I just recently visited here after a long shift at work. I hadn't been feeling well for the past…read moreweek and decided to come here since it was not far from my workplace (and open past 8pm). This building has an ambulance only entrance and another entrance in the back. They do have metal detectors and do bag searches if you bring bag/purse in. My keys were held because I had pepper spray attached to it. Going to the front desk it moved quickly beings I have a mybaptist chart. I was taken to a room and triaged quickly. It did take some time to be seen by a provider. I was seen by RN for vitals and to be swabbed for Covid/Flu and strep. After that seen by registration. It did take some time to be seen by a provider. Once seen an initial exam was done and my swab results all came back negative. I was prescribed some strong cough medicine and went to nearest 24 hour pharmacy. When checking out, that's when I had to pay my co-pay vs paying up front. I did get my keys back and checking the time. I was there for only over an hour. I read other reviews where people waited longer. I guess it depends on how many people are there and if you're there for urgent care/ER visit. ER is 24/7 Urgent care 7a-9p. I had an excellent experience and couldn't ask for better quality of care. I'd definitely come back here.

Urgent care 7a-9p. ER 24 hrs, 7 days wk. Excellent quality…read moreof care. They determine what you need. X-rays, CT scans, IVs, etc!!! So many helpful staff. Everyone that comes and goes wants to know if we need anything or help with anything. All labs results, X-rays, etc.... right there!! We are so fortunate to have this type facility near our home. Appreciate all the outstanding staff and the professional care given. The minute you step into the waiting room/reception, you feel comfort and assurance that you selected the best facility to handle your issues. Thank you!!

Dr Stidum checkup. He is one of the most thorough Cardiologist doctors I ever been to see. He spent…read moreextra time reviewing my medical history and prescribing a course of medical action I needed. The staff is very friendly and helpful.

My visits for mammogram scans tripled this year. Unsettling but when here I am more confident in…read morethe care and testing. After years of coming here this was the first time my appointment ran long. Typically I am called back on time and quickly scanned. Today their technology was struggling to get imaging shared with the doctor. It was very nice how the front desk attendant communicated with us, coming out to the lobby to give updates. My technician was so kind and empathetic to why I was there. The doctor also came by to visit with me and explain my scans. I didn't have many questions but was given plenty of space to ask them. The space is also clean and welcoming, and I leave each time thankful this is where I come for health updates.

My grandma came to this hospital due to an emergency and the doctors are so lazy they didn't even…read moreclean a wound that was real dirty. we found out that their was still leaves, dirt and grass still under the skin that was already tore over half way off which they should have done their job but they didn't and they never will! it's more than just a cut and they couldn't do their job and clean my grandma up properly. They better hope it does not get infected then we can prove that this hospital didn't do their job and then their will be a big law suit! We will be figuring out where to report this hospital this hospital should be shut down!!!!!!!!!! This hospital should not be open right now they do not know what they are doing at all if you have an emergency please go to another hospital if you don't then you will not be getting treated properly! I can't believe this, it's so unreal! Trump needs to start going after these hospitals that don't care about their patients! I cannot believe they letted my grandma leave in such bad condition such a shame and guess what they got paid for it when they should have not!! I will be blasting this hospital out everywhere including all my racing buddy's so that the truth about this hospital gets spread out to everyone in Kentucky and around Kentucky. I will make sure people know not to come here!!!!!! Karma will come back to this hospital and it will hit hard!

I've been to too many hospitals in my life lol, and of course when you check into the emergency…read moreroom, expect and wait based on personnel for any hospital. Be it this experience was different, sure the wait was awful, but anyone and not just me that needed anything, those nurses made sure to something for any request they could fulfill in that moment. many patients approachEd the desk, asking simply for medication while they wait, and like I said they did that and many others, they did their job and they did it really well. Once they figured out everything and I was able to be seen, they took care of me and I felt like family to strangers in company. Shout out to Katlyn, and making sure I was in the loop of what to do going forward, I felt very comfortable handling myself from this experience. I really appreciated the time they took to take care of me, I hope they all have a Merry Christmas and a Happy new year!!

Came in with chest pains I have gastroparisis so I stay malnourished and dehydrated I had to beg…read morefor even a sup of water no fluids given my urine was cloudy and had keytones in it my O2 my heart rate and my blood pressure was dropping to were my monitors was going off well they decided to chop it up to my arm not laying flat even tho I had to keep it flat because it hurt so bad I got one sup of water with a aspirin and was discharged with techicardia which my heart rate was only high upon arrival rest of time everything was low I ended up having to take heart monitors pad off incision were I had just had surgery 4 days prior I also had told them I had thrown up everyday since the surgery still no fluids given I was so dehydrated I literally seized at home the next day but I will never again as a chronically Ill patient go BK to this hospital I will die first

Same old song and dance..overwhelmed and understaffed..regional hospital that can't handle the…read morepatients..absolutely a poorly run hospital from top to bottom

Great staff. I have been seeing Catherine Croomer. Very…read morethorough and addresses all my concerns. Highly recommend this office.

Every since Ramirez left this place has fell apart Dr Bokhari called me cripple and was cussing…read more Very unprofessional and very disrespectful and rude. And Destiny is trash

I had to take my wife in here for a medical problem she was experiencing. We checked in and within…read morea short time we were taken back to a room in the center. A nurse practitioner came in a diagnosed her condition and said a nurse would be in soon. An RN came in shortly to take care of my wife. She was young and very rough when she put a pick line in my wife's arm. She did not practice easy handling. Very disappointing.

This past September my husband brought me by private vehicle to Norton Brownboro Emergency Room for…read moreevaluation and treatment. At 1 am I woke him because I was having the worst headache ever accompanied by major visual disturbance. In fact my left eye unbeknownst to me was bright red with hematoma. When we arrived at the Emergency Room I was immediately ushered over to the triage registration desk. Although there were a variety of patients scattered around the waiting room I was treated with priority because of my symptoms and condition. After the brief check-in I was immediately taken back to a treatment room. The nurse explained that the reason we were passing so many treatment rooms was to get to an area where non-communicable illnesses were treated. Within minutes I was receiving treatment from a nurse, followed minutes later by the ER Doctor. Let me say if you are possibly having a stroke this is the hospital to go to. After monitoring me for several hours in the ER it was highly recommended that I be transferred to the hospital to follow stroke protocol. The next two days I had extremely thorough care. After finally getting my pacemaker approved I was able to have an MRI. Fortunately the findings were negative for a stroke but rather it was a complex hemiplegic migraine. In any case if I or a loved one is possibly having a stroke this is the hospital to go to. From start to finish this was definitely a five plus star experience.

Best ER I have ever been to. Nurses, doctors and all of the staff seem to really care about you…read more I'll never go anywhere else.

The reception and triage staff were courteous and professional, and I appreciate their kindness…read more Unfortunately, my clinical experience was very different. I sought emergency care for severe foot pain and required wheelchair assistance because I could barely walk. During my visit, the physician assistant instructed me to turn onto my stomach and then back onto my back. In my experience, no meaningful examination, assessment, or evaluation of my foot was performed before I was offered a narcotic medication, which I declined. Because I did not believe my foot complaint had been adequately evaluated, I requested to be seen by a physician. I then remained in the emergency department for approximately one additional hour before being seen. While I understand that emergency departments can involve waiting, I continue to question whether the physician assistant's involvement and the additional wait accurately support the professional charges that were assessed. I do not dispute the entire bill. I have consistently stated that I do not object to paying for services such as the diagnostic imaging that I received. My dispute concerns the professional charges associated with care that, in my view, did not include a meaningful examination of my presenting complaint. I also questioned the provider listed on my discharge paperwork and billing statement because the physician identified was not the physician who treated me during my visit. I repeatedly raised concerns regarding the adequacy of the care provided, the professional charges assessed, the provider listed on my records, and the subsequent billing. Despite these efforts, I did not receive a substantive response addressing those billing concerns before the account proceeded to collections and was reported to the credit bureaus. Only after I publicly shared my experience was I informed that the matter had been reviewed internally and that additional staff training had been provided regarding compassion, patient listening, and patient-centered care. I sincerely hope those efforts benefit future patients. However, my primary concern has never been recognition that my experience resulted in additional training. My concern has always been obtaining a fair review of the disputed professional charges and the provider attribution reflected on my records. I believe this matter could have been resolved without requiring additional dispute proceedings had my billing concerns been substantively addressed before the account progressed beyond the provider's internal review process. Those concerns remain unresolved. Patients should not have to pursue multiple levels of review and dispute simply to obtain a substantive response to legitimate billing concerns. My purpose in sharing this experience is not simply to describe my visit, but to encourage accountability, transparency, and patient-centered care while seeking a fair resolution of the disputed charges based on the care that was actually rendered. After being informed that additional staff training had been provided, I replied to UofL Patient Services email to explain that, while I appreciated any efforts to improve future patient care, my primary concern remained a fair review and adjustment of the disputed professional charges. To date, I have not received a response to that communication. As a result, the billing concerns I raised continue to remain unresolved.

I wouldn't even give this hospital a 1 but there isn't an option for a lower score. I was scheduled…read morefor an 11:30 appointment. When I checked why there was a delay, kelly let me know she had to out me back on the schedule and rescheduled me for 1. Totally unacceptable, avoid this location!

My wife goes here to get a CT Scan several times during the year. The staff here are very friendly…read moreand most helpful during the whole procedure.

I was in the ER on 2/11/26. Dr. Steele was wonderful! He listened to my complaints. The nursing…read morewere amazing and caring (except one). Thr radiology staff were friendly. The facilty was efficient and clean. Best ER experience i habe ever had. If I need an ER again, I would go back. Baptist would be my first choice!

Can't speak for anyone else, but I most definitely have to give them a 5. Both doctors and nurses…read moreand everyone in between with the guidance from our father Jesus Christ is the reason my father was given another day. There was concern because the surgery was going to be extremely dangerous, so they didn't think it was a good idea to attempt. Some close friends to the family came before the surgery and prayed with us over my father's bed. As soon as we got done praying, nurses rushed in and started to unplug the cords and said that he needed to get to surgery ASAP. They decided to take the risk. This was all right after prayer. Some doctors and nurses cried and teared up with us. Though it was a scary situation, I knew that they were going to do the best that they could to get him through it. I can't say THANK YOU enough to the doctors and nurses who looked over and are still looking after my father. Once he is out of ICU and goes to a different floor, I just hope that same kindness and caring continue.

No place is perfect... Every place can improve…read more. But these people were very nice while my aunt was in the CUVU... they spoke to her kindly and never acted bothered when asked for help. They often gave me directions to find what I needed and they checked on her very regularly. I feel like they did everything in their power to make her stay a good one under these circumstances..

Very disappointed with my visit here. The air conditioning was not functioning well. A nurse told…read moreme it has been like that for a very long time. My room was outdated, I had something contagious, yet only seen one cleaning person in my room. They never changed my bed despite stuff spilled over it. The staff was friendly, but a terrible experience.