In town on vacation and had an emergency and was told they only accept existing clients and could…read moreschedule an appointment in 3 weeks to become a client...thanks a lot.

April 27, 2026 Dr…read more Rick Jenkins Pineview Veterinary Hospital 85 Pineview Dr. Oakland, MD 21550 Ref: Bodie McGowan, Beagle Dear Dr. Jenkins, We have been coming to Pineview Veterinary Hospital since late 2013. We brought Dakota, Sampson, Jingles, and most recently Bodie. We had come to believe the staff at Pineview knew what they were doing. When we brought Bodie in specifically for a serious limp on 2/23/26 we expected nothing less. We were told he probably pulled a muscle and we should permit only limited leash walks and confinement in our house. That day, he was also updated on all his vaccinations. That visit cost us $271.78, including $14.80 for pain pills. Bodie normally doesn't walk. He runs. This was going to be very difficult. But we tried. Despite our best efforts he kept getting worse. Not better. We called and it was suggested we bring Bodie in for X-rays. Just in case there was bone damage or other serious injuries. We did so on 3/9/26. We left him for the day and was told the X-rays revealed nothing. The verdict again was sore muscle. We were offered the opportunity to send the X-rays to a specialist for an additional fee. We declined. The X-ray visit cost $464.92. Throughout this time when we told friends what was going on and the first thing they said was it sounded like Lyme disease. They asked if the vet had checked him for Lyme. Although we didn't know, we assumed so. We trusted Pineview. On 3/21/26 I called to talk to the veterinarian. Bodie was getting worse. We were only letting him outside, on a short leash to pee and poop. He was both in pain and going nuts from his imprisonment. I left a message. No one returned the call. Bodie kept getting worse. I called again on 4/13/26. Again, I left a message. Again, no one returned the call. Friends had given us the name of their veterinarian. We called and set up an appointment for 4/14/26. We called Pineview to get Bodie's records. When the email arrived, we discovered his last Lyme disease testing was 8/8/25. He was not tested on 2/23/26 when we brought him in specifically for his limp. On 4/14/26 we went to the friend's vet. He was immediately tested for Lyme disease. He tested positive for both Lyme disease and Anaplasmosis. He was given medications for both. As it would happen, someone from Pineview finally returned my calls while Bodie was at the new vets. Bodie was later diagnosed with chronic Lyme disease. Today Bodie is up and running. He still has a minor limp. But his is outside half the day and running around again. We noticed a change after three days on the Lyme disease medication. All this by way of saying we were very disappointed in the performance and professionalism of Pineview Veterinary Hospital and your staff. Bodie spent almost two months getting worse and worse. We don't know if the chronic Lyme disease damaged any internal organs. We do know we will not be back to Pineview Veterinary Hospital. I am also requesting a refund of the $464.92 X-rays necessitated by the failure to test for Lyme disease. Regards, Tim McGowan (Address removed) Davis, WV 26260 UPDATE AS OF 5/20/26 5/12/26 I MADE THREE CALLS ASKING TO SPEAK WITH DR. JENKINS. HE WAS UNAVAILABLE. I ASKED HIM TO CALL. HE DID NOT RETURN THE CALLS. 5/13/26 DR. JENKINS CALLED TO SAY THE REASONS FOR THEIR ACTIONS WERE COMPLEX AND HE WAS WRITING A LETTER IN REPLY. I'M NOT SURE WHAT'S COMPLEX ABOUT NOT FOLLOWING INDUSTRY STANDARD PRACTICES OR RETURNING PHONE CALLS. BUT I AGREED TO WAIT FOR THE LETTER. 5/18/26 I CALLED TO ASK WHEN I MIGHT RECEIVE THE LETTER. DR. JENKINS WAS UNAVAILABLE AND DID NOT RETURN THE CALL. 5/20/26 I CALLED THREE TIMES TODAY DR. JENKINS WAS UNAVAILABLE. I ASKED FOR A RETURN CALL. I DID NOT RECEIVE ONE.

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