I cannot say enough good things about Vortex Heating & Cooling in Gassville, AR. When the A/C…read moreunexpectedly failed at our short-term rental while guests were staying in the home, Justin responded quickly, accurately diagnosed the issue, and helped us navigate a stressful situation with professionalism and urgency. Understanding the importance of minimizing disruption for our guests, Justin and the Vortex team moved fast to replace the system and had a new unit installed the very next day. Their communication was excellent throughout the entire process, and the quality of the installation was outstanding. If you own a vacation rental or simply need dependable HVAC service, I highly recommend Vortex Heating & Cooling. Their responsiveness, expertise, and commitment to customer service turned a potential disaster into a smooth resolution. Thank you, Justin and the Vortex team, for going above and beyond!

We called Justin to help with our Mr. Cool Mini Split. He got right back to us promptly!! He came…read moreout the very next day!! He was very knowledgeable and professional. He found the problem, helped us through the warranty process, was available to talk to Mr. Cool about our warranty!! He has stayed in contact with us!! His prices are extremely fair!! I would HIGHLY recommend Vortex Heating and Cooling!! I am happy to say that I have found my Heating and Cooling guy!!

14 hours agoNew-Edit Delete My experience with Jim Brown…read moreHVAC company involved them installing a Lennox heat pump dual fuel furnace (repalcing a 27 year old gas furnace/ air conditioner). Everyone from the owner (and his wife), the secretary, installers, and technicians have been very helpful and professional. The owner evaluated my situation, guiding me into a unit that fit my needs. He didn't try to oversell me on a higher priced unit that would probably never save us enough to pay for itself. On the contrary, he suggested a mid-efficiency unit would fit our needs at a reduced cost to us. Not only that, but once we settled on a unit, a handshake is all it took to get it ordered. Who still does business this way in 2024- not many, I'm fairly sure. The day of the install, Mr. Brown came out to make sure the installation was going smoothly. As with any bigger job, there are always some minor issues, but those were immediately and satisfactorily resolved. The technician that came out was extremely knowledgeable, also. The unit we chose was the Lennox Merit series with a single stage compressor, variable speed fan motor, and dual stage gas backup. One of our main goals was to get a quieter unit, along with increased comfort and efficiency. Let me just say, this unit, it's much quieter than the unit it replaced - night and day. Comfort is much better as well, though granted, we aren't in a period of extreme weather here at the end of October. Concerning efficiency, time will tell, but I'm sure it will far exceed our 27 year old Goodman. Overall, it was a great experience. I highly recommend this company for not only new installations, but also technical advice and troubleshooting, I would say that this company definitely stands by their word, and they don't take advantage of folks who don't know exactly what they need. It's quite refreshing to do business with a local, family owned company that still values honesty and integrity. Thank you, Mr. Jim and Mrs. Dana!

They're the only company I would call to service my heating and cooling. On time polite and does a…read moregreat job and always calls to see if everything is done right. I would recommend them to anyone. Thanks for the good service

Always fast, efficient and friendly service. The entire team…read moreis great! A special thank you to Billy Mack Davenport for getting my A.C. up & running again!

From the start the crew is polite, knowledgeable, respectful of your property, efficient,,…read more Absolutely professional in all regards .

I have 4 kids and have been without air all summer. I called and scheduled for someone to come out…read more(a week later) within a specific time frame, missed work for this appt. It was 30 minutes until we were outside of the scheduled time and had not heard from anyone so we called to check on it and they said they do not schedule time frames and do not know when they will be out. We will go elsewhere.

I was overwhelmed with the water on my floors and Carpet Factory responded immediately and was…read moreawesome. I was kept informed every step of the way. Highly recommend this business

We requested them to come out and diagnose why our A/C went out and they sent out Randall. Randall…read moretried to say our board was burnt out during the hottest time of the year. We called someone else after he stopped answering our calls and they just replaced a fuse which was only 10% of the cost Randall was saying it would have costed us. Do not go with them unless you don't care about cost and quality of service.

If you want a series of "No Call, No Shows", then give them a try. They are unreliable and…read morenon-communicative.

Had them out 3 times and they never figured out the problem. Called someone else and the knew the…read moreproblem in short order!

From the owner: Finding a reliable heating and cooling contractor that can provide you with a wide range of…read moreservices isn't always easy, which is why Custom Heating & Cooling in Mountain Home, AR, takes such pride in what they do. By offering outstanding services based upon a strong foundation of customer care, they've developed a reputation as one of the area's leading home heating and cooling companies. If you're searching for a heating and air conditioning contractor that can handle everything from geothermal heating to HVAC repairs, Custom Heating & Cooling is the one for you. We are proud to provide our superior heating and cooling services throughout Mountain Home and its surrounding areas. We'll be happy to take care of all your HVAC needs.