When they say they care about your pets, they actually mean it. They completely fill you in on what…read morethe treatment plan is. Treating you with respect and compassion is the standard. I brought my cat in after taking him to SOVSC and being presented with only a $500-$700 bill and not even an iota of information about what the proposed treatment entailed. When I go to all creatures, the doctor quickly explain to me the procedures that they were going to be doing with that look like over the next few days what would happen after that treatment was complete in and potential scenarios that could occur after that initial treatment. I gladly played my deposit to the people I knew actually cared about my pet. This is the best veterinary clinic out there. Period.

Dr Christie is amazing! Takes her time with your pet and with you so you understand your pets…read morehealth. So appreciate you Dr Christy. My dog loved you and doesn't always have that experience.

They did emergency surgery on a Sunday. Dr. Hullman is so kind and compassionate and excellent with…read moreall our animals.

Hullman is always great to work with! The office staff is friendly, and makes you feel like they…read morewant your business.

We were traveling through southern Oregon, from Nevada, when our dog got sick. We were able to make…read morean appointment at the Brae Veterinary Center to have her seen. I was really happy with our visit! Spotless, large waiting area, friendly staff, spacious exam rooms and Dr. Carrie Hill was great with our ill pup. She diagnosed her, we received thethe medicine we needed and we felt the price was reasonable.

My cat was needing end of life care and the doctor Kari Hill ran the diagnostic tests and put on a…read morecourse of fluids , antibiotic , anti-acid and anti-nausea and vitamins. After two weeks my cat went to the follow up appointment but was given back to me in a hurried manor. It did not seem that he got his fluids or antibiotic shots. I called back and the scheduled another appointment for the next day. The doctor agreed the antibiotics were not given and said she then gave them. After that appointment my cat's condition worsened. It seemed the care was untrustworthy. I checked the receipts and found that the injections were not antibiotics. I called the office and was told the cat had a minor urinary tract infection so that is why the antibiotics were only given the first day of treatment. I thought this was strange because the doctor told me at least three times, antibiotics were being administered. I asked for a copy of the urinalysis and it shows there was a bacterial infection and not a urinary tract infection on the first day. The receptionist asked what did I want because my cat was on hospice care and that she could set an appointment for another urinalysis if I wanted. It seemed I was not receiving honest information and I spoke with the doctor and she denied everything. She said the cat got antibiotics twice. Even the receptionist said it was only once as I understood the receipts. In all these conversation not once did anyone ask how my cat was doing. At a check up I told the med tech that my cat was constipated and from the back room , the doctor sent up a laxative. I saw the doctor for one more examination . She did not comment on any findings or respond when I told her his hips were wobbly. My cat was supposed to be receiving care to make him comfortable. I went to another vet and was told that his constipation was severe. He could not possibly be comfortable and his wobbly hips indicated a condition that likely required emergency medication. Every time I paid for services over this 6 weeks, the receptionist gave me a greedy creepy smile. I believe I received a lack of compassion and a lack of skillful care and that I should have been referred elsewhere.

Great staff, on time, followed through on instructions…read more The vet that treated my puppy was amazing. He suggested we reduce the itch meds she'd been taking. It seems like her harness makes her itch. Without wearing it at home, and stopped the meds. She doesn't scratch at all. Genius!! Thank you.

If I could give 100 stars I would…read more We were driving from Crater Lake to Klamath Falls to spend the night in our large travel trailer. While shopping our puppy was in the trailer, when we came back there was blood everywhere. Turns out military jets were flying low over the trailer and spooked the puppy. He must have caught one of his nails on something and pretty well pulled it out. There we were in a strange town, towing a large travel trailer with a blood soaked, scared puppy. I did a search and found The Pet Medical Center just a couple of blocks away. I phoned and explained the situation. They told me to bring him right over and I could put the trailer in the parking lot. We carried him into the office, they were waiting for us and met us at the door. He was on the table in 30 seconds and getting treatment right away. I was worried about blocking their parking lot and was invited to put my trailer in an open field behind the office. We told Letty (at the front desk) that we were going to go into the trailer and make some lunch since we'd been on the road all morning. She volunteered to drive us to a local restaurant and pick us up when we finished eating. During lunch she called to say Ace was ready to go and doing fine. To top off the story we have pet medical insurance and they allowed me to use their computer and printer to print out a claim form, filled it out and faxed it in for me!! Don't delay - this is the place to go in the Basin.

Dr. Aiden Costello is a gem! He saw my cat for a persistent injury to his footpad and quickly…read morediagnosed the cause as an infected laceration. He administered an antibiotic that would last for two weeks. He was efficient, kind and my kitty liked him. I really like the energy in his clinic, and feel lucky to have him as my cat's veterinarian!

We were on a 4000+ mile RV trip. Our 12 Yr old Great Dane went down. Staff were wonderful in…read morehelping us in an emergency situation. We knew this could happen due to his age, but wanted him with us. We also wanted to be with him at the end. Dr. Costello was very compassionate with his exam & helping us through this. This was a hard time for us, but the staff at A street made easier. We were no rushed in our decision & the Doc allowed us private time before & after. We may live a thousand miles away, but highly recommend this clinic for all your pet family's needs. Thank you Dr. Aiden for all you did for us.

Excellent staff, not over-priced. I am from out of town and needed a glucose sensor put on my…read morechihuahua. They fit me in same day and did not charge me for an emergency exam. The vet was spectacular; she taught me how to apply the sensor for for future sensors....VERY IMPRESSED! I WOULD HIGHLY RECOMMEND!!!!!

We have been using West Ridge for a few years now and have had NOTHING BUT FABULOUS service and…read morecare. They were extremely compassionate when we had to help our boys cross the bridge. We would highly recommend them.

This erogant place showed zero compassion, zero proper protocol, zero communication and a arrogance…read morethat is stunning It is proper protocol to offer and discuss a tranquilizer prior to euthanasia.. according to the ,12 vet clinics I've spoken with since....a discussion of traquilizer prior to euthanasia was NEVER DONE. As a result my girls last moments on earth were her in my arms howling out in pain, not once but twice. The response from the tech performing the euthanasia.."oh. They do that sometimes '. The fact that she seemed so flippant and that this occurrence was the norm should in itself say YOU ARE DOING SOMETHING WRONG. After calling several times after this horrific experience I NEVER received a call back. Wks went by. I wanted to get them to do what EVERY other clinic does ....FOLLOW PROTOCOL with regard to offering and discussing a tranquilizer but they NEVER returned various calls.....instead ..a big fat WE DONT CARE I will be forever haunted that my girls last 30 seconds or so ... in excruciating pain in my arms and I was responsible for trusting this non compassionate arrogant business. Frankly .Shasta view really sucks and they have no business caring for animals when they openly display such a complete lack of caring and compassion. I can only hope someday shasta view vet will be repaid in kind ...with pain at the end.

Amazing staff. This is the second time we have brought a 4-H pig over from Medford who needed a…read moreminor surgery . We appreciate having a vet who is knowledgeable about pigs.

I've used this Veterinary Clinic for 3+ years. Dr Michael's…read moreclinic has always, been there in an emergency. He's an awesome person and Vet.​

omg just called this vet not impressed just trying to get help for my black lab that has digital…read morecysts the person who answered the phone could care less about my dog says we are not accepting new clients right now that's good I would never to go to you went to you a long time ago dirty and not impressed good luck you are not getting my business my dog is worth better than this

The front desk people. Namely Madison the heavy set gall.Who…read moredoesn't care about your animal?Makes me just not want to go there and for the doctors to not see how unprofessional those girls are at the front desk makes me sick.

I usually love this place and take all of my animals there, we've had great and kind service each…read moretime. But there's a new lady with dark hair and a mole on her arm and she's unbelievably rude, there is no place for that kind of attitude in a veterinary clinic. Very disappointed in the service i received.