Went to see Dr. Kim about migraine pain. Extremely knowledgeable. Office staff efficient and…read morepleasant. Visit very thorough. I felt listened to and heard. Left with a treatment plan and samples.

We trusted Dr. Kim with ongoing care, which is why this situation was so disappointing…read more We made a 2-hour round trip to a follow-up appointment only to be unexpectedly informed by Ying, the PA, that Dr. Kim was no longer with TriCity Pain, and that May 24, 2024 had apparently been his last day. Patients were never notified beforehand -- no call, message, letter, or any other communication. Finding out at an appointment that your physician had already left weeks earlier is unprofessional and unacceptable for continuity of care. The core issue is a lack of integrity in how this transition was handled toward patients in a pain clinic setting, where individuals are already dealing with significant ongoing suffering and dependence on consistent care. Abruptly leaving without proper notice shows a concerning lack of consideration and accountability toward those relying on treatment. If there was a reasonable explanation for the abrupt departure, it was never communicated to patients. Even in difficult or unfavorable situations, patients deserve a basic level of transparency and a diplomatically delivered explanation, particularly when ongoing care is involved. Even Ying appeared uncomfortable being left to explain the situation to surprised patients arriving expecting to see their physician. To be clear, the issue is not that a doctor changes practices or opens a new clinic -- that is understandable. The issue is how it was handled. Patients deserved honesty, transparency, professionalism, and integrity throughout that transition. UPDATE to previous review: Dr. Kim's response does not address the central concern raised in the original review -- the lack of communication and failure to notify established patients prior to his departure from the practice. It does not acknowledge the impact on patients who arrived for scheduled care and were only then informed he was no longer with the clinic. The response also does not include any apology to patients affected by the lack of notice and disruption in continuity of care. The use of the word "unfortunately" comes across as dismissive in context and does not address the underlying concerns regarding patient communication or continuity of care. Additionally, it references a "2024/2025" departure timeline, which is inconsistent with what patients were told by the practice (May 24, 2024) and does not align with what we experienced firsthand on June 4, when patients arrived for appointments and found he was already no longer there. Overall, the response does not engage with the communication failure or patient impact raised in the original review.

Dr. Andrew Hall is a brilliant and caring individual. I was…read morein a major car crash and have a lot of titanium in me as a result. Dr. Hall was assigned to me while in ICU. He helped me through my hospital stay. After I was released he helped me rebuild my life after I had to spend 9 months in bed. When I was lucky to be walking he encouraged me to get back into exercising. He projected a positive outlook when I couldn't think of one. I have followed his advice and all I can say is that I feel so much better today. I never thought I would be able to do my favorite thing again which is landscaping. I've been back at it for 2 years now. Every day is better than the last. I highly recommend him. He is sharp as a tack and thinks outside the box to personalize care.

I received care from Angela Ash. I cannot express enough how grateful I am to have met her. Angela…read moregoes beyond to help her patients. She takes time to listen to what your concerns are and does everything she possibly can to help you. Angela went out of her way to find out what was causing my pain and wasted no time finding a solution to treat it. Thank you Angela! I wanted to add that though I did not see Dr. Gutierrez, he was involved with my care on this visit by meeting and discussing my issues with Angela. Both went out of their way to find the problem and set up a plan to fix it.

I was out of work for three months due to back pain. Their injections in my back have me pain free…read morefor several years so far.

I recently visited USA Medical Research Institute and had the opportunity to receive my first Ten…read morePass Ozone treatment with their wonderful nurse, Mayera. From the moment I arrived, the entire staff made me feel welcomed, comfortable, and genuinely cared for as a new patient. The clinic offers an impressive variety of wellness treatments, including the EBO machine, TruDose, Ten Pass Ozone therapy, Liquid IV infusions, advanced laser treatments, and various weight loss programs. The facility itself is beautiful, located in the heart of Austin inside a stunning three-story building that creates a professional yet relaxing atmosphere. After a long and exhausting flight, I also received a Myers' bag with essential vitamins and fluids to help replenish and restore my body, which was exactly what I needed. I truly appreciate the kindness, empathy, and professionalism shown by the entire team. I will absolutely be recommending this wellness clinic to my friends and family. Highly recommend -- 10/10!

These people really understand Regenertive Medicine:…read more Hyperbaric 10 pass PRP Truedose EBOO Cord Blood Stem Cells

I had my first visit with Dr Caylor and feel that this treatment may be the answer to my prayers!…read moreI look forward to having my pain relieved soon!

The 1st time and LAST time I will ever go there. Saw a new pain "doctor" there and she was the…read moreWORST pain "doctor" I've ever had. Cold, abrasive, rude and uncaring about my pain. I will NEVER go there again or recommend them to anyone.

I went to see Dr. Mancera due to incredible pain that started at my neck went down to my right…read moreshoulder and down my entire arm to end with numbness in my hands. He ordered a MRI and prescribed Gabapentin. I filled the prescription but the list of possible side effects were terrifying. I called the office and informed them that I would not be taking that particular medication and would another alternative to relieve the terrible pain that I was in. I was informed he would not recommend or prescribed anything until after the MRI. There was zero concern for my pain nor any follow-up after I did the MRI which showed several issues. MY GP saw the MRI and stated that my pain must be intense and it was. Dr. Mancera obviously did not care about the pain due to his lack of follow-up or willingness to prescribe anything else but a medication that after research I did not feel safe taking. I felt unheard and uncared for. I would not recommend.

Really not a particularly good practice…read more I had a few procedures done to relieve some chronic back pain subsequent to surgery. Although they seemed to know what they were doing, I didn't get very much relief. Billing was an absolute nightmare however. I got bills that didn't make any sense. Spent hours and hours trying to get it straightened out. After months of tremendous frustration, they got a woman who was actually able to help with it. They had made several BIG mistakes (billing twice for the same thing, etc.), that were always in THEIR favor. Eventually, got it squared away (I ended up owing over $2,000 less than they were trying to get from me). By then treatment was complete and their new "suggestions" weren't terribly helpful (for instance, a $2,500 back brace which wouldn't allow me to sit in my chair at work). Just not very good at what they do and terrible at billing. I'm very glad that I'm not dealing with them anymore. There are plenty of other really good Pain Management Practices around.

I think a few of you read this like a novel. Well I thought I could write the ending-not quite! Smh…read more A doctor update: the former Founder of APA is GONE, Dr Wills-and parting was not sweet. I know how & why, and I'll leave it as not good. The entire medical community talks about the former APA Clinic-even when someone is NOT in the medical field. Austin does want to know: WHERE IS Dr Feferman? I thought I was done, but OH NO. I was given an amount much lower than my supposed total (which had included balance billing and significantly higher charges)-I paid cash to end it. THEN old claims previously processed as Out of Network (and part of my payment above) were resubmitted by "someone" as In Network, so this clinic collected double. NOT NICE. For those who hope this place is nice and has competent staff now-I hope so too. However, If they are so desperate or incompetent as to 1. Harass me for payment (no worries I save EVERYTHING), 2. Receive It after much negotiation THEN (as was always the CORRECT ROUTE- I was NEVER Out of Network) 3. Go To Cigna and RE FILE EACH as a "Corrected In Network Claim" I say BE CAREFUL. I am SO SICK of EVERYTHING related to APA and their new company BUT I have Ethics, and think my doctors should follow the Ethics to which THEY are bound. This isn't over, SO nothing else significant posts til this ENDS. However- I have Cigna so they will be involved You will GET NOWHERE with Austin Billing; I suggest googling the full company name not just USEP (see my post 1 or 2 below for it) along with the address in Dallas used to send payments (a POBox in Dallas). You WILL FIND contacts AND complaints I512hope this439helps you7342goodluck starting to appear-however none are mine. Good luck to others esp with Billing-infoabove-More when I have more.

Did business with this place for over a year. In that amount of time I saw 3 doctors pull up stakes…read moreand leave. Always wondered why. Well, this new doc, Brennan Frank, is an arrogant, egotistical, condescending a**hole. Yes he is. I spent 10 minutes with this yuppie and was ready to strangle someone. You don't talk to patients like this guy does and expect return business. I would rather be in continuous, agonizing pain than to have to be in the same room with him again. I switched to another pain doctor several months ago and am very satisfied. Bye bye, APA...

If you got pain, this is your gain. The nurse and doctor or great considering all the patients that…read moreare whining and moaning about their agonizing pain. The front desk people are often the first impression patients get and there is no doubt that people will like them on the first visit. Professional, polite, and sympathetic to all these complaining and crying patients is perhaps their best trait. I've never had to wait beyond the appointment time - but. If I did, let me say the lobby is well kept, and there is a top-notch bathroom with soap that doesn't smell like a bunch of flowers. The reading material in the lobby stands to improve. Put a few Sports Illustrated, maybe some Cosmopolitan for my wife, and we'd be a 100/100!

From the owner: Millions of Americans endure chronic pain daily, a relentless condition that affects various parts…read moreof the body and leads to numbness, weakness, headaches, and limited range of motion. For many, simple tasks become daunting challenges, profoundly impacting their quality of life. At Tricity Pain Associates, we take pride in offering compassionate, personalized pain management services to help patients reclaim their lives. As a premier interventional pain group, our mission is to provide innovative therapies and non-surgical solutions tailored to your unique needs. Our team of dedicated specialists understands that every patient's journey is different, and we strive to create a welcoming environment where you feel heard, supported, and empowered. Whether it's cutting-edge treatments or advanced minimally invasive procedures, we focus on identifying the best solutions to manage your pain effectively. At Tricity Pain Associates, your well-being is our priority, and we are here to help you move beyond pain and toward a brighter, more fulfilling future.

the staff are very friendly and helpful. I definitely recommend Dr.Hall he was very polite and…read moreinformational, great guy! helped break down my diagnosis. Thank you so much

Great care. Receptionist rosa santoyo helped me out alot along with jatime. Dr hall is great and…read morerecommended.

It took a while to get an appointment but once I did I've been so happy. The overall vibe is great…read more There's a number of PT assistants who help with various exercises and keeping everyone on track. The place is quite spacious for many therapists and patients. I was assigned Anna who was awesome as well as all the assistants showing me the various exercises. The front desk ladies are helpful in booking appointments and running things smoothly. I'd get texts as appointment reminders too. Overall I'm very pleased that I was able to go here for treatment.

If I could give this place more than 5 stars I would, my experience here was great!…read more I had labrum surgery back in January and started physical therapy sometime in February. Two and a half months later, I was able to regain my range of motion and strength in the affected area as well. I owe my recovery to Dr. Talia Strahler, she was wonderful, knowledgeable, and supportive throughout this entire process! I would guess that people oftentimes have questions if they'll ever fully recover from comparable surgeries or feel that the process might be too difficult. I had similar thoughts and feelings, but once I got here they all went away. This recovery was definitely a team effort and I thank everyone so much for being the absolute best. It was such a welcoming environment, the staff is easy to communicate with. Scheduling is very easy and flexible, it's wonderful to get reminder text messages about upcoming appointments. Again, everyone is so friendly that oftentimes the work you're doing doesn't really feel like work because you're being checked-in on and/or there is great music playing in the background. This was an experience that I will not forget, nor the people involved! I know that if I ever need physical therapy again that I'll come back here in a heartbeat. I wish nothing but the best to everyone there and future patients!