Had Professional Appliance do work on our dishwasher replacing the front cover. They were prompt,…read morethorough, and did the work in a timely manner. Cost was competitive, too. Would not hesitate to work with them again on other appliance repairs.

Who would've guessed that Samsung is not a common brand that appliance repair contractors can fix…read more I contacted a few different contractors with no success. It looks like they serve a large area, so when I called I was told that they would be in the Richmond area on Wednesday and estimated the timeline of 11-1pm when I called Monday. The interaction was super quick and cordial. I did a search using Yelp, contacted someone I've used before and others sent me a quote. The company I used previously did not work on Samsungs. Professional Appliance Repair responded and told me to give them a call which I did. Talked to them and they were up front telling me $79 for the service call and if they find the issue and fix it they charge would go towards it. This also happened to be a rental home I manage so they asked me for the tenants number so they can work with them as far as time line. Everything was seamless, they came out to the house that morning and worked with the tenant. They found an issue with the sensors, which required that they order the part. They indicated it would take 3-4 days or so to get the part in. They got the part in the following Monday and fixed it. They accept venmo which is what I ended up paying through. Overall great experience and super responsive. I would totally use them again for the rental and my own home!

I was extremely disappointed. I asked Matthew to leave. He didn't seem to get the point. He was…read morequite rude, accusatory and put me on the defensive in my home. I felt unsafe and wanted him to leave. He continued to argue with me. I demanded he get out of my door as I followed him out. He pushed a button on whatever was in his pocket. His voice changed as he said "I have the right to refuse your service." I said you are in my yard. I declined your service when I asked you to leave. I called to complain and got zero concern. I asked if there was any reason to complain? Makayla chuckled as she said nope. I guess there is no one above Makayla and Matthew at Best Day which they did not provide.

Best Day Appliance came out to service my GE washer due to a rotten egg smell, made worse with the…read morewarmer seasonal temperatures. Matthew B responded to the service request. He walked in, without ever removing his backpack, stated that I needed to purchase something called Afresh to get rid of the smell. I stated that I have lived in this house for 24 years and have used this particular washer for almost two years and this problem has never before arisen. He then stated that he has "done this job for 8 years and he knows what he is talking about." Needless to say, I am quite bothered that I waited all day for Matthew B to walk in and tell me to buy Afresh. Although he was not rude, he was certainly dispassionate about my situation and suggested that maybe I should look into buying a more expensive washer. I called the Best Day Appliance office and spoke with the Office Manager who informed me that she is the only avenue for filing a complaint and that Matthew B is the only technician who works for Best Day Appliance. It's quite possible that Best Day Appliance is a mother/son business. Matthew's mother was nice enough to give me the phone number to Assurance if I wanted to request that they send a different company out to assess my machine. I wish Best Day Appliance all the best but they were certainly of no help to me today.

Nathan repaired my GE all-in-one Profile washer/dryer. He provided good communication and great…read moreservice. Would highly recommend.

Tandy,as usual, was professional and knowledgeable of the nature of the repair for my washer.read more

Promised to come out several times and still has not returned since he diagnosed the problem. Two…read moredays ago said he had the part and would come the next day he did not. Does not answer or return calls.

From the owner: 15 years of experience with all major brands been in business for 5 years. read more

Carlos did a great job, installing my 2 air conditioners. He was thorough and efficient and…read moreexplained everything about the installation. I highly recommend his work!

Hudson Services was a godsend for me. He was courteous and knowledgeable on how to install my…read moredishwasher. He was quicker than I anticipated. Thank you for providing great service and a customer for life!

Absolutely unprofessional... I live way across town they have my refrigerator and I drive over and…read morenobody is there- the mailbox is full and there is no way to get in contact t either them- needless to say I WILL NEVER bring any appliance to them ever again . The posted business hours are Monday - Friday 8-5 and it is currently 130 pm.

**This business currently has an F rating with the Better Business Bureau…read more https://www.bbb.org/us/va/mechanicsvlle/profile/appliance-repair/a-appliance-repair-0603-15000203** Technician: Kind. Washing machine: Still broken. Me: $150 poorer. The technician, Ben, was polite and very nice! He was here about 30 minutes -- ran the washer, said he cleaned the filter my husband had already cleaned prior to his arrival, charged $200, and left before the spin cycle even finished. When it still wasn't working, my husband and I were quoted another $300+ for the real repair. No, thank you. Their "solution"? To refund me $50... I LOVE supporting honest companies, but this experience left me feeling hung out to dry. I tried to resolve it privately first, but since I wasn't successful, here I am writing the review I never wanted to write.

This "company" came out to my house earlier this week to diagnose my fridge issue. My fridge was…read morenot working, so I wanted to find out what was going on. The techs did a great job and told me that I need a new "run capacitor" and "stater". Ok great!! They said they'd send that along to procurement and they'd get back to me. Fast forward -- they got back to me.. They told me Samsung discontinued all of these replacement products for my 5 YEAR OLD FRIDGE with a 10 YEAR WARRANTY. I proceeded to ask a customer service rep by the name of Nyasia. She proceeded to cuss me out over a recorded line, which I would like to receive a copy of. I simply want to know the part numbers that are discontinued so that I can order them myself but I couldn't hear myself over her cuss words.

From the owner: At Mr. E Appliance repair service in Richmond and the surrounding city in Virginia, we can assure…read moreyou that all repairs are done safe, adequately and efficient which enables you to be worry-free while using your restored appliance. When providing repair services, we are meticulous experts. Our professionals arrive at your location on time, prepared with the appropriate equipment and replacement components. The happiness of our customers is our first priority. We are aware that appliances can malfunction at any time, causing you difficulty. As a result, we are accessible to repair your equipment daily. We offer high-quality repair services for a wide range of household appliances from various brands, including refrigerators, ovens, washers, and many more. To learn more about our services and warranty policy, call us right away! We have the ability to accept payment via Square. Square allows the service technician to receive payment from your home or place of business. This reduces delays in parts and downtime. All major credit cards are accepted.