My grandfather was a resident at this facility for less than a week before he had to call an…read moreambulance for himself at 2am due to falling in the middle of the night after no one answered the call button. No one was even awake until the medical personnel came knocking on the doors. My mother, who is his emergency contact, was not contacted until MANY hours later and all she received was a text message, not even a phone call. Extremely disappointed by the level of care he received. When you trust someone with your loved ones you expect them to be readily available and fulfill their responsibilities as caregivers.

The staff is extended family to me.my mom has been in there care alost1 year.Yes it is hard to…read moreplace your special loved one the people are so compassionate very patient .my mom is always well dressed. The staff even sends small videos such as her exercising with the group. The place as down home welcome hi I am home when you come to. See Mom.The staff are wonderful friendly people.Thank you all for caring.Tammy Heinrich's susans daughter.

My young daughter and I are frequent visitors of Atria Fresno, staff and Melissa are supportive in…read moretheir local community. the employees and residents are very welcoming and all seem happy to be there! It is a beautiful community well kept.

Our mother is a resident at Atria Fresno, in the Assisted Living section. Care Givers have taken…read morethe time to know her individual preferences including how best to wake her, what music channel she prefers, and even sing and dance with her from time to time. The dining room staff is friendly and help make meal time something residents really seem to look forward to, by not just providing meals but talking with residents, and listening. The nursing staff monitors all medications, including requests for refills and clarifying instructions with physicians. The nursing staff has also been invaluable in keeping resident's family informed of communications with physicians office, and any noted changes in resident's needs or behaviors. The staff provides a positive, friendly, healthy atmosphere for our parent. This review does not rate the physical facility or maintenance.

Food is still served semi-warm. Billing Dept. double-bills and charges a late fee when we pay on…read moretime. Very hard to work with. They are always right, and you are wrong.

my best friend lived there for about a year when my uncle needed a care facility so I recommended…read moreFresno Senior to him. I had no idea the level of care had diminished from the time my friend moved in. I will never recommend Fresno Senior Care to anyone again. They need a higher standard of care for the residents as well as a chef/cook who truly understands how to cook and order supplies. The residents pay a hefty price to live there, is it too much to ask for carbonation in the soda? two weeks without carbonation. The facility is very attractive but looks can be deceiving. Do deep research before you place your loved one anywhere.

I've loved living in this Senior community the last 4 years. I moved here from Oklahoma after my…read morehusband passed away to be closer to family. The friends I've made here, the kind and wonderful staff, multiple daily activities and outings, and a retired pastor who leads Sunday church service all make life a true pleasure.

Keya not sure her position but she is very rude. I'm sorry my patient moved there from Kingston Bay…read morewhere everyone I encountered were so nice

Went to visit family member very impressed with housing,rooms,cleanliness overall visit. Have…read morenothing bad to say

The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

Should be called "Disgraced Home Kare." Owners couldn't care less about your loved ones. They just…read morewant to charge you up the ying yang to keep the mortgages going on their two care homes as well as their own big home a block away.

I am very impressed with Grace Home Care. The facility is always clean and the staff are very…read morefriendly, caring and attentive. The residents are well groomed with good hygiene and no foul smells. Overall, I am very pleased with the care.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

By far one of the best assisted living facilities in town. I have visited often and have always…read morefound the staff friendly and helpful. The residents get outstanding care for all their needs. The facility is well cared for inside and out.

I have attended several functions at Somerford Place and have always found it to be very well…read moreorganized. I have also toured the facility and was impressed by the cleanliness and the variety of activities available for the residents. The staff was always friendly and very helpful. Joan