I have used this place over the years, before this experience to install a furnace in January 2007…read moreand recently, to get the fan motor fixed(I run the fan a lot) and have always had very good service from this company and at reasonable prices. Not only did they fix my fan, but gave a great recommendation for a company to replace my water heater! So, I've used their services long before the furnace replacement, probably well over 20 years now and I haven't a single complaint. Plus, they do things the correct way. I had another service company that gave me a higher quote on the furnace and were not going to put in the air intake vent on the new high efficiency furnace. So, BETTER SERVICE, reasonably priced!

I've know them from the late 60's and used their services since moving into our first house in '72…read more First class service and they installed our new furnace and AC. They do regular maintenance at a reasonable price.

The guy that came to check out AC today was real. He was open and honest and did what was only…read morenecessary. We didn't feel at all like he was trying to sell us on a high value change but informed us on a realistic move. Before winter of this previous year started a different employee came to check things out and was just as real. if you're looking for work for the quality of your dollar you won't be disappointed with this company.

I started using Neighbors several years ago when our original Geo system needed immediate repairs…read more Based on their feedback and help exploring incentives, we decided to upgrade to a new system. It has ran fault free. The technician is here today for a checkup. He is very professional and knowledgeable. The customer service is excellent. Neighbors also helped us on very short notice with a water heater replacement a couple years ago. It was a very cold time of winter as well and their fast service helped us prevent an extended period of cold showers!

We used C & K Heating and Air Conditioning to replace the home furnace/AC when the 25 year old…read moreequipment began to fail. Their professional salesperson was knowledgeable and provided very competitive quotes and higher quality products and took care of all rebates without issue. We got better efficiency equipment and the quote was $1000 less than a competitor with less efficient equipment. Plus they provided a years worth of service 2 times/year) for free. The installers were very nice and cleaned up well. We also have used C and K's Plumbing service with good results. Had to put in a new shut off valve because the old one was leaking and very old, some fixture work in the bathroom, adding of a hand shower, and 16 fixing a wobbling toilet. Have found their people to all be professional, personable and reliable. The company communicates well via text to let you know when they are arriving with a picture of the service person which is a nice feature. I recommend C and K. We are two for two and I've just called them again today to fix a gas leak on a 1974 natural gas garage heater.

We recently asked C and K heating to come out and give us a quote for installing a new thermostat…read moreand potentially a humidifier for the furnace. They told us they would be by in the morning on the day we scheduled them to come out. After much waiting and repeated calls from us, they didn't arrive until mid-afternoon. Their quotes for the thermostat were humorously overpriced (300-500% markup for the themostat itself, then additional charges for the labor) and their quote for the humidifier was similarly high. After we told them that we would not be interested in their services at this time, they still charged us an $80 "service fee" for receiving those quotes. Needless to say, we won't be looking to work with them in the future.We recently asked C and K heating to come out and give us a quote for installing a new thermostat and potentially a humidifier for the furnace. They told us they would be by in the morning on the day we scheduled them to come out. After much waiting and repeated calls from us, they didn't arrive until mid-afternoon. Their quotes for the thermostat were humorously overpriced (300-500% markup for the themostat itself, then additional charges for the labor) and their quote for the humidifier was similarly high. After we told them that we would not be interested in their services at this time, they still charged us an $80 "service fee" for receiving those quotes. Needless to say, we won't be looking to work with them in the future.

Junior tech had it figured out within 40 minutes of being called Monday May 24th. Senior guy does…read morethe ordering and decision making and he couldn't be bothered to come out until Thursday May 27th. Haggle with the rental office because he wants to sell them not just the bad outside unit but also the inside unit, and I'm guessing parts weren't ordered till after Memorial Day. 3 weeks later I'm still without air (end of day Friday June 11).

Normally I do restaurant reviews and little else, but after my experience with Converse Conditioned…read moreAir in Ames I felt like telling everyone about them. They've been doing bi-annual checks on our heater and air conditioner now for many years, but this morning we needed a service call since our furnace wasn't working. Josh was courteous on the phone and he told us their technician Eric would be there at about 8:30. He showed up at 8:28. Eric was polite, courteous and took the time to be friendly with our dog. That means a lot to me personally. Eric looked at the furnace, quickly spotted the problem and returned with the part he needed to fix it. By 9:45 our heat was up and running smoothly again. I found their service call fee to be quite fair comapared with others we've used over the years. Thank you so much to Converse Conditioned Air for your hard work and dedication to the customer! We will continue to tell everyone about your business and will obviously keep using you when we need someone to bail us out. You are a great company and Story County is lucky to have you!

They are always very quick with getting appointments scheduled. Staff is knowledgeable and friendly…read moreand prices are fair. I have had to call after hours and they are quick to respond.

Once again, One Hour Heating and Air Conditioning of Ames did not disappoint. Josh arrived exactly…read moreon time, took time to patiently answer any questions I asked and thoroughly tested our air conditioning unit. Thank you.

The technicians did a great job and I would give them five stars. However, the office manager was…read morequite disappointing. I received a call today stating that they never received payment for a service that was provided in August 2023, even though they did receive payment for another location that was serviced on the same day. This was due to them not writing down the correct email for the second location. I do understand that mistakes can happen and that payments are necessary to run the company. However, the way the office manager spoke to me about the payment was very unprofessional. It felt like she was the owner of the company. Due to this, I have decided not to call them back for any of my seven locations in Des Moines. I read on Yelp that "72 is about creating and developing relationships with our customers by providing superior service". However, this is not how they can build a relationship with customers. I have been working in customer service for the past seven years and I have never encountered anyone who has spoken to me in such a manner. I just hope that the owner, Kendel Richlen, reads this and takes action to improve his business for future customers.

Just had these guys out for a minor toilet repair. Work was fine, and the fellow who came out was…read morecompetent and courteous. But OMG, the price: $368 for 20-30 min of work to replace $45 worth of parts (that's if I buy them retail). So, $320 for 20-30 min of labor. It's America, I don't mind paying people well. But this is just offensive. And they charge you $99 just for showing up, so you're caught in the trap that if you don't hire them, you lose $99. Frame of reference: $368 is roughly equal to what the average American household earns in a WHOLE DAY. (Note: I'm in Des Moines, although my Yelp location shows me in San Francisco).

I needed a bathroom vanity/double sinks hooked up. The new vanity wasn't matching up with previous…read moreplumbing so it needed some creativity. He did a great job! Would call them again!

I've had a working relationship with the owner, Dennis Sult for a couple of years now and I must…read moresay that he's one of the most courteous, business minded, professional people I've had the privilege of working with. His 45+ years of expertise in plumbing, heating and cooling is unsurpassed. He's the president of Resource Services HVAC in Des Moines and he makes sure everything is ship shape! I would have no problem recommending them to my friends and family for any HVAC needs. They even offer 24/7 emergency HVAC technicians! In all of the times I've called the office, I have never had a machine answer, always a real human.