The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

Office personnel was very polite and kind. Unfortunately the type and quality of care was horrible…read more My mother was there all of 3 months and in that time she was hospitalized 2 times and at one point had a black eye, then her finger was smashed and bleeding and all staff had no idea what happened. After my Mom was removed they changed all the staff in that home. Hmmm, It makes you think why? Sorry I would not take my family member there.

In my opinion... a lot would need to change for there to be real improvement! My experience was in…read morerelation to family members residing here... main elevator down for over a month... to my knowledge still down... pipe busted in kitchen leaving them operating from temp kitchen... of course this resulted in very limited menu options... no reduction of rent that is stated meals are part of the inclusive price package... they also tried to grossly over charge... this place is all kinds of shady...

Fairwinds is a community of older citizens that strive to be independent and not a burden to…read moreothers. They pay a goodly amount of money to stay there. Their main elevator has broken down several times in the recent past. Once again it is, and has been, for at least a week and they do not know when parts will be delivered. . Residents have to walk (most of them with the assistance of walkers) half way around the floor to the other elevator. That is very difficult for most. Be proactive and have parts on hand. It might also be a help for the back doors be left unlocked during the day to shorten the walk to the elevator. If security at these doors is an issue contract a security company.

I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

my best friend lived there for about a year when my uncle needed a care facility so I recommended…read moreFresno Senior to him. I had no idea the level of care had diminished from the time my friend moved in. I will never recommend Fresno Senior Care to anyone again. They need a higher standard of care for the residents as well as a chef/cook who truly understands how to cook and order supplies. The residents pay a hefty price to live there, is it too much to ask for carbonation in the soda? two weeks without carbonation. The facility is very attractive but looks can be deceiving. Do deep research before you place your loved one anywhere.

Food is still served semi-warm. Billing Dept. double-bills and charges a late fee when we pay on…read moretime. Very hard to work with. They are always right, and you are wrong.

I just spent a little over a month at the Terraces Skilled Nursing after having lower back surgery…read moreat age 87 and I have nothing but praise for my stay. (Note: I was an independent resident at the Terraces for almost 6 years before needing to use this part of the Terraces continuous care organization so I may be a bit biased.) I came to skilled nursing a bit groggy after 3-4 days at Fresno Surgery Hospital up the road on North Fresno St and immediately felt at home. I got a private room with a button I could push to bring a caregiver quickly with a cup of coffee or to otherwise administer to my needs. It was quiet at night (thank God!); good nutritious meals came on time, therapy sessions started immediately, and all personnel were pleasant professionals. Speaking of personnel, I'd like to mention a few who stood out: caregivers: angelic Erika; quiet and hardworking Shandir; exuberant, funny Brandi; quiet no-nonsense Angi; outgoing Agnes, with Nigerian accent at beautiful dress; and fast working Carol were all exceptional; nurses, engaging Nani, quiet Mckenzie, heavy metal lover Ozzi; physical therapist, funny, quick-witted John and occupational therapist, Chase, with a dry sense of humor. My sincere apologies to workers I've somehow forgotten in my current slight fog. I plan to begin outpatient physical therapy there with Clara (?), soon. I have no complaints with my Skilled Nursing stay. The folks there did all they could do, in my view, to prepare me for independent living and the slow recovery of my back and legs. Highly grateful and highly recommended.

Ate at the Bistro. Waited over 35 minutes while others that came in after us got served. Food was…read morehorrible. Quesadilla was burnt and the special Hawaiian Chicken kabob bowel was cold brown rice pink chicken and not half the ingredients that was listed. No tangy sweet glaze sauce as intimated. Unprofessional staff with no gloves and handling food with hands. Horrible experience.

I have attended several functions at Somerford Place and have always found it to be very well…read moreorganized. I have also toured the facility and was impressed by the cleanliness and the variety of activities available for the residents. The staff was always friendly and very helpful. Joan

By far one of the best assisted living facilities in town. I have visited often and have always…read morefound the staff friendly and helpful. The residents get outstanding care for all their needs. The facility is well cared for inside and out.

My husband and I recently had our mother at Rose Meadow Manor. She was in the end stages of her…read morelife and Rita and the staff treated our mother Molly with the greatest medical, spiritual and human kindness of any care givers I have ever been around. The place is spotless and beautiful. We encouraged the other sons (from southern California) to come and visit and get the peace of seeing mom taken such good care of by wonderful people. I told them it will put your mind at peace to see her so well cared for. Family could not have done better. Thank you, Rita, D, Vanessa and Justin, we will always be grateful

From the owner: We are excited to share our love and compassion with our residents. From home made food to planned…read moreactivites we look forward to making our residents' stay enjoyable and safe.

The Cottages section is a perfect place to spend retirement years. Our apartments are spacious and…read morefully equipped. I love my kind and thoughtful neighbors and the warm, professional staff. The food is good. There's self-directed group exercise classes 6 days weekly. Plus plenty of activities - including Bible study two days a week for those of us so inclined. I'm an active 74-year old living independently in The Cottages- knowing a 3-story quality assisted living facility is next door when I need it. And a Memory Care program too. I highly recommend Carmel Village.

Keya not sure her position but she is very rude. I'm sorry my patient moved there from Kingston Bay…read morewhere everyone I encountered were so nice