Dr. Michel Rie, my Family Physician at One Medical, is first-rate! He has all the qualities you…read morehope to find in a physician--compassion, experienced medical care, excellent training and judgment; and he also manages to be efficient and on-time! I've had excellent experiences with other One Medical physicians and nurse practitioners as well. The medical office is new and well-appointed--albeit with fake plastic plants; I appreciate the on-site laboratory & phlebotomist and x-ray availability as well. The overall corporate influence on office decor is off-putting; I miss the personal touches--no Medical diplomas, nor favorite art work in physician's offices--which I find dystopian. One Medical is owned by Amazon; I hope they don't mess it up. The corporate influences are invasive: "membership" costs $100 for Amazon Prime customers--apparently $200 without Prime membership; with neither, you can still be seen, but forfeit complete access to the "patient portal," and don't have access to after-hours medical phone advice. A few months ago, I missed an appointment, because I was notified of an appointment "with Michael." I didn't remember any such appointment! I failed to understand they were referring to my physician, Dr. Rie. Apparently, they've started using doctor's first names, "so that patients will be more accepting" of nurse practitioners and/or physician assistants. I'm writing as a retired Family Practice doctor. I find this insulting to physicians--I have worked with a number of nurse practitioners and physician assistants; I appreciate and respect their skills; it wasn't necessary in any of the several practices where I've worked to dispense with the traditional title of "Doctor" for physicians, in order to elevate other professionals' status. Any physician who has completed four years of medical school and a minimum of three years of internship and residency training; a minimum of seven years of medical training in all, has earned the right to be addressed as "doctor." I have not thought any less of the nurse practitioners or physician assistants I've worked with; they play a legitimate role, worthy of respect. I do think less of Amazon's management and decision-making though; I've never found insulting professionals to be a winning strategy. Regardless, it is unnecessary to downgrade the traditional manner of using the title "Doctor,"--a matter of respect--in order to artificially upgrade the value of other medical professionals. I would think it is an insult to them as well--their performance speaks for itself. I've been pleased with the care I've received from One Medical nurse practitioners. Perhaps, rather, they deserve their own titles? I think the military could offer insight into that. Everyone has a title, from "Private" to "First Classman" on up....

The problem with One Medical is that it takes them 3-5 days to process an imaging order. It's been…read more48 hours since the PA says she ordered the MRI but my PPO says they haven't received it. Apparently the "One Medical team" needs front end time to "package" the request and then you wait for insurance approval. Two full days and PPO still hasn't received it.

I had basically given up on primary care before finding One Medical. I was using Austin Regional…read moreClinic and waiting months for appointments, never really able to establish a relationship with a doctor, and never able to get an rx when I was sick, meaning I was also relying on UrgentCare for strep tests or a UTI. One Medical is so amazing. Yes, you pay a membership fee, but then, YOU CAN ACTUALLY SEE A DOCTOR. Like, the day you need to. Or, you do a video chat, or send your doctor a message that they actually respond to in a timely manner. The app is also super helpful and efficienct. They have this great feature that you can get immediate help for certain things like colds, yeast infections, or ordering a lab test. You fill out the information in the app, and someone gets back to you right away, putting in the lab visit or sending the rx to your pharmacy. I really don't think I have ever had medical access that is responsive and available when I need it. Their lab is open for drop ins throughout the day, and I have never waited more than 15 minutes to be seen. It is just really excellent service. I hope it stays this way!

This practice is the best GP/family medicine experience I've ever had. There are almost always…read moreappointments available within the next 24 hours. They stick to their schedule well, I've never waited more than 5 mins over my appointment time. They have a lab in-office, so you don't have to go to a separate place for bloodwork. The doctors are respectful and kind - I really like my regular GP, but if he isn't available I'll see one of the other doctors and they are amazing too.

Dr. Garza is amazing! She is warm and engaging with our daughter and talks to her in an…read moreage-appropriate way. We are more than willing to drive into Austin from Dripping Springs to see her. She is thorough and so are her staff. We love our visits and don't plan on going anywhere else!

i've done a lot of research on the pedis in south austin and really liked what i saw about Dr…read more Garza, until i called the office asking for a moment to meet with her. the receptionist told me that i would be able to after her appointments (which is fine by me), and that there is a $40 fee! $40!! just to MEET her?! i think that's a bit ridiculous. so the receptionist kept on about how she could register my baby with the doctor and we could schedule that appointment at a later date. why would i register my baby with a doc i've never met? i wouldn't! so i kindly said "no, thank you." and told her that i'd have to discuss this with my husband.

First of all, the waiting area is absolutely gorgeous and so calming. It immediately puts you at…read moreease. The front desk team was polite, welcoming, and genuinely helpful. The doctor I saw was incredibly knowledgeable and took her time with me. She even ran a few minutes late for her next appointment because she didn't want to rush our conversation, which I really appreciated. As a cash patient, I was also pleasantly surprised that they offer an interest-free payment schedule. That kind of flexibility makes a huge difference. Highly recommend. It's honestly refreshing to see healthcare moving in such a positive direction.

Not the $49 visit I expected…read more I signed up for One Medical because I saw a $49 price for a video visit. Instead, I received a $335 bill to my insurance, which resulted in a $120 bill to me because I hadn't met my deductible. When I called, I was told that I had scheduled a regular visit rather than using the free "on-demand" option available with the membership. I explained that I found the distinction confusing, but the representative essentially told me it was my fault for not reading the fine print. When I asked to escalate the issue, he initially told me there was no way to do so. I eventually reached someone who escalated it, but the escalation manager's response was essentially the same: they weren't willing to do anything about the bill. They did offer a 12-month interest-free payment plan, but I declined because it required giving them a credit card. With their deceptive practices, I'm scared to see what they do with my credit card. For $99/year for the membership I ended up paying more than my regular doctor for a routine video visit. I'm cancelled my membership. I've written a more detailed account of the experience here: https://www.austinprogressivecalendar.com/blog/my-experience-amazon-one-medical-49-turned-120

The staff here is awesome. I was greeted warmly as soon as I arrived. Molly, the NP, was…read morepersonable, empathetic and knowledgeable. I came in for my annual and she made the appointment a pleasant one. The office is very clean and well decorated. I felt like I was in someone's home. I parked in the Domain's Purple lot and was able to walk easily to the office.

This is the second review I've left for One Medical, and I normally wouldn't go out of my way to do…read morethat -- but I felt the need to elaborate further because of how unpleasant and unfortunate this experience was. This was one of the most disheartening and discouraging healthcare experiences I've ever had -- and what makes it worse is that it was my first time seeking help for my mental health in over 15 years. I grew up in an environment where asking for help -- especially when it came to medication for mental health -- was seen as a weakness. So it took everything in me to finally overcome that and make an appointment. After a particularly overwhelming six months, I built up the courage to be honest about what I was struggling with and what had worked for me in the past. I wasn't demanding anything -- I was simply trying to communicate openly, hoping for a supportive and respectful conversation about my care. Instead, I was met with judgment and ultimately rejection by Harley Berning. She initially prescribed me a lower dose of the medication I mentioned -- no concerns or hesitation. But after I followed up with a message asking if this was the right plan going forward, everything changed. My prescription was suddenly revoked after it had already been sent in and paid for, and I was told she could no longer continue my care. It felt like I was being punished for being honest. I was mischaracterized, dismissed, and made to feel like I had done something wrong just for asking questions and advocating for myself. That kind of distrust -- especially when someone is finally trying to seek help after years of struggling -- is incredibly damaging. This experience didn't just shake my trust in one provider. It made me question whether I should have ever reached out in the first place. And I imagine I'm not the only one who's walked away from One Medical feeling like this. If you're someone who's anxious, vulnerable, or trying to overcome the stigma of getting mental health care -- be careful. I wanted this to be a step toward healing, and instead it left me feeling worse than when I started.

I have been a patient f Dr. Roy since He began his practice in the 90's. His Intuitive, holistic…read moreapproach to Chiropractic care is why I am a vibrant 79-year-old. His charges have remained affordable. He LISTENS! A rarity among many health professionals today. He is always taking new continuing education courses to keep abreast of new research. His office environment is welcoming and safe. If you want to feel better in your body, make an appointment! Donna B.

Dr Mullins is an incredible resource to the Austin community. His extensive experience with UT…read moreathletes and physical therapy experience as well as his nutritional knowledge creates a healing powerhouse! He has helped me, my family and many friends since 2009 with his caring skills. In 2009 I had a TBI and after a year I was still unable to turn my head to the left or to the right preventing me from many things but the most limiting being driving a vehicle. In 1 session I could turn my head like before the injury. Another problem was I could no longer smell anything. He was able to restore my sense of smell to 100%! I could go on and on about different maladies with friends and family that he has been incredibly helpful with. A true healer. I highly reckoned Dr Roy Mullins for your health needs.

HI MY NAME JORGE CUERVO I WAS A PATIENT AT TOTAL AUSTIN healthcare evrybodyyyy of the front staff…read morewas super professional an very welcoming. Doctor David's was a excellent D.R to he's patients.Thank You To All An God Blessed .

Both physicians I have seen did wonders for my injury. The staff was amazing during my treatment…read moreafter a soft tissue injury and was very accommodating with my work schedule. There was never a long wait, even when they were busy. I would 100% use them again.

These people are amazing. I came in with acanthamoeba keratitis, unbeknownst to me. For those of…read moreyou unfamiliar with it (it's rare), it's excruciatingly painful & can result in cornea transplant or worse. Dr. Broyles immediately diagnosed me & started an intense hourly eye drop regimen. Unfortunately, most people don't get so lucky. It was a tough road, but I can honestly thank her for saving my eye. I'm in a FB group for AK & the majority of those who share, experience physicians that wait much too long to commit to the diagnosis & end up losing their eyesight. Her staff is also wonderful. Very kind & knowledgeable. Lexi & Madison are fantastic & remember me every time I have to come in. I really can't thank these people enough.

My father has been a patient of Dr. Cottle off and on for five years. Five years ago he had…read morecataract surgery on both eyes. Everything went well and smoothly with the actual surgery. This year he has some scaring from the cataract surgery a common side effect. Again the treatment of a laser has gone well. I have no complaints on Dr. Cottle and her skills as an eye surgeon. Five stars! Now the cons. Her appointment times are terrible. It doesn't matter why you are there. You will be there for 1.5 hours or longer. Second, issue is billing. Five years ago we had some major issues with our billing. My father is a Medicare with a supplement patient, a common standard for the elderly. It seemed to highly confused the office staff. I am not sure about this round of work. We haven't gotten bills yet. Also do note Dr. Cottle has move her office from Bee Caves Road to HWY 620. The new office is in the new medical buildings off 71/620.