamp it but could also hand write the necessary stamp in question as well. She merely glanced at the paper and simply told me I needed to get the stamp elsewhere and bring it in with the stamp. I left and went to my own Chase Bank right down the street. The Notary there knew exactly what I needed. He produced the proper stamp for me and stamped the document, but of course he could not Notarize it because D***** was not present with me. Now that I had the document properly stamped, it needed to be filled out and Notarized again so I returned to Northshore Community Bank and Trust for the third time. There I again met with Ms. Balderas and told her that I now had the proper stamp on the document and could Ms. Bentley redo the notarization. She then notified me that Ms. Bentley was on vacation. She could notarize it for me but I would again have to bring 88 year old D***** back to the bank. So I managed to completely waste a day off from my job. October 1st I brought D***** back to the bank with the document, which now had the proper empty stamp from a different Notary, to get it notarized again. This was my fourth trip. Ms. Balderas was once again the person I dealt with. Ms. Balderas spent some time asking for D*****'s identification, examining it very carefully, and checking her computer for something at a very slow, methodical pace. She finally produced her Notary stamp and notarized the document for D***** and filled out the information on the stamp that she didn't seem to be aware existed before meeting me. October 5th, I used another day off from work, another 14 miles traveled, another hour spent in traffic, another $20 for parking. Upon producing my document to get certified, I was told that it was AGAIN not notarized correctly. Ms. Balderas had put her own name on the line where she should have written D*****'s full name. Can you possibly imagine how I felt at that moment? How can so many people at this bank be that incompetent with such a simple task? I decided it was in my best interest not to return to the bank that day. October 8th I brought disabled 88 year old D***** back to the bank for the THIRD TIME, my fifth visit, to get this notary completed properly. We finally sat with Ms. Hooda. I explained to her, step by step, what to do and what not to do. She notarized it properly and we left. This should have been a simple task. After five trips to the bank, over three hours in traffic traveling to downtown Chicago and back twice, and $40 in parking fees, this task has still not been fully resolved. I can only lay blame on the people I dealt with at Northshore Community Bank and Trust, Ms. Bentley and especially Ms. Balderas. The immense inconvenience and waste of time and money that we endured is inexcusable.

Their Promos are BS. Don't bother with any of them…read more Customer service sucks: they read from a script, and can't add anything to the script. They can't explain their own policies. Not worth the hassle. Closing account ASAP.

No complaints here. There are two teller windows, with bulletproof glass to keep you safe. But it's…read morereally for the teller, so I guess I don't feel safe. But at least the money safe. Never had any issue, except the drive-through ATMs sometimes are not working, so I have to go in. Not really an issue as the line isn't so bad inside

The service you receive from Time Bank employees is outstanding. Requests that take weeks from some…read morelarge banks. Are answered in one phone call at Time bank. During the Covid shut downs I was trying to sucure a PPP loan for my business, and was given the run around by other banks. Time Bank worked with me and I was able to secure the loan in days. I would never consider banking anywhere else.

Park Ridge Community Bank been working with me and my team for commercial lending on projects in KY…read moreand IL now for over three years. They have been excellent partners and always go out of their way to provide good service. On the three deals we've done with them, financing has never been an issue -- even in situations where the deal came down to the final few days for us to gather banking requirements. Would highly recommend PRCB for commercial lending!!

Great service at this location each time I've been here. It's never packed and you can get help…read morefairly quickly. Def a recommended location.

Really great location to drop by for banking. Free parking, short lines, and most importantly:…read moreexcellent customer service. This time it was a professional named Aman who addressed my elderly dad respectfully (formal "Mr. (Surname)" and listened attentively to his requests, and cheerfully responded. She was exemplary in warmth and service. Our time in the bank was brief and effective. Signage about change in hours was clearly posted. Thanks for the great experience, Chase.

This location moved. I wish I had realized before I drove here. Now which location is closest?…read moreDowntown Skokie or Touhy Avenue?

I rarely take time to actually write and post a review, but wanted to notify others to avoid this…read morebank at all costs. If it was possible to give 0 stars, I would. Was trying to get myself added to my elderly fathers account as a co-signer, went in earlier in the week to make an appointment in person, confirm what was needed. All parties on our account showed up and were present at the scheduled appointment time of 9am, and when we walked in, they stone walled us. Said they couldn't find our appointment. Even though it was made by them two days prior. Absolutely no respect for peoples time, no semblance of process or professionalism. My 8 year old has better manners than the employees in this place. When we explained our problem, Marina just kept staring at us with a blank stare. I felt like I was in the twilight zone. Do your banking literally anywhere else. You have no chance at success with trying to interact with these hostile employees.

Skokie Medical Clinic, opened an account with U.S. Bank on Gulf Road. We were promised $750 if we…read morekept the balance over $15,000 for a period of two months we exceeded that by several months. The account was open on 7/23 "it's a promotion that we currently have" Never received the $750. We still have the account, and after many phone calls, and at least 3 to 4 hours of talking to different representatives. It turns out to be a total fraud is what we feel. A large banking, institution, taking advantage of a small business not to mention it's a start up! I want to say the rep was, Naz that helped us set up the account. I will not return phone calls.

There were only two RUDE women working at the 4450 Golf Rd in Skokie US bank, totally ignoring my…read morequestion if there is another banker to help after me waiting for 20 minutes in the lobby. Like I wasn't even there. Very rude and unprofessional! Certainly not going there again! Shame for US bank to have such awful employees.

Very easy to set up accounts. Very friendly staff who are willing to help! Would recommend!read more

The staff at this location did a exceptional job assisting me with everything I was satisfied. The…read morewait was not too bad at all considering it was really busy. The ATM drive through is definitely convenient as well.

Horrible. Customer service is horrible. I recommend you people Never use Huntington Bank !!!!!…read more When you are pregnant you look tried There are ignore you rude to you !!!! You couldn't ask any questions for dealer!!!! Dealer don't wanna do anything. Even you couldn't ask to know her name. If you ask she said I don't have to tell you!!!!!! There is everybody same look at YOU are poor!!!! We don't have customer service !!!!!!

I have nothing but positive words to say about this bank. Saad has been always pleasant and very…read morehelpful with all of my banking needs