I highly recommend Hale Electrical Service. They take excellent care of our whole house generator and are wonderful to work with.

Semi-annual generator service. Receive timely reminders, scheduling is easy and convenient, on time arrival. Office and field staff professional and very friendly. Needed replacement part and company researched and was able to have covered under warranty. Overall very pleased. read more

I have been very pleased with the service I have received over the past two years. It was easy to set my annual appointments and the service techs were on time, professional and patiently answered all of my questions. We will continue to use them. read more

This company misrepresents themselves. The wife calls anyone that purchase generator and scares them into a service contract even though they were not contacted to do the job. My mother was tricked and double charged for 2 years when I had same contractor and I found out what happened. The owners wife refused to get on phone or return call. I'm sure this is not the 1st senior this has happened to. read more

Lies and attitude are the new norm? Tell you that additional parts are needed when providing additional equipment during service and then you find out parts are not required and you can't use them and they won't provide refund and want you to drive 30 to 40 minutes to take the item back to their business to get a refund for a part you didn't ask for and when delivered they were told I didn't need the part, they said the regulator manufacturer required it. Manufacturer web side was adamant that part not be used for outside use and it was also stated on the specification sheet I was handed with the regulator. After reading review Hale called to tell me they had a service truck in the area and they would pick up the vent control device. I had already mailed it to them that morning! There late offer is all I asked for up front. 9/25/2023 2 years and $600 plus Generator still not functioning properly and after updating review Hale has now refused to service my Generator! 9/26/2023 Since yesterday's update the Mobile Link for my Generator has had the account deactivated, this was part of the original contract. Off line support is evidently off the books as well. PER GENERAC REPRESENTATIVES previous work done to include complete tear down to replace crankshaft seals was not an authorized repair and any problems accruing related to this tear down are not covered under warranty. Please note this tear down was not required as the crankshaft seals were not leaking. Leak was still present, was determined to be oil cooler lines. Service and conduct of owner and son have been blatantly not professional! 12-8-2023 Had my Generator serviced due to charger fault and new service agreement with different company and when Hale serviced my generator on 8-21-2023 they severely over tightened the spark plugs and the oil filter. Needless to say this could have done severe damage to the motor. Again was this done out of spite. I find Hale's owner and employees to be very childish in their actions. read more

Our semi-annual service was recently completed. It was the final one for the current contract. We agreed to a new three-year contract with semi-annual fixed payments charged to my credit card every six months. Are we pleased with the service? HaleYES! The final payment on the Generac was made this month! read more

Left without service for a month. Last scheduled maintenance that I paid for every 6 months was not performed as described. Office person apologized for their mistake, forgetting to follow up with me for over a month. I decided to cancel and then received a letter from the owner stating I wanted to cancel because they asked me to pay 50% down for ordering a part.... If she had taken the time to get the full story, she would have know that wasn't the reason. Very poor customer service, all the way to the top of the company, has been my experience over the past 6 months of my contract with them. Voting with my feet. read more

Hale's installed our new Generac system this week. Excellent service. The guys were very knowledgeable of the product and installation. We highly recommend them! read more

I paid this company nearly $1000 for generator repairs. Their most recent repair failed the first time I needed my generator, 30 days later, for the exact same symptoms. They wouldn't stand behind their work. DO NOT use Hales Electric for anything! Their business practices lack ethics! All their technicians know how to do is throw parts at equipment, and write your bill! BAD CHOICE on my part!!! read more

Hale's installed a generator at my family's home many years ago now and with their service are generator is still running. They are always prompt and extremely knowledgeable. read more