The guy that came to check out AC today was real. He was open and honest and did what was only…read morenecessary. We didn't feel at all like he was trying to sell us on a high value change but informed us on a realistic move. Before winter of this previous year started a different employee came to check things out and was just as real. if you're looking for work for the quality of your dollar you won't be disappointed with this company.

I started using Neighbors several years ago when our original Geo system needed immediate repairs…read more Based on their feedback and help exploring incentives, we decided to upgrade to a new system. It has ran fault free. The technician is here today for a checkup. He is very professional and knowledgeable. The customer service is excellent. Neighbors also helped us on very short notice with a water heater replacement a couple years ago. It was a very cold time of winter as well and their fast service helped us prevent an extended period of cold showers!

Sump pump replacement. The job was done very efficiently and set up very well. Than you very much!read more

horrible. built a new house and messed up every single piece of flooring we had due to all vents…read more downstairs vents are all messed up as well do not open and close. I wouldn't even say this is half as* work because it's worse.

Junior tech had it figured out within 40 minutes of being called Monday May 24th. Senior guy does…read morethe ordering and decision making and he couldn't be bothered to come out until Thursday May 27th. Haggle with the rental office because he wants to sell them not just the bad outside unit but also the inside unit, and I'm guessing parts weren't ordered till after Memorial Day. 3 weeks later I'm still without air (end of day Friday June 11).

Normally I do restaurant reviews and little else, but after my experience with Converse Conditioned…read moreAir in Ames I felt like telling everyone about them. They've been doing bi-annual checks on our heater and air conditioner now for many years, but this morning we needed a service call since our furnace wasn't working. Josh was courteous on the phone and he told us their technician Eric would be there at about 8:30. He showed up at 8:28. Eric was polite, courteous and took the time to be friendly with our dog. That means a lot to me personally. Eric looked at the furnace, quickly spotted the problem and returned with the part he needed to fix it. By 9:45 our heat was up and running smoothly again. I found their service call fee to be quite fair comapared with others we've used over the years. Thank you so much to Converse Conditioned Air for your hard work and dedication to the customer! We will continue to tell everyone about your business and will obviously keep using you when we need someone to bail us out. You are a great company and Story County is lucky to have you!

They are always very quick with getting appointments scheduled. Staff is knowledgeable and friendly…read moreand prices are fair. I have had to call after hours and they are quick to respond.

Once again, One Hour Heating and Air Conditioning of Ames did not disappoint. Josh arrived exactly…read moreon time, took time to patiently answer any questions I asked and thoroughly tested our air conditioning unit. Thank you.

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).