My car broke down going west over Donner Summit on January 16th during a heavy snowstorm. The CHP…read moreadvised that AAA would not send for help in that area in bad weather. The CHP called Milne Towing who did get us towed to the Safeway parking lot in Truckee. I took the train back 200 miles, knowing I had to find a repair facility that would fix my car. I called Milne Towing, and advised them I could send a key since my car was alarmed. I was given an address in Truckee that (unknown to me) had no one present. I sent my key and alarm fob overnight. Then they said the didn't receive my key (which I tracked and had to be signed for), so then I contacted the Truckee Post Office, they showed me the signature of who signed for it. So since it was still snowing, I had to rent a 4WD car to go back up and meet the driver at the Safeway parking lot. ! When I reached out to them and asked "who in your business complex would sign for package of personal property addressed to Milne Towing, and not deliver it to you?" There are only ( I went up and confirmed) 4 other businesses in the complex! Why was I given an address to send my key if there was no one there to receive it, while my car was stranded in the Safeway parking lot!" I wanted compensation for my key and fob only, the cost of fuel and renting a 4WD to go back up there I was willing to forget, so I sent a letter! (Please see the attached response! ) So they got around to find my key and fob a month later! Only after I wrote them a letter asking for compensation did they even get back to me! First off, it is illegal to sign for any package not addressed to you, so who did they authorize to sign for them? After reading the other reviews on here which also evidence this company is to be avoided, this is not an isolated event! No responsibility taken, no ownership taken, ti seems their clients are not valued or cared about! Avoid Milne Towing, you have been warned.

Zero stars. Car not properly secured for Scene of the accident in the water, they should have…read morenetted the car so all the integrity of the evidence and body in the back of the car weren't compromised.

Great costumer service, and fast. We were in and out in less than a half hr. We replaced all the…read moretires on our RV. I would definitely recommend Truckee Tire. Lloyd Watts Roseville ca.

This morning it showed on my dash board 'low pressure in a tire.' We are so job specific in my…read morelong term marriage that I really didn't know what to do next. Thank God for these guys at Truckee Tires. They not only checked that tire but they checked all the tires and went over the car inside and out. They found that an old patch was leaking, fixed it and sent me safely on my way. I wish I could remember the names of those two guys on the desk that were so helpful. They were great but I'd leave out who worked on my tires.. I'm grateful to all of them and am so happy and relieved that they're there. I highly recommend them. Barbara

Great shop. Guys are professional and courteous, work is done right the first time. Happy that they…read moreare here, I've had problems with other auto repair shops. Beats the hell out of going to Reno. 10/10

I brought my vehicle to Auto & Tire Doctor in Truckee for an oil change and tire rotation…read more After the service was completed, I spoke with Daniel at the front desk and mentioned a concern about making sure the under-body panel used during the oil service had been properly secured. During that conversation, I happened to notice that my tires did not appear to have been rotated correctly. I had requested a tire rotation, and Daniel confirmed that it had been performed. However, upon inspecting the vehicle, I could see that the passenger-side tires had been swapped front-to-back while the driver-side tires had not. I was able to identify this because the tires on my vehicle have different tread patterns, making it easy to determine whether they had been moved. When I pointed this out, Daniel initially maintained that the tire rotation had been completed. After I showed him the difference between the passenger and driver sides, I was given several explanations regarding tire placement, vehicle handling, and concerns about the condition of my tires. None of those explanations addressed the fact that one side of the vehicle had clearly not been rotated. Eventually, another employee stepped in, acknowledged that the driver-side tires may have been missed, and immediately offered to bring the vehicle back into the shop to correct the issue. I appreciated that he took responsibility and worked to resolve the situation. My concern was not the mistake itself. Mistakes happen. What I found disappointing was the response when the issue was brought to Daniel's attention. Rather than simply acknowledging the possibility of an oversight and correcting it, I felt my concerns were dismissed and met with repeated explanations that did not address the actual problem. During the interaction, Daniel also made comments about wanting to "get this lady out of here" and referred to it being "Tuesday" while discussing the situation with staff. Whether intended that way or not, the comments came across as dismissive and unprofessional, particularly while I was trying to resolve a legitimate concern regarding work that had not been completed. The tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle. To the shop's credit, the tire rotation charge was removed from my bill, and the work was ultimately completed correctly. I appreciate the employee who stepped in, acknowledged the issue, and resolved it. Based on this experience, I would encourage customers to verify that all requested services have been completed before leaving and to carefully review any work performed on their vehicle.

so great did the work within time quoted, great at communicating with me and feel my car is in good…read morehands! Will be back!

Big disappointment and low quality work. They have a good…read morereviews and nice advisers (Eric). But turn out to be completely incapable. I brought my car in with 2 issues: LF tire lose pressure and sound during driving. After some up-selling agree on scope they supposed to do by afternoon: fix tire, investigate sound, replace engine oil, replace air filter and coolant hoses (well, probably need). 1. They keep car until shop close - OK it happen 2. For 5 hours they claim to spend they was able only replace oil , coolant hoses and remove stone from breaks (source of sound) 3. They was not able to fix tire (???) and did not replace air filter because ordered wrong one. 4. Charged $800 for this work - well, may be But another shop I brought car to fix tire noticed low coolant level. Looks like they did not check/fill coolant after replaced hoses. It is MAJOR ISSUE. I risk overheating engine. And as a nice bonus, greasy spots on driver seat. No comments. Bottom line - stay away.

I can't thank Cal-Nevada Towing enough for coming to our rescue! After breaking down with two flat…read moretires, I spent five hours calling seven different towing companies, and not a single one followed through. Most promised help in an hour, but I found out later that it would be a four-hour wait with no communication or updates. Then I called Cal-Nevada, and they were a total lifesaver. They arrived within 45 minutes and kept me updated the entire time, which gave me so much peace of mind. Michael was the driver who helped us--I couldn't believe it was his second day on the job! You would never know it, though. He was professional, calm, and incredibly compassionate. He could tell I was scared, tired, and frustrated, and he went out of his way to reassure me and make sure everything was taken care of. His kindness and understanding made all the difference. Thank you, Cal-Nevada, and thank you, Michael, for such incredible service. You turned a very stressful day into something manageable--and even uplifting. Highly recommend!

Shout out to Jacob!! He is such a nice kind person that helped me get my 4runner out of the snow…read more He was calm and made me feel so much better about the situation. He was able to pull my 4Runner out of the snow with zero damage. He deserves a raise and a beer in my opinion.. I really appreciated the towing company making the effort to come out and help me when I was stuck. The police officer told me that he wasn't going to be able to make it but he would call me a tow truck. Then Jacob showed up and was amazing. I appreciate the hard work from this guy so much and the people over at Cal-Nevada towing

Having been in the auto business since 1981, I have dealt with both good and so-so tow companies…read morefor 43 years. From the moment he picked up the phone, Dave had a caring, positive attitude like I have never encountered with a tow service. Asked the right questions and clearly was trying to find the least expensive solution for my daughter who was stuck. Call this tow service first. Thanks, Dave!

Dave was awesome! He was at his son's house in Carson and came right up! We were planning on having…read moreit towed to the Kia dealership but he got the car running in no time. Asked him how much we owed him and he said "whatever" so we gave him a great tip! He was so kind and efficient. Totally recommend him!

This business is professionally run!! Dunn answered the phone right away and sent Jacob out to…read morerescue me. I was a guest in my friend's house and locked myself out. He said Jacob would be out in 45 min to an hour. Jacob showed up about 20 minutes later and had the door unlocked in literally 2 seconds. He was so nice and so was Dunn. It only cost me $175 which was well worth the money since there was a sweet little dog inside who really needed to go pee! Thanks Alpine Lock and Key for rescuing us all!!!! We love you!

Full disclosure I didn't use them. So why am I giving them a high review? I called with a job of…read morewidening door knob holes which I believed I couldn't do in that there was already a hole and thus nothing to guide the drill. The person I talked to said he would be happy to come out and do it, but then told me how to do it myself. He talked himself out of the job and saved me the money. Care for strangers over profit. How cool is that?

I don't normally do reviews unless they're well deserved. Mike and his team at Dependable Tow went…read moreabove and beyond to get to my personal vehicle (non-emergency) to get it towed to a shop in Reno. They made sure to squeeze me in at the end of a very long day to grab my vehicle and make sure it got to Reno the following morning. Friendly, courteous and efficient. Happy to recommend them.

Above and beyond Excellent service on a cold winter's night. Car and owner stuck in snowing weather…read morewas pulled to safety in a very reasonable amount of time. So greatful for the quick response time and coordination to accomplish our request for help. The team was amazing! Thank you!