I would have purchased multiple items, however the sales staff was rude and unfriendly from the Ground floor up. The only nice people were on the LG floor. Not supporting a store with a snob factor or 1000. read more

This review is sheerly on the experience and not shooping since it is only high end designers that are way expensive or the price is 30% higher than the states! But man this place is f**in amazing! For me being a shopper and in the retail industry it was just amazing to see! I felt that I was in a museum with the signs directing me and easily losing my way! I thought it was pretty special and unusual just to see the place which included an art gallery, amazing food halls, different eateries on each floor, beautiful installations of the retailers, large selection of Harrod's affordable gifts and even nice employees who would love to help a browser navigate to the store. Since I only purchased food, naturally of course, (Bakery in Food Hall, tea shop in Food Hall and Laduree) I can only attest to these specific encounters but everyone was really helpful in ensuring I found my way around as this place is like a retail shopping gallery! I recommend coming here for lunch/dinner or if you have time to walk around and explore if you are a shopper who doesn't mind browsing and can appreciate the space. My family told me to bypass here and go to M&S but I absolutely loved it! read more

I have been here multiple times and every time, I have had an awful experience. Yes, I expect a lot of people (much of which are tourists), but it's not just that that is the overwhelming part of the store. The layout of confusing and haphazard, and you'll find women's shoes on 5 but clothes on 2. Makes no sense. Also found that they did not carry many women's items as Selfridges did. read more

Harrod's gets 5 stars in my book because I went there for the same reason I go to ancient European cathedrals: to see how and what people of a certain era worship. This place is a museum of conspicuous consumption, a shrine to shopping. The building itself -- occupying an entire city block -- is fabulous. The rust-colored exterior reeks of elegance, history, posterity and money. Architecturally speaking, inside is slightly less interesting, with only the Egyptian escalator hall and the interior of the lifts of any note. But going up and down floors are about the only time you'll want to be looking at the walls and the ceiling because the rest of the time you will be bombarded by the displays -- there's all the usual stuff of department stores, of course, like designer shoes, handbags, clothes and toilet paper, but in Harrod's you can also find 16th century desks, an original mammoth tusk, 50-million-year-old fish fossils, French bulldog terrier puppies (plus rabbits and guinea pigs), bespoke dog beds, and other such fanciful things. Oh, and if you're pressed for time, you can drop Fifi off at the Pet Spa for a workout and a clip while you shop and/or pick up Wagyu beef from Kobe, Japan in the food hall for dinner. Calling Harrod's a department store is like calling London a city. Yes, it's an accurate description but doesn't really capture the vastness, the curiosities, the sheer sense of wonder. If you go to Harrod's (and I highly recommend it), then wander the halls like a museum. (In fact, the sales staff all know that the vast majority are tourists who are just browsing and it doesn't seem to bother them in the least.) You will be entertained and amused and perhaps you might conclude as I did that a place like this can exist because so many people have more money than sense. If I had all the money in the world, I probably still wouldn't shop here because I'm a bargain hunter, and the one thing you won't find at Harrod's is a bargain. (Well, maybe during a Christmas sale in the future when the dollar has regained its value. Until then, you can find a lot of same stuff for less during Black Friday at the Vegas outlet malls. But I digress.) But you will find lots of stuff to ogle and touch and, with some luck, photograph. This place really is a small city within a city and if ever there's a catastrophe such as a nuclear disaster, this isn't a bad place to be trapped in because there isn't much you'd need that you can't find within the hallowed halls of Harrod's, including the company and affection of live animals. read more

I have been here a few times and i love it. There are tons gift worthy items to buy that is worth spending your money on. The best thing about Harrods is the chocolate room. I could probably spend a good few hour or so in there just gazing at all the different types of chocolate. Every type of chocolate imaginable is located all in this one great room to fulfill any sweet tooth for an eternity! Downer: It is a bit pricey but oh well. read more

I had lunch here today at Tom Dixon's. It was by far the worst dining experience I've had in my 10 days in London. The food tasted OK, but it cost three times what it should have. The even bigger problem was the "service." The waitresses were slow, slow, slow--not to mention snotty & inattentive. read more

Harrods - The squash salad tasted fine but definitely wasn't worth $20. - Department Stores Near Me - London, XGL

Harrod's was a place that i heard about through a James bond movie, so at that point I knew I had too visit. I finally got the chance in July 2016. The experience will always stay with me. Sitting at the oyster bar eating British and French oysters. read more

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The busiest department is food hall. But the chocolate is expensive. Love the bread and muffin. Coffee and tea worth to buy. The service is a bit down than years ago. read more

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Very expensive but what a unique shop. You can find anything here! The food court is beautifully presented and such a variety!

Whenever you hear about London you will inevitably hear about Harrods too. I always thought to myself what is the big deal? It's just another department store. Then I visited for myself and now I understand. I have been to famous department stores from Paris to NYC but this one takes the cake. I was blown away by the variety of high end designers showcased under one roof. Each designer has their own unique suite within the department store with their unique interior design elements in each boutique. I have never seen a department store set up this way. The other thing that is unreal is the vast assortment of departments they have here. You can find everything and anything you would like to buy here from a dishwasher to a baby stroller, to an evening gown. They have it all. I came back here more than once on my trip. Do not forget to try a dessert and tea in their tea room. The most delicious dessert i have had in a long time!! read more

This is a unique place that has tons of high end goodies from all market segments in one place. While impressive in scope, I think i'm happy sticking with Neiman Marcus and Saks despite their limitations. There is also the issue of the same merchandise being more expensive than in US, making actually buying anything quite unattractive if you're going to the States anything soon. read more

Harrods is a great place for shopping and getting amazing deals on higher priced items, however when it comes to the food hall, I am not a huge fan of the place. As an avid eater and someone who personally critiques restaurant environments, Harrods didn't quite give me a great experience. I believe the key to success for any company or restaurant, is to put their customers or consumers first. That is why I believe Amazon, Trader Joe's, Apple, Oblix, etc. all do well in their craft. Throughout Harrods, there are several restaurants for one to choose from. I wanted something small to eat, so I went into the food hall and picked a few items for lunch. I sat down at one of their seating areas and they told me I basically had to leave, because I wasn't allowed to eat there because my food was from the food hall. I asked them if they had a place for people to sit from the Harrods food hall, and they said no, only people who ordered from the restaurant were allowed to sit. Now I know this isn't the end of the world, but how does a company like this not have a place or the space for all of their customers to sit? I didn't appreciate how they told me I wasn't allowed to eat there, made me leave, and also didn't have any other alternatives for me when it was almost freezing outside. I wasn't really given an explanation as to why either. In all honesty, the food wasn't even worth the money either, so I don't think I am going to come back here for food in the future. read more

I'm writing my review here on a few assumptions: this Harrod's listing is general and meant for the whole store, this is the listing people would click on when looking for information on afternoon tea, and The Tea Room is many people's choice as it is the more affordable choice. So, we had snacks at Harrod's The Tea Room on a weekday afternoon, and it was hugely disappointing. I had the 1849 tea, which was blended especially for Harrod's, and it was a fine, black tea. We ordered crumpets, basically to see what they were, and they were delicious, chewy, and drowned in butter. The lentil and vegetable soup was outstanding, actually, quite tasty. My mom had a roast beef sandwich that was just terrible- it was all fat and gristle, and only about 50% edible. She also got a ginger beer, for !!! £4.65. (Sold in the food hall for less than £2.) The most disappointing part of the afternoon was the service. This gentleman went above and beyond the careless service stereotype and was downright rude. He snipped angrily asking us if we were ready, three times in five minutes. He took our order with a "for you?", "for you?" then turned on his heel and walked away without another grunt. He brought out my lunch, and about fifteen minutes later came by to say (not ask) "everything's fine" and we had to yell after him to inform him it wasn't, we still needed our other half of lunch. Yadda yadda, took AGES, long enough to become uncomfortable, to get our bill, then to pay our bill. So rude over all to ruin the experience, enough that I was embarrassed to have brought my visiting mother. As for ambiance, some tables are really close together and arranged around a circle so you're off tilter and really close to the person next to you if you're on the inside. The tables themselves are quite small when you consider all of the stuff they give you for the tea, all of the little plates for the food, ect. Oh, and when you consider that no one cleared a single dish, ever. There are lots and lots of places that serve affordable afternoon tea. I'm glad we went so I could check it off of my list, but I would never go back, and I would never suggest it to someone else. Eat from the food hall! read more

After many visits at Harrods, I still enjoy it. Sure, I have never purchased anything but food here, but it's still fun to walk around and think about buying something. The staff aren't all that friendly unless you're really looking at something, but I get that - I imagine 90% of people who step foot inside never buy anything over like £50 (myself included). But the place is fun, clean, huge. Now, I do have experience with food. In 2001, I had my first sushi here and it was delicious. The same sushi bar is still present. I've also been to the oyster bar which was awesome, and that's still there as well (but it seems to be in a different spot). They have a steak place, seafood place, rotisserie (chicken and lamb which looked delicious). Getting here is so easy - right at the top of Knightsbridge tube. Tons of fun shops to check out in the area as well. read more

This place is worth a visit, just to see how the other side lives. People actually legitimately buy things here. They sell nigiri for £1.95 a piece, and it's cut into perfect rectangles, which makes me doubt the quality. I can't say for sure though, since I was completely unwilling to pay £1.95 for a piece of nigiri. Harrods is a wonderful place to marvel at ostentation, and catch a glimpse of the kind of people who are willing to pay £200 for a brand name shirt for their 2 year old. Worth a visit, but bring your cynicism. read more

I dislike this place. I'd give them a half star if I could.... Pretentious. Expensive. And horribly CONFUSING. Escalators only go to certain levels; stairs only available in certain areas; and signs are confusing. I'll say see the place once, and enjoy the Diana Dodi shrine and then leave. Or maybe a small trip to Harrods Food Halls at the very least........... read more

With a few hours to kill before catching our train back to Paris, Boyfriend and I decided to check out Harrods and let me tell you, I LOVED this place! Shopping mecca! Cosmetics, fragrances, clothes for the whole family, furniture, even a dog and cat section with grooming spa! Harrods has it all whether its decent priced, luxury priced and their gourmet food halls and sections are to die for! Aside from having lunch at Mango Tea, one of Harrod's restaurants (see review: ), I bought plenty of english teas for my momma and tasted English Christmas pudding and ate cupcakes too beautiful to eat (but I did). Harrods has EVERYTHING! Great service here too! read more

Harrods at Christmas time is my absolute favorite place on earth. Every year, I think back to times I've been in this store during the glorious winter season. There is absolutely no other store that is as magical or charming. Can't wait to go back next year. read more

I've often joked that whenever I walk into Neiman Marcus, I feel dirt poor. Harrod's makes Neiman Marcus look like Walmart. The first time I went to Harrod's, I was 18. I was amazed at the entire place, especially the food hall (separate review). I returned 17 years later, and wow. Back then, I didn't really pay attention to just how expensive everything was. This time, as I wandered aimlessly through Harrod's endless floors of luxury goods I will never own, I came across a lovely cashmere men's robe. It cost £1200. In American Dollars, that's more than my rent. (Hey, I live in Silicon Valley. Rents here are high. Sorry for the digression.) Then I saw something that really drove home the point of "no, self, you can't afford anything outside the Food Hall": a section dedicated to Dennis Basso furs. Okay, then. What was the point of my reminiscent rambling? Oh yes. This is a must-see for all London visitors, but for actual shopping, I was told that Selfridges is the place to go. read more

Review for Terrace restaurant ONLY- not the store itself: located on the fourth floor, The Terrace looks like a posh place for a couple of tourists to stop by for a spot of lunch, sweetie darlings! Far from being welcoming, however, the host who speaks with a heavy French accent, can not get rid of us fast enough: rushing like a madman and uninterested in what we have to say. Strange approach to what ought to be world class customer service. It's a sunny day and we ask to sit outside. Visibly irritated by this request, first he shows us a crappy table right by the door, and in the draft, which we reject, then, for the longest time he fails to send a waiter to the table that we do end up at. Another couple takes the crappy table shortly after we arrive and are so unhappy with the location and the subsequent neglect that at first they threaten to leave - then change tables, not once but twice! Service is painfully slow- literally as if they were inconvenienced by the fact that we were giving them our business. On the plus side, the portions are surprisingly satisfactory, our main dish: a salmon and egg combo is an absolute revelation; the fries are also tasty, latte very nice and outdoor seating highly enjoyable. Sadly, there was no wi-fi! Btw- what's with the automatic service charge on bills, it's presumptuous and annoying. It certainly explains the awful service - if they are already assured of their tip why would they even try. Guess we should be grateful they don't turn around and just slap the customers if they dare ask for something extra. Visit Britain indeed! Ultimately The Terrace has decent food but dreadful service, unforgivable for most places, but especially so for a renowned brand like Harrods. Okay, rant over. read more

I can only speak as an American tourist ... but a stop in Harrods really should be on anyone's must see list. Not as a place to shop - odd to say since its a department store - but more as a museum, i.e., to see things you would not otherwise see. So far as the merchandise is concerned, Harrods carries just about anything that a high end luxury store in the States would carry. All the luxury brands are well represented here but at obnoxiously high prices. Most of this is due to the ridiculously high VAT in the UK but at least some of the perceived mark up is the relatively weak dollar. Either way, I wouldn't buy anything here because its a great deal - better prices are found elsewhere. That said, there are things at Harrods you will find that simply don't exist anywhere else - at least so far as I've been able to find in my limited world travels. The various food halls are well documented in other reviews. Fine cuisine where you can dine in or take out in a really ornate setting. The wine hall a floor below was also interesting to browse. Not often one can see $10,000 bottles of wine on the varied racks of offerings. On the merchandise side, there are brands that are exclusively European one wouldn't find even in the best stores of the US. Then lastly is the Vegas-style homage to Princess Diana and Dodi Fayed that graces a landing at the bottom of an escalator. This palace of consumption is touristy but its a part of the fabric of London in my view just as is Buckingham Palace, Big Ben, and the Tower. Just off the Knightsbridge tube stop in the heart of London - its still merits a spot on anyone's London sights itinerary. read more

Worth a visit. If you can afford to shop here chances are you wouldn't even bother coming in and dealing with the masses. This is a heavily trafficked tourist destination. Don't get me wrong. It is WELL worth the visit but don't feel bad if all you leave with is an 8 pound chocky bar. read more

What can I say about Harrods that hasn't already been said? I love beauty and Harrods epitomizes it in its design, atmosphere, and architecture. :) read more

How have I been to London before and never visited this place? It's like a museum! Insane amount of decadent goods on so many floors. I could have spent the whole day just wandering around. The food hall had something for everyone, the wine cellar was insane, the bags were beyond anything I could have imagined, and all of the specialty boutiques on the third floor were a feast for the eyes. Some things were tacky and over the top, but all of it was fun and excessive. I had a blast! read more

Harrods - Department Stores Near Me - London, XGL

Harrod's has become somewhat of a disappointment in our latest visit. The attention to detail and quality of service has clearly dropped since it changed owners. Sat at the Dim Sum bar and got poor service from waitresses that did not seem to care. We were served giant shrimp that had not been deveined. Told the waitress and she got a new order for us with no sign of care or concern. No apology or any sign that she cared one way or another. The overall atmosphere of the store has dropped in quality. Many dept clerks showed a clear lack of interest in their jobs. Could not answer simple questions. Still a large and decent store with a great selection of high quality items, but it was better when Al Fayed ran it like a tight ship. read more

Our first ever visit to Harrods and I LOVED it. Ok, so I didn't buy anything but WoW! The children loved Toy kingdom and the Technology department, the Egyptian escalator was fab, and had a real live opera singer warbling her heart out on one of the balconies. The food hall was amazing, the decor alone is breathtaking even before you look at the lavish chocolates and other luscious food fare on offer. Unfortunately we had to cut our visit short as the Easter throng became too much for our daughter and we had to make a quick exit for some fresh air. Be aware, they don't allow suitcases in the shop, you need to go to entrance 2b and leave your case there (for as long as you like) for £3. read more

The service at the store is awful . I was ignored at every department I went to, except the gift section. We went to the Harrods Cafe for lunch I ordered the fish cake specifically asking if it had shellfish in it I was told no when it came it was hard as a rock and full of shrimp. I told the wait person and all I got was a shrug. We had no service here at all, had to ask for the bill. Then had to go elsewhere to actually eat. It was so disappointing. My suggestion is Not to eat here. read more

i know Harrods has a lot to offer. But their recently furbished beauty halls is to die for!! love what they have done with the beauty rooms and there are some exclusive beauty products which you will not find anywhere but in Harrods. read more

First off, yes I know it's a big, massive, glitteringly lighted box of tourist trap goodness but I can't help myself. Moth to a flame I tell you! I came here for a visit a bit before Christmas, which I know is a massively bad idea. It was packed but I didn't mind it much. I was too busy looking at everything. It's filled with ridiculously expensive things that are actually ridiculously expensive and I wanted it all. Just to have, not to use. I almost walked out with Paddington Bear.. but managed to stop myself. I knew there was no going back if I did. read more

Ah, Harrods. The luxury shopper's dream store. Being a girl who isn't overly concerned with expensive brand names, Harrods was a place to "ooh and ahh" at the grandeur and opulence, but keep my wallet in my purse. The store is beautifully laid out, with countless rooms and salons for each designer and brand name. Walking into the parfumerie made me feel like I was going to pass out from overstimulation, so we merely dashed through to get to the food halls. The confectionery is definitely my favorite section of the store, with artisan candies and truffles that will give you a foodgasm just looking into the display cases. Some things are just ridiculous, like the speckled dark chocolate bonbons with gold flecks - made with real gold leaf! If you are visiting London, don't miss Harrods! Even if you only spend 10 minutes just strolling through, it's worth the tube ride for a shopping experience you'll never forget. read more

This was on place that I didn't see on my first trip to London, so this year I wanted to visit. I am not really sure why - I will say of all the times to go, I would not recommend a Saturday morning at the kickoff of Christmas season. I was thinking of spending about an hour walking through the store, maybe hitting the café or restaurant for some lunch and taking it all in - but the sidewalk from the bus stop to the store was packed with people. The steel drum playing "My Favorite Things" was a nice touch - the Steel drum reminded me of the warm Caribbean, but the bone chilling temperatures quickly jerked me back to reality. Entering the store was not any easier than avoiding the near trampling on the sidewalk. It was shoulder to shoulder the whole time. I would imagine if I were a parent it would be difficult to wrangle a kid through that crowd. I was doing well to keep up with my friends as it was. We walked through various floors, crowds everywhere still. The temporary art gallery made it a challenge to get from one end toward where we thought the café was located. As it turned out, I was too frustrated with the crowd to even spend time shopping or enjoying the experience. I would have thought it would disperse at some point, but it remained packed at every turn. There was nothing I saw that I couldn't buy elsewhere. I would either buy the brands in the US and save on the currency exchange or if I had to get it there, I would attempt www.harrods.com and have them ship it to me. The store was large - an entire city block, but the crowds remind me why I do my shopping online and avoid malls or large department stores as much as possible. read more

What's not to love about the amazing and carefully prepared food items. If I lived closer, I may eat there every day!

Extremely hard to find things in Harrods! I find that the toys section has nice lighting, but it does not have much space. But otherwise Harrods sells interesting things (If you can find them) In the Harrods store you can find almost everything from wallets to pens, all Harrods merchandise! The food Hall is a great place to buy sweets like chocolate and macorons (and everything in between) The bad thing is that it is very hard to find the stuff you want, if you go to John Louis, you just go up an escalator and if you don't see what you want, you go up more! (And on and on and on) If you can't find what you want, you can still ask a person that works at Harrods, and they will give you the directions. read more

You have to visit to know why this place is best in the world. Feels really royal to shop here and customer service is best in the world too. Will be back soon again. read more

Wow, this place is huge... Maybe that's a bit of an understatement? It's definitely entertaining to wander around it, though everything is quite overpriced and/or just plain expensive. The Food Hall was my favorite to look at, but I didn't end up actually loving the food I bought. I also got a cute stuffed animal for the boyfriend. Good for one visit, but I'm not going to jump for the opportunity to go back. read more

Do you want my business or not! Their are more rules to get into Harrods than most countries! They would not even allow me to take my bag inside I had to "check it"... but before I could it had to go through an airport style security scanner. CRAZY This was my final straw with London... I remembered why I don't visit very often, the third search of the day NOT including my trip to the US Embassy. To add insult to be allowed to check my bag I had to walk to the back entrance of the shop, I was not even allowed to enter through the main doors... Anyway I was here to buy a gift for a friend so I went through the ordeal of paying £3 to check my bag before I proceeded into the shop. It is a horrible place to shop (if you had the money to regularly shop here) as 90% of the people are just wandering around as tourists and have zero intention of buying anything above a keyring. Ok so there are some good points, the shop has very ornate decoration and nearly every item you can imagine plus some you can't. Also the staff are normally polite beyond imagination. If you have never been, you should visit but once is enough. read more

Clearly, I was extra tired when I last visited this place. I also wasn't under the influence of my shopaholic daughter. We browsed. We guffawed at the price tags on the clothes. We bought key chains and Xmas ornaments to say "been there, done that." We had to cut our trip short to make it to our afternoon tea reservations. We had every intention of coming back to Harrod's to do it complete justice, but we sadly never made it back. It's huge. It's impressive. It's an experience. read more

What's not to like at Harrod's - it's a MASSIVE store with everything you'd ever hope to find and has things you never thought you'd even seek. It's a great place to wander around, have tea, dine, shop and even entertain out of town guests. Anytime I have friends visit for a long period we always enjoy a Harrods day. Brace yourself for crowds and if you have the luxury of time go early in the day on perhaps a Wednesday which is not as busy. That's not to say there's not a few thousand people shopping, just a few hundred less. lol The food hall is a must and my personal favorite is the luxury timepiece gallery. Being directly outside the Knightsbridge Station access doesn't get any better than this. Harrod's is an icon of London and this American Southerner says it's worth a leisurely stroll through the crowds at least once y'all. read more

Very busy, nice and expensive. Very big place you may get lost. It was worth to visit.

No trip to London has been complete without breaking the bank with a shopping trip to Harrods. This is the original English Mecca for designer goods. What's even better is that the day after Christmas marks the first day of their big sale. Designers that rarely if ever go on sale and just thinking about it gives me heart palpitations. This store is literally a maze of departments and just when you think you've hit a dead end, there is even more to look at. I can't lie. It is a little overwhelming. But if it means that I can snag a pair of Prada ballet flats for 30% off that are still regular priced in the States...so be it. A perk for being a tourist is that your purchase over £150 can qualify for the international tax back program, only furthering your savings (and adding an incentive to shop). Now, if shopping isn't your thing, Harrods also offers a fabulous food emporium. Calling it a food court would be a travesty because no food court I know has an upscale champagne bar! Whether it be a sweet treat, savory snack or a full fledged meal, you can find what you need to refuel and continue shopping. What more could any guy/gal want? read more