I love the maintenance service! Paul is always so friendly, quick and professional. The front desk service is excellent also. Go Hartwood!

This is my second year renewing my lease at Hartwood, and overall we've been very happy living here. Pros: * Great apartment layout and appliances. The units are thoughtfully designed, comfortable, and the appliances are modern and well maintained. * Amazing management team. I've been renting apartments for about 10 years, and this is honestly the best management team I've ever had. * Very caring front desk staff. Joanne has become friends with my little one, who has a language delay, and she is always incredibly warm and patient with her. That really means a lot to our family. * Thoughtful service. One time, a grocery delivery bag got soaked and started falling apart, and the front desk called us to let us know and suggested we bring another bag down when picking it up. It was a small gesture, but it really showed how attentive they are. * Excellent cleaning team. I see them working hard every day. The courtyard, gym, and other common areas are cleaned regularly and always feel well maintained. * Fast and thorough maintenance. Paul recently came to fix a dishwasher leak in our unit. He was very patient and carefully checked everything above, below, and around the dishwasher instead of just fixing the obvious issue and leaving. Cons: * The floors can be a little thin, so you may hear some noise from neighbors. If you're especially sensitive to noise, I'd recommend choosing a higher-floor unit if possible. Overall, the pros definitely outweigh the cons for us. We feel very comfortable here, and the management, maintenance, and cleaning teams are a big reason why we decided to renew for another year. read more

We had quite the rocky start with Pest issues. Took a few months to get those ironed out. Also we lost thousands of dollars in clothes that we had to put in boiling water to get rid of the pests and their offspring. No apology or reimbursement ever did come from them just a request for our patience whilst they try to figure out the issue. Other units were having the same issue. My partner and I had to lose a day of work because of how bad it had gotten and try to figure it out ourselves. The good: Joanne at the front desk is nice once you get to know her and vice versa. Very kind and helpful. The management: buzzuto and Jenny -horrible. They care only about getting people in the building, once that's done they are less than eager to help with any issues. I'm talking with multiple residents whom have lived there before this is a common theme with the management company and its staff in this complex. The neighbors- everyone primarily keeps to themselves. There is a group thread in which we do converse to make others aware of missing packages, homeless people bathing in the hot tub, cars getting towed & things of that nature. Pro: we always felt safe in that area and there was nice walking paths once the construction was done next door. Con: I once overheard them on a tour telling people that there are "concession hoppers" who live here and that's why turnover is so bad. THAT IS SIMPLY UNTRUE. We had a group of people that all lived at Hartwood that would chat at the dog park and they simply don't want to work with the existing tenants to keep people in the units. They would rather rent them out to corporate housing people via SuiteAmerica. Telling us they don't offer concessions, raising the rent an exorbitant amount and that all units are rented. It's bad business, but they simply don't want people to stay. It's unfortunate. The staff must need that new lease commission so they decide not to let anyone re-sign by jacking up the prices. Which is quite frustrating and disappointing to see. The slow weekends at the pool have become party days there amongst these young Apple and tech people. It's annoying when you just want a relaxing day to enjoy the common space. Pro: Caltrain right outside, great for getting where you need to go. read more

1. Internet service: Under CA AB 1414, residents have the right to opt out of landlord-mandated internet. AB 1414 was passed so that tenants can freely explore different internet options without encountering unfair or illegal barriers. You may review official committee/floor reports for AB 1414 in the California State Legislature. But management blocks all broadband access from existing service providers Smartaira and other ISPs if you opt out. They are doing this to discourage tenants from opting out and skirt the law, so that tenants will have no other choice. You have the right to use broadband internet just like other tenants. At the least, management should permit tenants to get alternate plans directly with Smartaira. Management contractually mandated internet to residents starting in January 2026 for about 6 months. They told tenants it was mandatory while it wasn't. After I complained, they changed their website to clarify that the internet is optional. Tenants who signed leases during this period and were deceived by management would have a viable claim for internet fees paid to the landlord. While the regional manager said they wouldn't stop other ISPs from serving the building, once I had AT&T come in to do a site evaluation, they changed course and stopped AT&T from moving forward. The property general manager also initially misled me by claiming the building cannot support other ISPs. This is incorrect, as the building already has an AT&T fiber line, but they just needed to set up the network inside the building. Management has failed to provide a convincing argument for refusing AT&T to proceed. AT&T has confirmed it can provide services to residents. And I believe it can be done without causing material disruption to the building or residents. Landlord actions have breached the warranty of quiet enjoyment, and I believe the actions violate other laws. Tenants who think this is illegal should get legal advice and contact local and state government agencies and FCC to report management actions. 2. Several legitimate critical reviews were reported and removed by management. Management actively solicits reviews from new residents to bury criticism. An influx of suspiciously similar reviews on Google maps is proof of this. They care a lot about their image; you will see them replying intensely on Google Maps. If you are experiencing problems, don't expect the same response or treatment. 3. Ants are an issue in the building. Pest control treatments provide temporary relief only. 4. $20 is charged for package management and delivery. But staff rarely deliver your packages; they are kept in the package room. I asked them to leave it in front of the door, but they deny my request and insist they need to enter my apartment, which violates my privacy and the security of my home. 5. Package room. All packages are placed in one room that is supposedly organized, but be prepared to spend 5 to 15 minutes searching for your items. Some packages eventually turn up after 2 to 3 days. Others require search and rescue party. The package room setup is one of the worst I have seen. It is unclear how residents here tolerate it. 6. Access issues via the primary entrance. Delivery drivers, guests, and essential services cannot use the main entrance because the elevator requires a key. The front desk is supposed to buzz them in, but they do not operate 24/7 and are away from the desk many times during business hours. As a result, large number of your doorstep deliveries of groceries, food etc.. will fail. Workarounds exist, but it's not perfect. If you live in Building two, be prepared for a long walk each time this happens. Restricting use of the primary entrance with the nearest parking area raises accessibility issues and can interfere with reasonable access and enjoyment of your unit. 7. There are several other issues as well. We have been harassed and targeted by the onsite management for being vocal about the living conditions and management's conduct. I don't trust the general manager here. If anyone is experiencing issues, I strongly encourage them to write to regional manager Stanley. read more

See all

I moved into Hartwood over a month ago and have been warmly welcomed (with Aloha) by Eileen and Leilani, the building's front desk staff. They efficiently manage multiple deliveries while attentively listening to tenants' needs. The rooftop offers a magical escape with its hot tub and 24-hour gym. However, it's the exceptional handling of problems that truly sets Hartwood apart. Paul, the maintenance manager, went above and beyond when we encountered a complex issue, demonstrating grace and professionalism. He also promptly addressed our toilet issue, ensuring it was resolved without inconvenience. Paul's dedication to excellence is evident in his timely and thorough work, including sealing the caulking and explaining the expected timelines. In a large building, such exceptional service is rare, and I am grateful to Paul and Leilani for their kindness and professionalism. This is a great building to live in lots of private working spaces & social room etc. Very unique property. PS I work in tech they provide good internet service. read more

See all

Living at Hartwood has been a fantastic experience, and the service here is top-notch! I compared The Martin and Hartwood in Jan 2026, and finally chose Hartwood. Never regret this choice. I accidentally locked myself out late last night, and Paul went above and beyond by rushing over after 10 PM to help me get back inside. He was incredibly fast, professional, and friendly despite the late hour.Huge thanks to Paul and the Hartwood team for taking such great care of the residents! BTW, Joeanne is the best front desk of my life so far. Always there to be helpful, always energetic and smiling. read more

Hartwood - Apartments Near Me - Sunnyvale, California

Joanne at the front desk makes Hartwood feel like home. She remembers residents by name, follows through on every request, and handles even sensitive situations with genuine care. She's the best part of living here. read more

I have loved being a resident at Hartwood! The building is well-maintained, and everyone from the leasing office to the concierge team to the maintenance team are so kind and friendly. Special shoutout to Edgar for always responding to my maintenance requests very fast and resolving them efficiently, and to Mike and Joanne for always helping me with just any issues I encountered timely and with warmth. read more

Fast maintenance response. Our basin was clogged. I submitted a request at night and Edgar arrived at our door next morning. Took him 30 seconds to unclog it. read more

We had a great experience with Paul from the maintenance team! He came by to help us fix both our garbage disposal and dishwasher, and got everything taken care of quickly and efficiently. He was very friendly, professional, and helpful throughout the whole process. We really appreciate his help and the great service. Thank you, Paul! read more

The apartment boasts modern finishes and new amenities, which initially gave the impression of a high-end living experience. Unfortunately, our time here has been deeply frustrating due to two ongoing and serious issues. First, the electrical system is extremely unreliable. Since moving in, we've experienced at least ten ten power outages--5 caused by the refrigerator and many more triggered by the dryer. For weeks, every maintenance request resulted in nothing more than a routine breaker reset. No one investigated the root cause. Eventually, the problem escalated to the point where we couldn't use the dryer at all--it would trip the breaker within five minutes of starting. Only after repeated complaints did maintenance finally discover that the breaker itself had been improperly installed from the beginning. Despite that fix, electrical problems have continued. Most recently, our refrigerator lost power twice in two weeks, each time causing our food to spoil. For the first outage, the power returned after about an hour, but no one ever came to inspect the problem, and the ticket was closed without explanation. The second outage has lasted an entire afternoon and remains unresolved. We submitted another ticket and called the management office--no one responded. We now have no reliable way to store food indoors. Leaving food out invites pests, and keeping it in a fridge that randomly loses power is useless. This is a health and safety issue--and it's being ignored. Second, the pest problem is out of control. The ant infestation is far beyond what any tenant should tolerate. For over two weeks, we've woken up every day to ants crawling across the floor, walls, and even out of the air conditioning vents. I've found ants on my bed and even on my body while I was sleeping. We've also seen cockroaches emerge from the bathroom drain during the day, and gnats flying out of the kitchen sink. At this point, it's impossible to store or prepare food safely in our own home. This apartment is marketed--and priced--as a luxury property. But the actual living conditions are nowhere close to luxury. Between the recurring electrical failures and severe pest infestation, our quality of life has been completely compromised. We feel constantly stressed, uncomfortable, and limited in how we live day to day. It's both disappointing and exhausting to deal with these issues in a place that was supposed to feel like home. read more

Hartwood - Ants - Apartments Near Me - Sunnyvale, California

See all

I've lived in a lot of places, and the staff here is what makes the community feel like home. Joanne has been such an integral member. Her warm greeting and deep care for residents. She also masterfully hosts events like movie night (with candy, soda, and chips), pizza and bingo for saint Patrick's day, and Stan's donuts with Noah bagel's coffee. Jenny warmly greeted me on the tour and helped me understand all the beauty in these apartments. The build material is made from such high quality pieces that make me feel giddy every time I walk through the halls, past the lounges, and enter my apartment. The wood is finely put together with very high ceilings, connecting nature and a sprinkle of imagination. They have spacious working pods in the lobby along with a cozy CoffeeBar (also open to the public) with fresh drinks and pastries. The pool and gym are smartly put on the top floor so nothing obstructs the view. The lounges look like they're out of an action movie or 5-star hotel. For the day of my walkthrough, Ari and Joanne, made it a seamless transition. They gave me insight into what daily living here would be like and prepared me for my move. Everything from how the package locker room has fridges to the options of having someone care for your plants while you're out, made the place feel like every detail was well thought out. My key fob initially wasn't working, so Angelica got me in contact with Edgar and he fixed it instantly (a true wiz) with much patience to explain what he was doing and what the multiple ways he'd try to fix it were. I also locked myself out and Lelani quickly helped me resolve the issue. She also goes above and beyond to make sure our packages in the package room are safe and organized. The cleaning staff on premise are graciously friendly and do an immaculate job of keeping the place sparking from head to toe. It's truly a privilege to live in a place like this. It makes my heart sing every day. Thank you to the entire team here for what you do to make this such an incredible experience! read more

See all

I heard a ton of great reviews about the Hartwood apartments in the area and definitely wanted to lay eyes on what they had to offer. I was able to get in contact with someone in the leasing department and set up an appointment to view the units they had available. First and foremost, this complex is located in a in a super convenient area that is near public transportation and access to all hotspots of the area. I arrived on the property to find it very clean and well kept I was greeted and helped by Jenny who was nothing short of incredible at giving all information as well as being able to answer all questions pertaining to what I look for in my next lease. She showed me the condos with beautiful voltage ceilings, state of art, kitchen, and ample space throughout. Space is something that's very hard to come around in apartments and condos in the bay area but at this property, they seem to have prioritized space as well as comfortability and technology. My conclusion is this is definitely one of the best properties I have seen in the area and in the bay in general. If you're looking for a spacious unit with great amenities that's clean and well kept and awesome property management and people that run the property then this is your place to go. 10/10 experience. Thank you read more

Hartwood - Apartments Near Me - Sunnyvale, California

I've been living here since December 2024, about a month after it opened. Some of the early reviews were accurate--there were issues with the front door, a short ant problem, and a few internet outages (about three in six months, each lasting a day). That said, those issues were addressed: the front door now works normally, the ant problem was resolved after switching pest control vendors, and the internet service has recently improved significantly. One thing I appreciate is how responsive the staff is. Every time I submit a maintenance ticket, they follow up quickly. It's a new complex, and the management team is clearly learning and improving. They seem genuinely committed to making this a great place to live. We've really enjoyed our time here so far. The building is well-maintained, the construction quality is solid, and the amenities are great. The walls aren't paper thin--I rarely hear my neighbors. You may hear some footsteps because of the wood-frame structure and wood floors, but overall it's quiet. The windows also do a great job of keeping outside noise out. I've lived in other Sunnyvale complexes, including larger ones run by companies like Prometheus, and this is easily one of the best-managed. It's not perfect, and rent is on the higher side (similar to other new buildings), but the experience has been worth it. A few improvements I'd love to see: -Enable the ButterflyMX app to open building and unit doors without needing key fobs, ideally using Apple or Google Wallet as an NFC key. -Add regular exterior window cleaning. -Schedule professional carpet cleaning in the hallways every 6 months--it would help keep the place looking fresh. Overall, it's tough to find a place this nice in the Bay Area. I definitely recommend it. read more

Jenny Trujillo is an amazing general manager for the building! she often hosts great events and is kind and welcoming! the following issues are not related to management but the building as a whole. 1. ants are a huge huge issue. they are constantly all over our counter tops and bedroom despite pest control coming several times. 2. mandatory wifi fees. the building forces all tenants to pay $75/month for wifi, without the ability to choose speed or provider. we have experienced outages and as a result have not be able to get service back up and running without waiting for the building to triage the issue. 3. gym amenities. the gym lacks basic amenities such as towels and yoga mats. for the high cost of rent they charge that is supposed to include nice amenities, I found this rather disappointing. 4. unit does not have a light in the master bedroom. clearly the units were not built with much thought as to consider the tenants and the master bedroom in our 1bd 1room apartment has no central lighting. read more

Hartwood - ants - Apartments Near Me - Sunnyvale, California

See all

Now that I've been living here over 4 months I can give more thorough, honest feedback. This building has lot of issues To name a few: - Garage door has been broken for an extended period of time - Forced to pay for their WiFi provider which sometimes stops working (huge red flag for those who work remotely) - You get locked into the pool area the moment it hits 10 PM - Jazz music blasts in your ears by the pool, making it impossible to relax -CAR CHARGING COSTS DOUBLE OR MORE THAN ANYWHERE ELSE (!!!) - Courtyard waterfalls are on 24/7, so if you like fresh/ cool air (windows open) while you sleep you have to put up with the loud waterfall -Mailroom set up is not perfected and often your package may be delivered and you get no notification or code to enter the Luxor package room (or gets delivered to the wrong mailbox) - Leasing office badge in is broken to unlock the door - Concierge helps with very minimal things yet they cost extra on your rent bill -My floor was scratched upon move-in (Same as other yelper) and no island -You can easily hear upstairs neighbors and walls are thin. Even the lightest footsteps are heard. -NOT DOG FRIENDLY !!! Only a very small patch of grass where dogs are "allowed" They still get a star as the interior is mostly beautiful and a majority of the staff are a pleasure. read more

Hartwood - Model Room - Apartments Near Me - Sunnyvale, California

See all

There are now homeless people bathing in the pool upstairs. The management lied that they deep cleaned it but they just said that to silence the residence read more

Big Shout-out to Joanne and the maintenance team!! I want to share my wonderful experience living in this apartment community and especially acknowledge the amazing person, Joanne, at the front desk. She was the very first person to greet us when we arrived, and from that moment on, she has been consistently kind, warm, and welcoming. She is incredibly helpful in every situation. When I was sick, she went above and beyond her responsibilities and personally dropped my packages at my apartment. This gesture meant so much to me--it's rare to find someone who genuinely cares about the residents the way she does. The maintenance team deserves appreciation as well. They are efficient, prompt, and always willing to help. Every request is handled quickly and professionally. The apartment community itself is very well maintained, clean, and organized. The security system is also excellent, providing a sense of safety and peace of mind. Overall, this is a wonderful place to live, thanks to the dedicated staff and well-kept environment. I'm grateful to call this community my home. read more

I want to applaud the staff of Hartwood Apartments for an incredible turnaround in our overall experience these past few months. Jenny took the helm as property manager at that time and has captained the good ship Hartwood to unprecedented glory. There were some growing pains in the beginning but thanks to Jenny and her dedicated crew, the property shines and truly lives up to its full potential. To paraphrase a well known saying, success is not measured in never falling down, but in how you respond. And the Hartwood team has shown incredible care and dedication in how they have addressed the problems that initially were present here. Door access issues? Solved. Bugs? Handily vanquished by pest control building wide and in unit. Internet outages? I don't even remember what that's like ever since the service upgrade. Might I add, we were not charged for this upgrade nor did we see any increase in our monthly bill despite the fact that it must have been quite costly to management. So this gives a good sense of just how much they care! I also want to give a huge shout-out to Maya and Joanne who really go the extra mile in making this place feel like home. Never before have I lived in a building where warm and friendly leasing professionals greet you by name and with genuine interest in you as a person each and every time you meet them. And this is despite their obviously busy schedules - which reminds me, this place is filling up quickly as evinced by the volume of tours coming through so make sure to snag your dream unit asap! Big ups to the maintenance crew as well, responding promptly to any issue big or small with courtesy, patience, and consummate professionalism. So all in all, if you want to live in a clean, quiet, luxuriant apartment in a fabulous neighborhood with the best amenities you can possibly imagine (pristine pool, gigantic Jacuzzi, gargantuan gym, luxurious lounges, quaint co-working cubicles) and genuinely welcoming leasing staff who make you feel valued and respected if not downright pampered from tour to move-in and beyond, look no further. You have found a rare gem in the Silicon Valley! read more

I've lived here once April 2025, I will definitely be renewing my lease. The amenities are great, there is a park next door, and the staff is extremely kind and helpful. Specifically the Joanne the receptionist is great, I say hi and chit chat with her all the time. Much better than my previous apartment experiences where it was hard to get the staff to meet in person for questions. The rent is expensive, but you get what you are paying for, feels like a luxury resort. read more

Super nice staff members, Joanne Deri helped me reprogramme my keys just in time, very long operating hours for a leasing office. Nice amenities. Will stay for longer! read more

I've had a great experience with Hartwood and feel lucky to have had Jenny supporting me throughout. We exchanged over ten emails during the process, and she responded to each one with professionalism, patience, and kindness. Seeing her again recently reminded me how much I appreciated her help. read more

ant ant ants! ants are everywhere. noise is also really bad, sound proofing is horrible, you can hear your upstairs all the time