I hope management and all other levels above know how much the team members at this store care about the guests and go above and beyond. Living in Montgomery County, I often deal with cold people. Right now we are experiencing some personal challenges. So I wanted to write and say that Paul and I were treated particularly well yesterday 4/7/26 by more than one team member at this store. Starting for me with the pharmacist who came from behind the pharmacy and assisted me in finding an over the counter product that has since helped me tremendously. She was so kind and willing to help without question. Then later after purchasing my items, I was standing waiting for my husband to finish with the groceries. Another team member from customer service saw me and asked if I needed anything. I told her I was waiting and she invited .me to sit and wait on one of the benches. Its nice to have such a kind store in our neighborhood read more

Customer Service is non-existent at this location. I would not recommend. So many bad experiences. Today's was I drove out of my way to go there to make a return WITH receipt for my handicapped mother since its hard for her to get around. I waited 15min while they intercomed for someone to come to customer service area to help me and then another worker knocked on the management door where there were 2 people inside...they were informed there was people waiting for customer service and they shut the door and didn't come out. Employee knocked again, they took their time and finished what they were doing and came out. The lady also waiting to make a return behind me was complaining that their customer service is the worst at this location and they make simple things difficult. Someone was finally coming over to help me, customer behind me warned me that the person coming was not nice...she was correct. From there, she would not give me cash back for the return even after verifying my phone number. I had a receipt (proof of purchase) and they were giving me a hard time. I did not have the exact card my mom paid for with me, She would not do the return. I wasted 30min and another 20min driving there and went home with the item in hand to tell my handicapped mother she had to go in and make the return herself. There was no care or customer service. Manager apologized to person behind me for having to explain to me why they couldn't give me a return stating it was for security reasons. This makes no sense. We don't need this kind of security of making a simple small return with receipt and verification this difficult. I told the lady helping me that I would leave them a not so great review because there was no customer service -she shrugged and didn't seem to care. Better management is needed and customers are what is keeping your stores in business, they should be treated with more care and respect. read more

It's a crappy store and the employees aren't nice. My elderly mother has been going there for years and one day forgot her wallet. The store manager was mean and wouldn't let her run home to get her wallet. They also never have any product on the shelves. I would avoid it. read more

The self-checkout system at Harris Teeter utilizes AI-powered cameras that monitor customer movements and scanning activities. If you move your arms incorrectly or do not scan items, the system will halt the checkout process and require an associate to review your items. This technology is designed to deter theft and ensure that all items are scanned, which can sometimes feel intrusive or unnecessary. My issue is with not the technology but with the human intervention. When the associate intervenes, you are now branded a potential crook. They will stand there or off to the side and watch your every move. I spoke to the manager, Eric, at the Olney store and he just looked at me and said nothing. If I had to say what needs to be improved the most about this experience, I would say Eric needs some customer service training. read more

We started using Harris Teeter curbside pick-up during COVID and now can't imagine ever taking time to go into the store again. Such a time saver! It took getting used to at first, but now we are hooked! The people who work there who bring out our groceries each week are so incredibly nice. I can't think of a single time they've made an error in selecting the items we ordered online. Really grateful to have this service available. Harris Teeter always has a great selection of items. We do try and shop sales to save money and they do have good sales on many items we typically purchase. On rare occasion we'll need to go into the store for one or two items. We always use the self-service registers to check out. There is rarely ever a wait to do that. Overall, very glad to recommend them! read more

Just shopped there today and loved it great selection of produce nice and fresh. The prices can't be beat with a lot of two for one Ben & Jerry's ice cream and the cheese and because I'm a senior I even saved more money that is gonna be my new to to go store and the staff could not be nicer or more helpful.! read more

(4) ~ I'm increasing my earlier rating b/c they now have a very good selection of products, especially in meat, seafood, eggs & ice cream. The only area I want more options is in the Yogurt section, specifically the alternate milk yogurts & kefirs, like sheep, goat, coconut, etc. read more

I love this store. My friend lives nearby. The inventory includes nice produce, flowers and seasonal items. There are water sprays outside for kids (or adults) to play in. read more

What earned them 3 stars is having SO MANY CUSTOMERS and so few registers open! The wait was around 15 minutes! The organic produce section is a joke! $2.49 for an organic red pepper is pricier than Whole Foods! Overall, it's a good place to find organic "staples" for your cupboards. read more

I shop at Harris Teeter weekly but Olney just can't seem to get it together. I went to get things on my list but reduced by 25% because they didn't have the meats on sale I needed for the week. The shelves were half empty with some of the other sale items. I am tired of having a 60 day rain check when I needed the items today. They had no shrimp and the seafood case was almost bare. I was pointed to the frozen shrimp instead? Really? I won't by fish here cause it's not fresh. No hamburger had to go to the butcher counter to get chuck. No split chicken breast. Ugh then always a long wait in line with one cashier at 7:30pm and then delay. I walked out with 3 rain checks and still spent $160. I will go to N Bethesda or Fulton before I come back. It's just not worth going to not get all on my list cause then I have to go back, another day, to finish. I find the managers to be friendly but rushed, overworked, short staffed. It's disappointing that they can't fix this. They have 3 other grocery stores in a 4 block radius. I love shopping at HT but just dislike this store. read more

Aside from the Safeway, this Harris Teeter is one of the newest grocery stores in Olney. It is clean, organized, and has a great selection of produce. One of the most valuable assets is that it's HUGE (its predecessor was a movie theater, so one can imagine its size)! There is adequate parking in the lot out front, but sometimes that can get crazy when there are deals to be had and soccer moms to be pushed aside. My friend didn't have a coffee grinder so we went in once to grind her coffee in one of the self-serve machines -- and no one flagged us down as being lazy or tacky, which is a plus. We needed to return an item that my friend had bought a little while ago, and we were met with a friendly customer service representative who found the transaction in the database by looking up her credit card, and he quickly handled her return. read more

The person bagging my groceries today was a completely under qualified boob. And the groceries spilt everywhere as soon as I got them to my car. It was me. I bagged my own groceries. read more

I have been here several times since it is next to the Winery at Olney. I thought that every grocery store is the same. However, I realized that this one is just well managed. It is clean and quiet as there is not that much foot traffic on an on going basis. Now, I have not been here during peak hours. I remember going to the Whole Foods in Germantown and it was a struggle to get what I wanted and get out in a quick fashion. I do like the fact that it is a 24 hour place so I can drive here and pick up whatever I want when I am being a night owl. Overall, I feel safe and comfortable at this Harris Teeter. I like the quality of the products that they stock. In fact, I am going there today to pick up some ingredients for Vongole and Carbonara. read more

I love Harris Teeter, but maybe I caught this branch on a bad day, or someone didn't tell me it was going to snow tomorrow. The lines at the checkout were horrendous! My friend and I were in a huge line they took us back into the produce section. Fortunately, the shoppers were all courteous and patient. They were out of a lot of the things I wanted. That's what happens when HT does double $2.00 coupons. (I only had 4 coupon, but save $10.00!) I was at this HT because I had breakfast nearby. After today's experience, I'll stick with my usual, familiar Harris Teeter. read more

I totally lost interest now that the store is open 5 AM to midnight instead of 24 hours like it used to be you know you got people work in the hospital will need to get something to eat during their meal break and this store other than McDonald's And CVS was open 24 hours but now since Harris teeter don't do 24 hours anymore Your only option is go to McDonald's or CVS but Harris Teeter has more variety of food that they can get if they want to So I feel that is a dumb move to change the hours from 24 hours to 5 AM to midnight read more

This place is good for groceries and has good cashiers but need to open more of them and better bagging but overall it very good

I don't go here much as checkout is always painfully slow, but went because other nearby stores were short on seafood. I bought $60 worth of crab legs, opened them a day and a half later to cook, and they were beyond spoiled. Two days later and the odor still lingers in my fridge snd house. Yup, done with this place. Zero stars, lowest possible rating. read more

Outside of one major issue, this store would have received three stars. Overall some prices were decent. Others were high. The produce selection was a little scarce. Now for the major issue. I needed to use the bathroom. The bathroom was a hazardous waste site. I will attach a picture. The toilet wouldn't flush. Either automatically or manually. There was urine all over the floor. There was toilet paper on the floor wadded up to clean up some of the urine. UPDATE: I guess even Harris Teeter was embarrassed of their own bathroom. I was contacted by Yelp today notifying me that they removed the picture I uploaded of the bathroom. There was nothing vulgar about the picture (I can't see how I violated any of their rules). So Harris Teeter must have objected to it. Harris Teeter, you can avoid this situation by CLEANING YOUR BATHROOM! read more

I research products on manufacturer websites and am directed to Harris Teeter. Each time that I go to Harris Teeter, which is not convenient for me, the item that I am looking for is not there. I am sick and tired of the disappointment and the high prices at Harris Teeter. Harris Teeter is a huge, generic supermarket with HIGH PRICES and very few things that makes the store stand out. I AM DONE! I will have to go without an item that is only carried at Harris Teeter because they do not even stock the item and probably do not update their information with the manufacturers. HARRIS TEETER is a low quality chain restaurant that is quite forgettable. read more

The new manager is impatient, angry and irritable. She has a bad attitude and I think she doesn't care about the customers.

I used the online ordering for many months, spending about $500 monthly. Back in October they loaded another shoppers groceries into my vehicle and the corporate rep told me to keep them and that the manager would bring my order by the house. She came by but asked for the non perishables. Then recently a ham I paid for was not placed in my vehicle and the manager refused to send it by to me, not believing me. I have been promised calls in response to my complaint, and ultimately, either a refund or the ham. Three weeks later, despite repeated complaints I have received neither. Their customer support is appalling. I wouldnt buy groceries from them now even if I was starving. Safeway offers online ordering and pickup and their manager is friendly and helpful by contrast. They get my business now, naturally. read more

This place is a unique grocery store where Switzerland meets winter wonderland . This place has all great wonderful department people can shop in for all their needs ands and wants in the Olney Town Shopping Center. I love this place it has a huge pizza area that has freshly cooked pizzas but a bigger area than Whole Foods Market .it has organic and non organic departments . It has a bigger bakery area than Giant and Safeway. So please support Harris Teeter and bring America back together again .this is one Grocety store you will no t regret coming too. read more

Just had a horrible customer service experience in the Olney, MD store from the store manager named Kim. A simple Harris Teeter mistake could have been turned into a good experience. Instead, I was offered NO apology and treated disrespectfully. I was so surprised by the lack of management experience on how to treat customers, it drove me to my FIRST ever review here. I don't expect this from a brand that states "customer service is our top priority." Workers can have bad days. Managers cannot... when dealing with the customers that have had store mistakes... no matter how big or small. Joe read more

This Harris Teeter is the worst I've been to in over 20 years in shopping at various HTs, I kid you not. I'm disabled and this store can't seem to keep 4 measly scooter charged and operating. One has been broken for 8 months and another now for 2 months. And a third stops every time you run over a tiny bump. I complain, call them out on Twitter and FB, but nothing changes at this store. And it's only THIS one! HT just lost a valued customer. read more

Probably the worst Harris Teeter I've been to. I usually go to the Rockville location where they are always happy and accommodating to accept competitor coupons but this location was not willing to help. Gave me some roundabout explanation about how they can't accept a coupon from the competitor (even though the other location accepts it), you would think there would be some standardized policy about this... especially because all they do is hit a button for a competitor coupon, it was some manager who is definitely a stickler and didn't want to remedy the situation at all. Don't recommend this location at all. Two stars because the store facility is good and my cashier was actually nice, but these were the only bright spots read more

NEVER enough cashiers to check out. 6deep in line today on a Sunday! Forget about the self checkout line...

I will never go there again! I I finished my shopping and went to check out. The shop itself was not busy at all but there was lines of customers with carts filled, waiting to pay! O counted roughly 7 carts. Ind 3 checkout points were open. So I left my cart there, still filled with a few things I needed, and left the store. PATHETIC!!!! Actually I would give them ZERO stars! read more

Pizza and Coffee were made well this evening. This location is little better than most Harris Teeters. This store has a nice large coffee lounge with outlets and Wifi; though, some of the customers are Haight Street weird yet act out inside. Mr. Peanut acts out different here because "Everybody loves a nut"! read more

Harris Teeter - Coffee lounge at Harris Teeter - Grocery Near Me - Olney, Maryland

I no longer buy subs or eat the chicken from there because they leave deli meat and cheese out past the time it's supposed to be left out without being properly stored and I've seen many dead flies behind the boar head sign it had disgusted me. Not to mention there was a dead fly on the deli meat slicer one time too. They have good deals though for groceries. read more

I'm trying to be nice, but this is the third f#####g time I've been the ONLY one in line, and there'll be 3-4 pharmacy staff just staring at me behind the plexiglass. What, does my healthcare not matter to you, or maybe I'm the wrong complexion for you to give a f##k about? Ridiculous. After today's service, I'm taking my business elsewhere, or the next time, I may just dress up like "White Chicks" to get some damn help. *Addendum* After I returned to pick up my medication at the time advised to, the pharmacist, Christine, had not filled it at that point. Furthermore, whomever she was on the phone with, distracted her so much, she not only failed to fill mine, but other peoples' prescriptions as well. Flustered, I asked, "Excuse me, I was told to pick up my medication in 30 minutes, came back 45 minutes later, and want to know how much longer?" Dismissive in her response, Christine snapped at me as if I had kept asking for a handout. The good part about her behavior is the fact that she exhibited herself to not only me, but others standing in line, as one customer was none to pleased, and stated she would be making a complaint to HT management. As a "person of color" I know how it feels to be treated as if I don't exist. With that said, presently, the physical and verbal attacks towards Asians in America is reprehensible and vile. So Christine, GOD forbid, if you ever run into such encounters, it would be hypocritical for you to ever make a complaint when you'd be the pot calling the kettle, black. Christine, that's an idiom, by the way. I'm sure you may never heard it's use before. It just baffles me why people apply for jobs where they encounter the public 100% of the time, but have not one social ounce of character in their body. read more

I like shopping here for the most part but wish they would improve their produce section. Most of the times I go, even if the shelves are freshly stocked, most of the greens look limp and unappealing. I've taken to getting all of my produce at Safeway, especially after I bought an acorn squash at HT that looked fine on the outside but rotted after I bought it. I've NEVER had that happen before. Also many items are out of stock after the sales change, so you often have to wait a day or two to get the new sales items. Plus their new gas program pales in comparison to Safeway's--seems you can only get gas at BP? On the plus side, the HT Organics and HT Traders brands are great, and we really like the house brand OJ. But it's often OOS. I also like the fact that on BOGO sales, you can just buy one item at half price. Often at Safeway you have to buy 2 to get the sale price on each. read more

I went to Harris Teeter in Olney, MD, at 8:00pm tonight and there were no food clerks to ring up my groceries. Some customers were using the self service checkout but I don't know how to do that. read more

We have been shopping here since this location opened. It has gone down hill and is not a pleasant experience. Shelves are not stocked and items that are on sale are frequently out of stock! They refuse to give rain checks for many of these out of stock items and they rarely train their staff how to bag groceries. Most just throw stuff in the bags. They hire kids that barely say a word. My wife was overcharged for something and the checker was shocked when she asked for a refund. A manager had to step in to show how to process the adjustment! Training? What Training? The pharmacy has become unreliable. I recently went to pick up a prescription and the only person there was the pharmacist. No help. He was on the phone, filling orders and helping customers. With 4 of us in line it took 1/2 hr to pick up my Rx. They never have enough help, have 1 or 2 check out lines open with long lines. When we buy milk it frequently spoils days before the sell by date. They need to bring back or get people that care because this store is in a major decline! Wake up HT or you're gonna lose more customers! read more

The staff at the store super nice! But the store manager either does not have enough employees or does not give them enough hours. It use to be my favorite store but I've heard MANY people complaining about this issue and nothing has been done. Hopefully corporate offices can do something about this manager read more

It's not the cheapest place to shop for food but if you buy their store brand, the prices are competitive and quality is good, if not better than major brands. They carry hard to find spices and sauces which is the most important factor for me. They are also open 24/7....which is nice if you must get something at 3 am. read more

I live right behind, walking distance and I just love that they are open 24 hours. I get the late night munchies and I walk here at any given time and its so exciting to live nearby. The prices are awesome as long as you have your VIC card and their staff is always friendly. I also love their samples. I wish they sold beer and wine as well. read more

I shop here and at the Harris Teeter in Gaithersburg and all the cashiers are new at both locations. I wonder what is going on for everyone to be new. The checkout is very slow because they are all new and they do not know anything. Then when the cashiers call for help, no one comes leaving the customers waiting. Whole Foods market is better and normal. read more

Rude, stuck up customer service. I use to go here however they were recently rude to my wife and mother in-law when they where trying to buy groceries for my wife's grandmother who can't go out for the pandemic. Trying to give local places our business but they could care less. It is a shame with people being laid off they aren't thankful to have their jobs and help people. Go to Safeway or Giant don't waste time with this place anymore. read more

"I really need to come here more often." I say this to myself every time I come. The sushi is the best I've had in the area- yes, Harris Teeter has better priced, more quality sushi offerings than actual restaurants in Olney. Husband loves their subs. Footlongs, with boars head meats on the cheap. Sometimes its on special at $5, other times $7. Crazy. We've also sampled the pizza and asian hot food bar. All very good. I come to Harris Teeter when I'm making international dishes- they are more likely to have the ingredients I need. Recently, I decided to try my hand at tom ka gai, a Thai soup. I found everything I needed at Harris Teeters (came out delicious, by the way). They aren't the cheapest around, it pays to look for specials. They have free cookies in front of checkout for kids- keeps the baby calm while we're in line. I'm a fan! read more

This has become our primary grocery store simply on the fact of service. The employees are always friendly and accommodating. The store is always bright and clean along with being well stocked. What truly won us over is that this company had multiple semi trucks full of ice sent to this store to support the community during a multiple day power outage. They handed out bags of ice for free to anyone that needed it. This alone makes this store an asset to the community. We are very proud to have a Harris Teeter store in our neighborhood! read more