My Loop-loc pool cover lasted 25 years but finally began to fall apart. In need of a new cover, I…read morecontacted several companies claiming to carry Loop-loc but learned that they were not. At last I came upon Metro Pool Service, who, indeed, carried the Loop-loc brand. The sales rep was very responsive to my needs and actually researched the registration number on my old cover, only to discover that we had purchased it in 2009 from Metro Pool Services! Without delay, they ordered my new cover. The price was very competitive with other comparable covers and considerably less than the other Loop-loc supplier. Metro even accommodated my request to wait until after October 13, 2024, to install the cover. They will deliver the new cover, repair any of the anchors in my deck that need work and install the cover. I am extremely pleased with the ease of the transaction and the courteous interaction with the Metro employees, from office staff to sales rep. I would highly recommend Metro Pool Service. D. West

Not sure about the previous review posted here, but let me share my experience with Metro…read more My pool motor recently went out, and contacted Metro. After explaining my situation with their rep, and supplying a few pictures of my setup, the owner worked me into their schedule that day. Within a couple of hours, Paul was at my house and checking out the motor and pump. As it turned out, not only was the motor shot, but the pump was on the verge of failing as well. Paul showed me the unit he would recommend I use for a replacement, and advised me to get it from Amazon. Thinking I might be better off buying it through Metro, I asked that question. Paul advised me that it would be the same pump with the same hardware warranty, it would just cost me more. He would guarantee his labor in either case. I also asked about going with a higher end variable speed pump, since I'd heard all the marketing hype about those. Paul walked me through the pros and cons of both single and variable speed pumps, including longevity, complexity and maintenance. While he could have easily let me go down the primrose path of a MUCH more expensive replacement, he let me make up my own mind and was willing to work with me whichever way I went. Thinking I could have the pump in by the next Monday, he worked me in a slot on their schedule so I could get things back up and running. I didn't mention, but this was mid-November.... ain't nobody swimming in my pool right now. But he knew I needed it fixed and operational to keep it clean and protected from cold weather, since I don't close the pool over the winters (That's a choice, not looking for input from anyone). When I ordered the pump, it was scheduled for a Wednesday delivery (the Wednesday AFTER the Monday Paul scheduled me for), and I advised him that I might need to push it to later in the week. As luck would have it, the new unit arrived around noon on Monday. I promptly texted Paul to let him know it was here and if we needed to push the installation out because I assumed they had already moved me off the Monday slot. To my great pleasure, Paul replied that he could fit me in after all, if I didn't mind a 4pm time slot, which I most certainly did not. During both visits, Paul was NOTHING but professional, polite and more than willing to answer any pool related questions I had, even ones that didn't pertain to the service call. I am most certainly a Metro customer going forward. I can't say enough about how satisfied I am.

Best service by far! We can always count on Brock & his…read moreteam! We also save money in the long run! The Murphy's

Absolutely wonderful! Arrived timely, worked efficiently. Brock was especially professional in…read moresolving a minor issue with courtesy, immediacy, and fairness--honestly going above and beyond. Highly recommend!

I've worked with this company as a vendor for several years and can say with confidence--they are…read morefantastic to work with. Professional, organized, and genuinely committed to doing things the right way. It's unfortunate that Yelp often becomes a place where the loudest voices are those with complaints, many of which don't reflect the full picture. This team shows up, communicates clearly, and stands behind their work. If you're looking for a company that values quality and integrity, I wouldn't hesitate to recommend them.

Quality questionable, lack of follow through, poor communication. Overall bad experience that is…read morestill occurring.

Never going back there. The salesman are like really bad used car-sales men. They will tell you…read moreeverything you want to hear but won't back it up in writing. If you can't put on paper or what you were promising me then you are going to fail, but you're not taking me with you.

From the owner: Our store offers the latest technologies to diagnose your water samples and help you achieve…read morecrystal clear pool and hot tub waters. Our staff is also expertly trained to assist with all of your mechanical and maintenance needs. If your project is new we at Paradise Pools & Hot Tubs feel that our Artesian Spas and Trevi Pools line offer you the highest quality products at the best value in all of Tulsa and its surrounding areas.

we have used Dunks Pool Mart for nine years, and just want to post that they are experts in all…read moreaspects of pool equipment and maintanace. They are always prompt, keep you up to date if parts had to be ordered. I trust them to guide me in any questions I may have in regards to maintaining my pool. you will not find a better pool company to intrust you pool to and the peace of mind.knowing you have the best.