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    Harter Strength West Plano

    5.0 (2 reviews)
    Closed 7:00 am - 2:00 pm

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    1 year ago

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    Ask the Community - Harter Strength West Plano

    Equinox Plano

    Equinox Plano

    3.3
    (43 reviews)
    0.2 mi

    I took a cycling class this morning. And it was great! The instructor, Mel was kind, knowledgeable…read moreand walked the class through the session very well! Clean environment and lots of options for classes.

    So I usually don't go out of my way to leave any reviews but I did want to give feedback on this…read moregym. I had Visited this location on three different occasions and the front desk workers were not polite or welcoming. Their names were Mark and Issac. Isaac specifically did not help me when I came to the desk on three different occasions to ask for help with the wireless chargers. He did not even walk over to Help and I ended up having to figure out how to work the machine when he could've just walked over and Gave me a simple hand with the machine. Instead of walking over to me and helping he sat on his personal phone at the front desk. After figuring out how to work the machine on my own I walked over to the desk for a fourth time and let Isaac know how he can help the next person since I figured out the issue but while waiting to speak with him he pretended like he was on the work phone and just held it to his ear while I stood there waiting for him to be done with his "Phone call". Other than that the gym was flawless but the customer service was unfortunately terrible on three different occasions. I did not continue with this location because of the lack of help and unpleasant customer service I experienced. Other than that the gym was flawless

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    Equinox Plano
    Equinox Plano

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    EōS Fitness

    EōS Fitness

    2.7
    (50 reviews)
    2.5 mi

    - Showers have had consistent bug issues - crowded…read more - people lack gym etiquette - hot tub is nice and massage chairs are nice. - solid tv collection with sports on - great selection of machines

    WARNING about cancellation and billing at EōS Fitness…read more If you are thinking about joining this gym, please read this first. My experience trying to cancel my membership has been unbelievably frustrating and feels designed to make cancellation nearly impossible. When I attempted to cancel, I was told that I could not cancel unless I paid a renewal fee that had not even come due yet. In other words, I would have to pay a future renewal fee just to stop my membership. That made absolutely no sense. Because of this, I went into the gym in person to resolve the issue. I spoke directly with the General Manager, Chris Marriotti, explained the billing situation, and told him that I had been unable to cancel my membership properly. He told me that both my wife's membership and my membership were canceled and that everything was taken care of. Unfortunately, that was not true. Despite being told in person by the general manager that the memberships were canceled, the gym continues to charge the account and has now even added late fees. The memberships still appear to be active even though we were told everything had been handled. So now I am dealing with charges, late fees, and a membership that was supposed to already be canceled by management. This has been an extremely frustrating experience. When a customer goes in person, speaks to the general manager, and is told everything is resolved, that should be the end of it. Instead, it has turned into an ongoing billing issue. If you are considering joining this gym, I strongly recommend reading the contract very carefully and understanding exactly how their cancellation process works before signing anything.

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    Harter Strength West Plano - gyms - Updated July 2026

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