I had a series of bad experiences with Small Town Towing. I did give 1 star instead of 0 because…read morethe owner speaks pleasantly while robbing you or explaining why the paperwork for you title transfer was never executed after they force you to sell your car to them to cover the excessive fees or when the guy covering the desk lies about their hours of operations or the driver gets aggressive when talking on the phone. The whole situation was a nightmare that dragged on for months.

small town towing is one of the best towing service in central va…read more very fair pricing & when i called the owner answered my call & took all the time needed to insure our familys' safety. i am a former uscg lic. captain & disabled & have a service k-9 german shepard. small town towing was very understanding that 'my service k-9 & i can not be separated. owner understood & made 'special arrangements' for my k-9 & grandchildren. thank small town towing for caring for others capt1 clifford s.

Jeff dropped everything in the middle of the night to come pick us up when we were stranded after…read moreanother tow company didn't show. We were incredibly appreciative!

I am a senior lady, and on such a fixed income when my CamRy broke an axle and I was stranded in…read morethe middle of town, I needed help and a tow and began searching for someone to tow it . My search caused me such anxiety as different towing companies that were local had prices that were so high, I went to tears as I couldn't afford the charges. One company I was spoken to so rudely that the dispatcher even shouted at me one last call was to Taylor's Towing... and in all the searches, they were not only respectful of my situation, but even put another much bigger toe on hold so that they could help me. And what I was charged in comparison to every other company was affordable and lower by half of the others!!!! They were kind, professional and very quick to come to my rescue! Thank you Taylors!!! You truly are the best!!!!!!!

My insurance company set up a tow with Tommy Shulls. I got a text saying they'd be arriving in 40…read moreminutes, but then they immediately called and said they were only 5 minutes away. He stayed on the phone with me to make sure he arrived at the right place, got there quickly, took care of my car, and was friendly. Very helpful!

Towed my car Not…read moremuch else to say. I'm not a fan of having to get my car towed, but who really is? This company, however, was transparent, communicative, and very kind. I'm certain that I was short-tempered and my anger had to have been palpable. Nevertheless, they made this costly experience the best it possibly could have been. For that, I thank them, yet I hope to never have to use them again!

B&M were sourced through my USAA roadside assistance for a flat tire and they were great. They were…read moresuper prompt and communicative. When I called to get an updated eta, they were so nice. When the guys showed up, they were kind, quick, and competent. They made sure the next steps were ready to go and met us there. I was so grateful for their humor and kindness during the exchange.

I couldn't recommend this company enough! Not only were they so kind, but I also had a time limit…read moreto move the car by an hour and a half later and they still managed to get someone out to me in pristine timing.

These people are the worst…read more I was in a hospital 4 hours away. Over 7 days, I called them twice to let the car be picked up by a friend. They told me not unless the friend had my i.d., which they couldn't get, me being 4 hours away. On the 7th day, I got the body shop to request it. They so enjoyed charging: $595 ($85 x 7,) they gruffed that it was all my fault: "I had alcohol in the back seat in a cooler." Then, hung up on me. Rude, ridiculous, unrepentant. Worse than worst.

I needed to have my car towed in for a scheduled repair. I live near Proffit Road and had seen…read moreAlbemarle Towing trucks in the area so I called. The lady in the office was friendly and organized and penciled me in for that coming Monday. The driver arrived timely, was very personable, hooked up my car on the flatbed and took it where needed. The experience was stressless and the car arrived without any problems and the cost was very reasonable. I'll definitely use Albemarle Towing in the future should I need a tow.

rude phone call when I needed help on the side of the road stranded and already stressed and sad…read more condescending and not understanding at all. After the towe instead of getting my credentials over the phone the dispatcher had someone take a picture of the card itself very uncomfortable with this. The payment hasn't even gone through yet but I am disabling my card and using another one to pay. That is not okay. The receipt I was given was also blank. I took a picture of the original for my record instead of taking it cuase I didn't know if that would cause conflict. I just wanted to get in get my dogs out and sleep it was late 9-9:40 and the car breaking down was already stressful enough.

Fast service in the middle of a workday: sent a flatbed for my 2017 Volvo XC60, got me to the…read moredealer for a last-minute service appointment. Professional driver, professional service.

Very courteous. Quick service and incredibly nice. Would recommend and have. I had a screw in my…read moretire on New Year's Eve. They took me right in and I was out and good to go in less than 20 minutes. Also, so affordable!

We had a great experience with Rollin Wheels today. We inadvertently left our lights on in the car…read morewhich was parked at home, and had depleted the battery. Called AAA, and they told us that we could expect service in 100 minutes or less. We received a text from AAA within 5 minutes, indicating that a service provider had been assigned. Within another minute or two, the driver called to indicate that he would reach our rural location in 15 minutes. Rollin Wheels arrived as promised, and successfully jumped the car. The driver was professional, friendly, and polite. Our only disappointment is that the company doesn't offer state inspection services!

I had to get our truck towed to the dealership and called Heels & Wheels. I was blown away by the…read morelevel of customer service! Holly was very attentive and made sure everything was taken care of. If I ever need a tow again I will definitely use them!

She did not follow instructions she was supposed to haul the car back to my house instead she took…read moreit to her impound lot and locked it behind a gate. furthermore when given the phone number of the owner she didn't call. Which would have gotten her paid immediately call John at 2020 for any towing instead.