The doctor was pleasant to deal with knowledgable understanding of high prices for the eye drops…read moreshe recommended and was very thorough seeing me in between her regularly scheduled patients and explained everything well to me and since this was my first time seeing her all was very much appreciated girls at front desk and discharge desk also very nice & helpful overall I give them a 10 in a 1to5 def a 5!! Ty so much for taking care of my eye issues 02/28/2025

I believe Dr. Walters is very good at her craft and her assistants are friendly and welcoming. One…read moreapple can spoil the whole barrel, however. There is one office staff person who is not only unfriendly, unkind, dismissive, and condescending but is in fact, gatekeeping and vengeful. I will not be back because of that person.

I first visited this practice when I got an acute scratch on my cornea. The staff and doctor were…read moreincredibly kind and helpful every step of the way. I felt very seen, supported, and taken care of. Now I visit them for my regular eye exams and remain supremely happy with their service across the board. Highly recommend!

My mother needed new glasses and then a few weeks later she needed an adjustment. Both times we…read morewere met with friendliness and good knowledge of their product. Mother is 98 and they worked well with her to get the right pair of glasses and then to make sure they fit well. I was very pleased with the entire experience

I've seen mostly good reviews and as A potential new patient I thought I would take a ride from…read moreSouth Asheville to see the office and book an appointment for a yearly eye exam. When I arrived, Asked the receptionist if they accept my vision plan which is through Manhattan Life. She said that she wasn't familiar with this plan and would ask her colleague/supervisor, who told me "This is not South Asheville you'll have to pay us and Submit on your own", in a very arrogant tone. Wow, I guess I'll research closer to home. The only reason I visited this mill of an office was that a friend used them once and had a good experience. Perhaps with the doctor who has excellent credentials, but he should think about changing some of his staff. I've been in the medical field for 35 years and never experienced such arrogance.

I am really happy with the service at Tunnel Vision. I rarely have to wait more than a few minutes…read moreto be seen. I have some complicated eye problems, and Dr. Newton's relaxed manner and the thorough testing that's done reassures me that I'm in good hands. My glaucoma is now under control, and I'm no longer bothered by "dry eye." The front desk people are friendly and efficient, and the optical department helps me find the best product(s) when I need to get new glasses.

I have been going to Dr. Brooks for many years now. My husband, and (so far) 3 of our kids also…read moresee Dr. Brooks. We adore her. She is knowledgeable, professional, yet personable, kind and caring.

I had mediocre experiences with the last 2 providers I went to locally, so decided to try this one…read morein hopes of good service. As I require yearly exams, I was looking for a long term relationship. Booking an appointment was typical of this area - was 3 weeks before I could get one. The staff was a bit slow to check me in, despite my having printed and filled out all the paperwork before my arrival. At no time did either of the women at the desk offer their name. The woman who did the "pre-exam" also didn't give her name, and was brusque, running me through the typical "read this" series quite rapidly. My wait to see the doctor wasn't long, and Dr. Lesley Brooks was the only person to introduce herself. After doing the exam, I inquired about contacts for regular distance, as I wear bi-focals and would like the option to not have to wear glasses 24/7. The doctor was amenable to this. The staff determined that they did not have contacts in my RX, so I'd have to come back when the were shipped in, and I expressed a desire to have a "refresher" on contacts as I'd used them quite a few years ago, and wanted to be sure I remembered putting them in properly. Approximately a week later, I received a text saying they were in, so I called for an appointment, which took another week. On arriving for this appointment, the wait was about 10 minutes, the staff again was not very friendly, and basically sat me down with the contact samples, took them out of the box and gave them to me. The "instructions" from the staff were near non-existant and consisted of "there's a sink if you want to wash your hands" and "you can use your pinky if you want". After struggling for about 5 minutes, I succeeded in finally getting them in, and although I had tears streaming down my face, and was NOT offered a tissue. I realized as I was leaving, there was a dispenser on the bench, right next to the staff person but I couldn't see it!! One might hope either of the staff members present would have made the simple effort to hand me one. I was going to leave with the contacts in, but the woman who'd given me the "pre-exam" on my last visit said I couldn't leave until she was sure I could take them out. She was NOT the person who was "instructing" me, but was working at another bench the whole time, and up to that point never even looked at me. What really soured me was that although the woman who booked the contact appointment mentioned a fee, she didn't give me an amount. When I was leaving, I was charged $60.00 for "CL FITTING BASIC" and another $50.00 for "New CL Wearer Training". At no time was I given a "CL FITTING" that I was aware of, and to charge a total of $110.00 for someone to WATCH ME put contacts in was incredible. There was no assistance of any kind, and for neither person to even offer me a tissue was just astounding. Although the Doctor herself was nice enough, I can't give this office a good recommendation. Their staff seems uninterested, uncaring, and apparently it's all about usurious fees for no help at all.

Was in summer of 2024 for my yearly exam. I presented my insurance card and they processed and I…read moretook care of what I was told I owed. April of 2025, I get a bill from HFE for $500. It seems as though they used my old insurance info instead of my new one. I have tried calling and also emailing to get a meeting with the owner to see what can be done (as I am on a fixed income). Crickets! Seems as though it doesn't matter that someone else was to blame for the error, it remains my problem. Have been a customer for 20 years. I would have expected better.

Needed a prescription check on my glasses from a different MD. They were kind, courteous & accurate…read moreAND no charge $$. Gave me their findings in writing.

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

I moved to Greeneville from New York State in the summer of 2017 and was looking for an optometrist…read morewho would take me on as a new patient. I first went to Dr. Clement's office in August of 2017 for a refraction, an exam to determine the eyeglass prescription. I was quite impressed with the tech, Leslie, who took care of me. She was very knowledgeable and thorough. I saw Dr. Clement himself for the first time in November 2018 due to some distorted vision I was experiencing. He too is very knowledgeable and thorough. The front desk staff is friendly also. I was a licensed optician in NY for over 35 years and was leery about starting over at a new (to me) optometric office. As an insider in the business, I can tell you that they know their stuff and I highly recommend the services John Clement and his staff provide.

From the owner: Previously Old Stage Eye Care. New larger office at 1539…read moreIndustrial Rd

My eye exam was fine. When I asked for my Contact prescription to get a price elsewhere, because…read morethey were too expensive there, they handed me my prescription for glasses, they knew I wasn't interested in glasses only contacts. When I went to Walmart to get a price on contacts I handed the prescription to them & it was for glasses. It took over 45 min of continuous calling MyEyeDr to finally get them to fax it over to Walmart, their excuse why it took so long was that they were having trouble faxing it. What a lame excuse! I feel they intentionally did not give me the correct contact prescription & making me wait for it to be faxed for over 45 min was because they were angry I wasn't buying the contacts from them. Buyer beware they are more interested in money than they're interested in pleasing their customers! Walmart had WAY cheaper prices in contacts & glasses! I will not be going back to them next year for an eye exam.

Don't count on care if you have an eye emergency and no appointments available. Tunnel Rd office…read moresaid to call Arden location and just let them know and they should be able to fit in. NOPE. Had to leave a message which took 2 hrs to return and they said that was within policy. One customer overheard snd took the time to wish me the best in getting the emergency care I needed. Will never be back nor recommend either office.

Professional staff, love my prescription eyeglasses and sunglasses and substantial improvement in…read moremy dry eyes with Optilight treatments.

Fantastic staff and excellent doctors…read more I hadn't had an eye exam in years, and Dr. Partlow was outstanding -- he performed a complete exam and made some super suggestions to help correct and/or improve my vision problems. Carolyn helped me select some super progressive lens --- and now the words jump off the screen/page. Super eyecare on all levels. !