I made an appointment last week, which was scheduled by a nurse. When I called today to get directions, the receptionist was rude and told me she would not rescheduled my appointment. Dumb-founded, I told her I didn't want to reschedule, I was calling for directions. She blatantly told me I was not allowed in the office because my appointment was supposedly an hour earlier. After telling them I was told the wrong time, they reluctantly allowed me to come get paper work, but treated me like some terrible person and the receptionist kept beating me over the head about not missing appointments and this is a one time exception only because my appointment was scheduled by a nurse and wasn't even told that I needed to come 30 minutes early to fill out the 10 pages of paper work.
I had been looking forward to this appointment because I was really hoping she could help me. But after the way I ways treated today, I won't be going back. I'm a receptionist and if I EVER treated a client the way I was treated today, I'd be fired on the spot.
Go if you must, but whatever you do, double and triple check your appointment time, because even if THEY mess up, you're immediately black-listed. read more