Was a simple job (upgrading gas water heater), but Tom did a great job at a super competitive…read moreprice. As a new homeowner, my level of knowledge was not very high, but Tom explained things clearly, was very on time, and did great work. Will definitely be calling Tom for any future plumbing needs.

Thomas Snow is a hard working small business owner. I hired him to do a fairly straightforward…read moreplumbing job and he said it should only take an hour. My situation presented a couple of unexpected challenges, but Thomas handled each one, and even though the job took longer than one hour, he still charged for only one hour. The finished job looks great and cost me a fraction of what the big plumbing companies would have charged.

These guys always show up on time and do a professional job. I am a GC in town and use them for any…read moreand all service requests!

I don't often leave negative reviews, especially as a former small business owner. I make a…read moreconscious effort to support local businesses and the Austin community whenever I can. My landlord hired RedBud Plumbing to inspect a serious plumbing issue at the home I rent. After the visit, I contacted the company to request a copy of the work order because I wanted to understand the recommended repairs, document the condition of the property, and consider hiring RedBud myself if my landlord chose not to move forward with the work. I explained that my family has been living with what the plumber verbally identified as a sewer gas odor and that the plumber advised a smoke test would be needed to determine the source. I also explained that I needed the documentation for my records due to the ongoing dispute with my landlord. The owner declined to provide the work order because my landlord was the customer. While I understand that may be the company's policy, I was disappointed that there was no willingness to provide any written confirmation of the inspection or help me understand the findings despite the health and safety concerns I described. The tech who came to the home was professional, but I left the interaction feeling unsupported during a difficult situation. I hope the company will consider how it can better assist tenants facing potentially serious habitability issues while still respecting its obligations to the property owner. There are many choices for plumbers, and sadly this would not be my first. Family values seem to be just a slogan.

Matt got back to us right away and no surprises…read more He has a flat rate I think but once he gave the price there were no add ons and my parents haven't cleaned their chimney in nearly 20yrs He walked them through what kind of flue set up they had just for awareness as well as opening because it had been so long since they used it and my parents are in their 70s now so it was great to have someone go the extra steps to explain. Incredibly dirty job but didn't leave a spot. no add on cost or even telling my parents oh bc it's so dirty maybe increasing the charge Honorable gentleman... it's rare these days to find this level of commitment to craft. Everyone is so happy.

Guys who came out were pleasant and tidy. No idea how well they did with the chimneysweeping since…read morewe haven't used the fireplace BUT they told me about a problem while I was in a meeting and couldn't pay close attention to their explanation of a new problem they wanted to go to work on before my meeting ended ... so with half a brain I agreed, and it ended up costing me way more than other people I polled for estimates after the fact. Anyway, should you really trust when a business has only 5-star reviews? (Hint: no.)

Matthew (the owner) and Zach (lead plumber) are fantastic! I had several plumbing issues--some…read morelarger projects like repairing a broken sewer discharge clean-out, fixing no hot water from my tankless water heater, flushing the water heater, and installing a pressure-reducing valve, as well as smaller tasks like reinstalling the kitchen sink sprayer hose and replacing two shower heads. Matthew was very prompt in replying, set clear expectations, and communicated quickly whenever there were changes. He also looked for ways to reduce my costs. For example, I originally requested only a water heater flush. After Zach inspected it and provided a quote, the heater suddenly stopped producing hot water and I didn't have the budget to fix it. Matthew suggested dedicating one hour to diagnose the issue first. Zach worked on it but suspected the problem was due to the heater not being flushed for a long time. They proceeded with the flush and only charged me the original quote--waiving the diagnostic fee. Another example was the sewer discharge repair. Few plumbers are experienced with this, and many either declined or quoted very high prices before even assessing the problem. Matthew and Zach offered to charge only for digging out the discharge clean-out and then provide a repair estimate. This approach resulted in a very reasonable quote. On top of that, they reinstalled my sink sprayer hose and replaced the shower heads free of charge. Throughout the process, Zach was thorough and even taught me how to handle smaller plumbing tasks myself, like replacing bathtub stoppers and flushing the water heater in the future. Both Matthew and Zach were honest, considerate, and truly helped me save money. I will definitely call them again for any plumbing needs.

Fantastic company did what they said. Did it fast and was very next day. Mat went up and above in…read moreservicing our home I would recommend this company to my friends and other homeowners. If you're looking for an affordable plumber with a lot of value, please reach out to these guys, I called 10 different other companies And Matt is who I chose because of his attitude, communication and price.

I have used this company for many years. Nick Green, the owner provides reliable and honest work…read more He listens to the customer and goes the extra mile without even being asked. I highly recommend Union Jack Plumbing to anyone looking for plumbing services. You won't be disappointed!

If you want a jolly English chap with a great accent who is also super fast at responding and ultra…read morecompetent (DECADES of experience) with an entire arsenal of all kinds of products and doo-hickeys and sink vacuums (you heard me) right there ready to go in his truck - call Jack. He's old fashioned in his desire to fix stuff WELL and also very prompt and competent. Best plumber I've ever met. Charming, funny, fun, plus can fix anything.

We had some work done to fix a sprinkler line which had a leak. It was repaired in less than an…read morehour. I did have a question, and the owner immediately called me and put my concerns at ease. Thank you!!

Great experience would definitely recommend. They were on time and a reasonable price for my…read morebathroom sink supply line replacement.

I had been looking to replace a 15yr old water softener system with a clack control head. My first…read morequote from another vendor was over $4k. Luckily I stumbled on Lone Star's website which had prices clearly listed without any hidden fees or add-ons. I called to ask more and got a response quickly. Garrett took some time to explain the components they picked and why. I was sold. He put me on the schedule, I sent pictures of my existing setup so there wouldn't be any issues during install, and he followed up with a couple of questions. The system has been in for a month or two now and I was happy things went smoothly without issue. tldr; very responsive, no bs pricing, efficient and quality install without any issues. A rare bird these days.

Lone Star Water Services is great! They came out twice to find a solution to re-route a drain from…read moremy existing water softener. I had been considering new softeners, so after Russell explained (in a non-upsell kind of way!) that it may be good to replace the system and why, it made sense to get a new softener. I'm so glad I went with their system! My water quality is SO much better and I don't have a problem with my softener draining in an inconvenient place in the yard. Thank you, Lone Star, for being honest, straightforward, and showing up when you said you would!

I was very satisfied with the service I received from this company. Everything went as it was…read moreexplained to me.

Community Plumbing is hands down THE BEST! My downstairs bathroom sink was not draining. Mike told…read moreme it was sludge from my AC clogging the pipe. He cleared the pipe, saved me from a flood upstairs and kept my AC unit working during bajillion degree weather. So, so appreciative!!!