I reached out to Nancy and she was great . I give her a 5 star rating with calling me back and…read moreresolving the issue.

Unresponsive and unprofessional service. No vendor supervision. Terrible landscaping. We are losing…read moretrees and shrubs left and right. No fertilization or pruning. A lot of our plants are infested and there is no care for them.

DO NOT BUY OR SELL ANY PROPERTY That this COMPANY MANAGES. Complete incompetence. I almost lost an…read moreoffer on my sale because of this company. I only gave it one star because I had to check off something.

I owned a condo managed by Property Management. They kept…read morethe property looking really good and clean! The office staff was also great and friendly! Definitely a 5 Star company!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Unmatched professional service and amazing partnership!…read more You are not a real estate investor until you have a property management company. Unfortunately, there are so many bad companies out there that investors continue to do management by themselves since they cannot find a good partner. I am happy to say that we found Elias and his company and forgot all about midnight calls about leaks. Elias is acting as on owner on our property. He always tries to repair all of the equipment and immediately gives me a call if he feels something should be replaced. He has excellent partnership with local contractors and gets better pricing on larger jobs than I can get myself if I call the same contractor for the same job. We had a problem with a tenant not paying rent, Elias took the appropriate legal steps and quickly got to a resolution. We are more than happy with his excellent service. We are looking at him as a great long term partner and CEO of our real estate business. I cannot recommend Elias enough. Important to note is that I managed the property with my wife for the first 8 months of ownership. Needless to say, having Elias on our side is worth every penny. The house is in excellent condition and maintained well. I have not received a single call from any of the tenants about problems with services from Elias.

The office manager, Marcie Kabachis is the most unprofessional person I have ever had the…read moremisfortune of dealing with. She's disgustingly rude and dismissive of emergency situations. You can not get in touch with the actual owner and the company does not fix maintenance issues in a timely manner. They have left my family and I without heat previously and without hot water once again with no timely fix. It will be well over 48 hours before maintenance will even be scheduled to come and look at the situation.

They discriminate against you frivolous noice violation snow removal violation the way Hoa charges…read moreare not fain in a 2 bedroom and a 1 bedroom is half the Hoa and good luck on getting codes for pool and guest house over a year still don't have stay away and insulation has mold and pipeds has bust several times and there is rust in line with white milky stuff in water pipes are ove 50 years old built in 70's allowed to be condo in 80's without doing condo updates be where it's a ripoff

If I could I would give this company -5 stars. They are terrible at managing property from my…read moreexperience. Don't use this company ever, and I mean ever. You're going to regret every second of dealing with this company. They allowed our main door to be broken for 3 months, allowing anyone to walk off the streets into our building. Massive security issue. I told them multiple times over our communication portal in those months to no avail. They showed no urgency on the issue. The amount of nonsense I have had to deal with from this company I wouldn't even wish on my worst enemy. Great north is the rock bottom of the customer service world in my opinion, the 1.6 stars speaks volumes to the company's competency. Looks to me the only ones happy are the people that work there. I guess doing even less than bare minimum does sound fun if I think about it! Saves energy too! "Gross North" as I like to call it due to my experience with them, does not deserve your hard earned money. You don't deserve the stress, or the headaches. You deserve better...

Clearly slumlords with terrible buildings in horribly unsafe areas of the city. I went with my…read moredaughter who is disabled. They never told her the apartment was on the third floor. They had pulled her credit and as it was too low (before we drove 45 minutes to view their hellhole) wanted me to cosign. We walked out and she found a lovely home with Section 8. Do NOT and I mean NOT involved yourself with this company especially if you are a family with children - they deserve to be in a safe home and neighborhood environment. If you are section 8 remember in these uneasy covid times you provide a regular rent check that a landlord can count on - so find better than these people offer! One thing I will say is the unit was very clean.

From the owner: Residential apartment management Lead paint abatementread more

This property management company is awesome. There's no other word for it. I've been waiting…read moreawhile to post a review because I couldn't believe they are the real deal. Let me tell you, they are. I realize every rental situation may be different, but these are my reasons for being enthralled by their service: 1) They found tenants for my home within 3 weeks of contacting them and I mean found them and had them moved in within that 3 week window. 2) There were no advertising fees to get said tenants. Realtors were the channel used. 3) There were no fees until the place was rented and commission fees are quite reasonable 4) Monthly fees are more than reasonable for someone else to deal with the rental aspects. 5) They have a pool of professionals to handle painting/cleaning/maintenance. 6) There is no upcharge for the maintenance costs. I can't begin to say enough good things about this company. Judy and Shelley are knowlegeable in their business and take a lot of the worry out of trying to be a landlord.

Shelley gullet is the manager we deal with at littlefield condominiums. She emailed me about a…read morecomplaint and started off with accusing me that my father lived with me and threatening me with a fine if he was parked in the visitors parking again. In which the rules state no vehicle can be parked there for no longer then 72 hours in which the first time he was visiting for a week and he was parked there 74 hours and I got an email with accusations that he lives with me. So ok I get it, he was parked there longer then he should so from then on he hadn't parked there when he visits me. Which I don't know who she is to think she can decide who lives with me and who doesn't! But sense the email my father was not parked in the parking space or had even been over my house. 5 days later he came over and I get another email saying I'm fined with $25 because my father was parked there for 5 hours! Now I have evidence on my ring camera that he was not parked there for more then 5 hours in a 3 day period. She has neglected to listen to me and to understand that my father does not live with me. She has ignored my calls and emails that I have told her numerous times that my father isn't living with me and has not been parked there for more then 72 hours sense her first email. Now I'm nothing but fed up with the harassment not only from Shelley gullet but from my neighbor that is on the board. She's turned me in for several things that for one isn't even true, and they ended up finding the person that has done most of the things I've been accused for, I've gotten no apology! So I'm just about fed up with it and will be taking further actions to stop this.

I've lived at Halstead Merrimack, managed by Bozzuto Property Management, for some time and cannot…read morerecommend it. Though it looks appealing at first, the day-to-day experience falls short. They advertise "luxury living" but fail on the basics. TL;DR: There are many similarly priced options nearby--look into those before choosing Halstead. Be wary: the leasing office often runs contests for reviews. I suspect many glowing reviews come from prize-seekers, as they need to send a screenshot of the review to management (who is going to submit a negative review to the person in charge of selecting the winner? Also, I've never seen winners announced). Everything below is my honest experience. Inside the Apartment (GRADE: B) *Noise & Insulation: Road noise is noticeable; windows are drafty, and heating costs can be high. Good soundproofing between units. *Finishes: Appliances and fixtures are builder-grade, not luxury. *Hot Water: Takes a long time to reach taps. *Bathroom Heat: No heat source and the fan runs constantly--very cold in winter. Outside the Apartment (GRADE: F) *Landscaping: Poorly maintained; as of May 12th, grass is overgrown--worse than nearby commercial buildings. It's embarrassing. *Cleanliness: Dog poop is a recurring issue. Management should address it. *Noise: Close to a highway and a noisy road frequented by loud vehicles. *Parking: Guest parking is especially limited. Leasing Office (GRADE: D) *Friendly during lease-up, but indifferent once you're in. I'll spare more details--consider this a warning. Maintenance Team (GRADE: A) *Responsive and helpful on the rare occasions I've needed them. Price to Value (GRADE: C) *Premium rent isn't justified by the experience. *Reports of steep rent hikes forcing tenants out. *Extra costs: $150/month per garage spot, $40-$60/month storage, $50/month per pet. Other Considerations *Bozzuto Management: Senior staff are polite but unhelpful in resolving issues. *Tenants: Mostly good people, with a few bad apples. *Construction Concerns: A sprinkler pipe burst and displaced residents for two months (and counting!)--raises red flags. *Community Events: Poorly executed--minimal food and drink. Other complexes do much better. Conclusion Halstead Merrimack looks nice in photos but doesn't deliver. With noise, lackluster units, poor service, and high rent, it's not worth it. I've held up my end--on-time rent--but Halstead has fallen short.

See attached photos from my pup's injury - the apt did nothing to rectify this issue. They would…read morenot give the owner's name and I had to pay for the entire vet bill

My family has been living in one of the properties they have since 2009. We have voiced concerns to…read moreour landlord about our bathroom growing continuous mold and mildew. He brought it up to Newstar since it has something to do with their property which is beyond landlords control. The bathroom exhaust fan showed it was never connected outside, jerry rig "fixed it". Mold is worse now. Had a plumber come in to fix something else, he took a look and saw that the dryer vent exhaust hose had a burst and it is supposed to vent outside with our bathroom exhaust fan. So now no fan and continuous exhaust into our bathroom with none stop mold growing on our ceiling, mirrors, doors. Talk about a health hazard lawsuit in the making, hope you are saving up for that one!!

This was the building my disabled sister & her companion lived in for 15 years. New Star recently…read moresold it.

Excellent condominium! The common areas are well-maintained, security is great, and the management…read moreis always helpful. The apartments are comfortable and well-kept. I highly recommend it for anyone looking for quality and peace of mind.

Very pleasant staff and residents . Quick response for repairs. Very clean halls etc. Dumpster was…read moreoverflowing for recycling but seems to have been resolved by the team! Would prefer one assigned pkg space as visitors here a lot . Rent increases seem to be gouging people which will lead to more freq turnover. Starting to get more competitive with no developments being built in the merrimack area